When evaluating Hulk NPS Post Purchase Survey vs Asklayer for ecommerce startups, it's essential to consider each tool's features, pricing, ease of use, integrations, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Features
- Survey Types: Offers NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Provides a drag-and-drop editor, file upload options, and pop-up surveys.
- Data Management: Includes email responses, data export, dashboard analytics, and survey statistics.
- Conditional Logic: Supports required/optional fields and conditional logic for dynamic surveys.
Pricing Model
- Development Plan: Free for all partner development stores; allows testing on development stores.
- Pro Plan: $25 per month or $250 per year (17% savings); includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic.
Ease of Setup and Use
Features one-click installation on Shopify, embedding surveys directly into the order confirmation page, which can boost response rates. (hulkapps.com)
Integrations
Integrates with Shopify, allowing seamless embedding of surveys into the thank-you page. (apps.shopify.com)
Customer Support and Documentation
Offers a knowledge base with guides on app releases, merchant stories, and best practices. (hulkapps.com)
Best-Fit Customer Profile
Ideal for startups and small businesses seeking a straightforward solution for post-purchase NPS surveys without extensive customization needs.
Asklayer
Asklayer is a Shopify app that provides micro-surveys and on-site feedback at multiple touchpoints, including post-purchase, link, email, and popup surveys.
Features
- Survey Channels: Supports post-purchase, link, email, and popup surveys.
- Customization: Offers unlimited surveys, many question types, branching logic, randomization, and advanced page and user targeting.
- Data Management: Provides charting, reporting, and AI summaries.
- Integrations: Includes basic integrations and over 5,000 more via webhooks.
Pricing Model
- Free Plan: $0 per month; includes 25 responses per month, unlimited surveys, many question types, branching logic, randomization, advanced targeting, charting, reporting, and basic integrations.
- Basic Plan: $21 per month (billed annually); includes 2,400 responses per year, everything in Free, plus extra responses at $0.1 each.
- Standard Plan: $44 per month (billed annually); includes 12,000 responses per year, everything in Basic, plus extra responses at $0.1 each.
- Pro Plan: $111 per month (billed annually); includes 36,000 responses per year, everything in Standard, plus branding removal, over 5,000 integrations via webhooks, integration assist service, IP and location tracking, NPS and CSAT score calculation, AI summaries, and extra responses at $0.07 each.
Ease of Setup and Use
Offers a user-friendly interface with various survey channels and customization options, suitable for businesses seeking flexibility in feedback collection.
Integrations
Integrates with Shopify and offers over 5,000 additional integrations via webhooks, providing extensive connectivity options. (asklayer.io)
Customer Support and Documentation
Provides a knowledge base with guides on app releases, merchant stories, and best practices. (asklayer.io)
Best-Fit Customer Profile
Suitable for small to medium-sized businesses that require multiple survey channels and advanced customization options to gather comprehensive customer feedback.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Asklayer |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase surveys | Post-purchase, link, email, and popup surveys |
| Customization | Drag-and-drop editor, file upload, pop-ups, conditional logic | Unlimited surveys, many question types, branching logic, randomization, advanced targeting |
| Data Management | Email responses, data export, dashboard analytics, survey statistics | Charting, reporting, AI summaries |
| Integrations | Shopify | Shopify, over 5,000 integrations via webhooks |
| Pricing Model | Free Development Plan; Pro Plan at $25/month or $250/year | Free Plan; Basic Plan at $21/month; Standard Plan at $44/month; Pro Plan at $111/month |
| Ease of Setup and Use | One-click installation on Shopify, embedding surveys into the thank-you page | User-friendly interface with various survey channels and customization options |
| Customer Support | Knowledge base with guides on app releases, merchant stories, and best practices | Knowledge base with guides on app releases, merchant stories, and best practices |
| Best-Fit Customer Profile | Startups and small businesses seeking a straightforward solution for post-purchase NPS surveys | Small to medium-sized businesses requiring multiple survey channels and advanced customization |
Which to Choose
Hulk NPS Post Purchase Survey: If your ecommerce startup primarily seeks a simple, cost-effective solution for collecting post-purchase NPS feedback directly on the thank-you page, Hulk NPS Post Purchase Survey is a suitable choice.
Asklayer: If your startup requires multiple survey channels (post-purchase, link, email, popup) and advanced customization options to gather comprehensive customer feedback across various touchpoints, Asklayer may be more appropriate.
Worth a Look
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
