When evaluating customer feedback platforms for subscription commerce, it's essential to compare Hulk NPS Post Purchase Survey and Asklayer. Both tools cater to Shopify merchants but differ in features, pricing, ease of use, integrations, and ideal customer profiles.
Hulk NPS Post Purchase Survey vs Asklayer for Subscription Commerce
Overview
Hulk NPS Post Purchase Survey: A Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. (apps.shopify.com)
Asklayer: A versatile Shopify app offering micro-surveys and on-site feedback at multiple touchpoints, including post-purchase, exit-intent, and email surveys. (apps.shopify.com)
Core Features and Functionality
Hulk NPS Post Purchase Survey
Survey Types: Primarily NPS surveys on thank-you pages.
Customization: Basic customization with options for font, color, custom CSS, and JavaScript.
Data Management: Email responses, data export, dashboard, and analytics.
Asklayer
Survey Types: NPS, CSAT, post-purchase, exit-intent, and email surveys.
Customization: Unlimited surveys and questions with skip-logic branching, targeting rules, and question randomization.
Data Management: Per-question reporting with in-app charts and raw data export.
Pricing and Value
Hulk NPS Post Purchase Survey
Pricing: $25/month or $250/year (17% discount).
Free Plan: Available for development stores.
Value: Cost-effective for Shopify merchants focusing on post-purchase NPS surveys.
Asklayer
Pricing:
Free Plan: 25 responses/month.
Micro Plan: $9/month for up to 100 orders.
Basic Plan: $29/month for up to 500 orders.
Free Trial: 7-day free trial for paid plans.
Value: Offers a range of survey types and advanced features at competitive prices.
Ease of Setup and Use
Hulk NPS Post Purchase Survey
Setup: Easy integration with Shopify thank-you pages; plug-and-play functionality.
User Interface: Intuitive with basic customization options.
Asklayer
Setup: Requires integration with Shopify; setup may involve more steps due to advanced features.
User Interface: User-friendly with a drag-and-drop editor for survey creation.
Integrations
Hulk NPS Post Purchase Survey
Shopify Integration: Seamless integration with Shopify stores.
Other Platforms: Limited integrations beyond Shopify.
Asklayer
Shopify Integration: Deep integration with Shopify, including customer accounts and Shopify Flow.
Other Platforms: Integrates with platforms like Mailchimp, Klaviyo, and CoreCommerce via webhooks. (asklayer.io)
Customer Support and Documentation
Hulk NPS Post Purchase Survey
Support: Responsive support via email; limited live support.
Documentation: Focused on Shopify integration; may lack extensive resources for other platforms.
Asklayer
Support: High marks for customer service with dedicated onboarding, live chat, webinars, and detailed documentation.
Documentation: Comprehensive resources covering various integrations and features.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey
Ideal For: Shopify merchants seeking a straightforward, cost-effective solution for post-purchase NPS surveys.
Not Recommended For: Businesses needing a broader range of survey types or advanced customization.
Asklayer
Ideal For: Merchants requiring diverse survey types, advanced customization, and multi-channel feedback collection.
Not Recommended For: Small businesses with tight budget constraints or those seeking a simple, single-purpose survey tool.
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | Asklayer |
|---|---|---|
| Survey Types | NPS | NPS, CSAT, Post-Purchase, Exit-Intent, Email Surveys |
| Customization | Basic | Advanced (Unlimited Surveys, Skip-Logic, Targeting Rules, Question Randomization) |
| Pricing | $25/month or $250/year | Free Plan; Paid Plans: $9/month (100 orders), $29/month (500 orders) |
| Integrations | Shopify | Shopify, Mailchimp, Klaviyo, CoreCommerce (via webhooks) |
| Customer Support | Email Support | Dedicated Onboarding, Live Chat, Webinars, Detailed Documentation |
| Ideal Customer Profile | Shopify Merchants Seeking Simple Post-Purchase NPS Surveys | Merchants Needing Diverse Survey Types and Advanced Features |
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth considering. It is a Shopify survey app that offers post-purchase, on-site, and exit-intent surveys, providing flexible ways to collect customer feedback beyond just NPS scores. Its Shopify focus and variety of survey types make it a practical alternative for merchants wanting more than a basic NPS tool.
