When evaluating survey tools for retail businesses, it's essential to consider how each platform aligns with your specific needs. Let's delve into the features, pricing, ease of use, integrations, and support for Hulk NPS Post Purchase Survey, Asklayer, and Gojiberry to determine the best fit for your Shopify store.
Hulk NPS Post Purchase Survey
Features
- Post-Purchase Surveys: Embed surveys directly into the thank-you page to capture immediate customer feedback.
- Customizable Surveys: Create tailored surveys, including checkout, product, and exit surveys.
- Analytics Dashboard: Monitor responses and gain insights to inform business decisions.
- Conditional Logic: Design dynamic surveys that adapt based on user responses.
Pricing
- Development Plan: Free for partner development stores; ideal for testing purposes.
- Pro Plan: $25/month, offering unlimited responses, white-labeled forms, CSV export, and survey statistics.
Ease of Setup and Use
The app integrates seamlessly with Shopify, allowing for a one-click installation. Its user-friendly interface enables quick survey creation and deployment.
Integrations
While specific integrations aren't detailed, the app's design suggests compatibility with Shopify's native features. For advanced integrations, contacting support is recommended.
Customer Support and Documentation
HulkApps provides 24/7 support, ensuring assistance whenever needed. Comprehensive documentation is available to guide users through setup and usage.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward solution to gather post-purchase feedback and measure customer satisfaction.
Asklayer
Features
- Multiple Survey Channels: Deploy surveys via post-purchase, link, email, and popup.
- Advanced Targeting: Utilize page and user targeting to tailor survey delivery.
- Branching Logic and Randomization: Enhance survey engagement with dynamic question paths and randomized options.
- Analytics and Reporting: Access detailed charts and reports for data analysis.
Pricing
- Free Plan: 25 responses/month, suitable for small businesses or testing.
- Basic Plan: $21/month (billed annually) for 2,400 responses/year.
- Standard Plan: $44/month (billed annually) for 12,000 responses/year.
- Pro Plan: $111/month (billed annually) for 36,000 responses/year, includes additional features like IP tracking and AI summaries.
Ease of Setup and Use
Asklayer offers a clean interface with straightforward survey creation tools. The setup process is intuitive, though some advanced features may require a learning curve.
Integrations
Asklayer integrates with platforms like Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, and Mailchimp. For over 5,000 additional integrations, webhooks are available.
Customer Support and Documentation
The platform provides responsive customer support and detailed documentation to assist users in maximizing the tool's potential.
Best-Fit Customer Profile
Suitable for businesses of various sizes, especially those looking for multi-channel survey deployment and advanced targeting capabilities.
Gojiberry
Features
- Post-Purchase Attribution: Analyze the impact of marketing efforts on post-purchase behavior.
- Customer Polls: Engage customers with polls to gather insights on products and services.
- Survey Customization: Tailor surveys to align with brand identity and objectives.
Pricing
Specific pricing details for Gojiberry are not readily available. It's advisable to contact their sales team for current pricing information.
Ease of Setup and Use
Gojiberry is designed for ease of use, with a focus on quick deployment and user-friendly survey creation.
Integrations
Integration details are not specified. Prospective users should reach out to Gojiberry for information on available integrations.
Customer Support and Documentation
Gojiberry offers customer support to assist with setup and usage. Documentation is available to guide users through the platform's features.
Best-Fit Customer Profile
Ideal for businesses seeking to understand the effectiveness of their marketing strategies and gather customer opinions through polls.
Three-Way Comparison
| Feature | Hulk NPS Post Purchase Survey | Asklayer | Gojiberry |
|---|---|---|---|
| Survey Channels | Post-purchase | Post-purchase, Link, Email, Popup | Post-purchase |
| Response Limits | Unlimited (Pro Plan) | 25/month (Free), 2,400/year (Basic), 12,000/year (Standard), 36,000/year (Pro) | Not specified |
| Advanced Targeting | No | Yes | Not specified |
| Branching Logic | Yes | Yes | Not specified |
| Integrations | Limited | Google Analytics, Google Sheets, Google Tag Manager, Klaviyo, Mailchimp, Webhooks | Not specified |
| Pricing (Starting From) | $25/month (Pro Plan) | $21/month (Basic Plan) | Contact for pricing |
| Free Plan | No | Yes | Not specified |
Situational Recommendations
For Retailers Focused on Post-Purchase Feedback: If your primary goal is to gather immediate feedback after purchases, Hulk NPS Post Purchase Survey offers a straightforward solution with its post-purchase survey feature.
For Businesses Seeking Multi-Channel Surveys and Advanced Targeting: Asklayer provides a versatile platform with multiple survey channels and advanced targeting options, making it suitable for businesses aiming to deploy surveys
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
