When comparing Hulk NPS Post Purchase Survey vs AskNicely for Shopify Plus merchants, it's essential to evaluate each tool's features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Core Features and Functionality
- Specializes in post-purchase NPS surveys on Shopify thank-you pages.
- Offers customizable surveys with multiple question types.
- Provides analytics dashboard for real-time insights.
- Supports conditional logic for dynamic surveys.
Pricing and Value
- Free plan available for development stores.
- Pro plan at $25/month or $250/year (17% savings).
- Includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic.
Ease of Setup and Use
- One-click installation on Shopify.
- Embedded directly into the thank-you page.
- User-friendly interface with drag-and-drop editor.
Integrations
- Native integration with Shopify.
- Limited integrations with other platforms.
Customer Support and Documentation
- Responsive support team via email.
- Comprehensive documentation available.
Best-Fit Customer Profile
- Ideal for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase NPS surveys.
AskNicely
Core Features and Functionality
- Focuses on NPS-driven customer feedback for e-commerce and service businesses.
- Automated NPS surveys via email, SMS, and web widgets.
- Advanced analytics with segmentation and driver analysis.
- Follow-up surveys and reminders for continuous feedback.
Pricing and Value
- Custom pricing; starts around $50/month.
- Offers advanced NPS features and support.
Ease of Setup and Use
- Integration with e-commerce platforms and CRM tools.
- Clean interface focused on NPS workflows.
- Initial setup may require training or support.
Integrations
- Direct integration with Shopify.
- Supports Magento, BigCommerce, WooCommerce.
- Integrates with Salesforce, HubSpot, Zendesk, Slack, Mailchimp.
Customer Support and Documentation
- High marks for customer service with dedicated onboarding, live chat, webinars, and detailed documentation.
Best-Fit Customer Profile
- Suitable for e-commerce and service businesses focused on NPS with full customer journey analytics.
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | AskNicely |
|---|---|---|
| Survey Type | Post-purchase NPS surveys on Shopify thank-you pages | Automated NPS surveys via email, SMS, and web widgets |
| Survey Customization | Customizable with multiple question types and conditional logic | Custom NPS questions, follow-up surveys, advanced targeting |
| Reporting & Analytics | Analytics dashboard with real-time insights | Detailed NPS analytics with segmentation and driver analysis |
| Automation & Follow-ups | Automated survey delivery after purchase | Automated NPS surveys with reminders and follow-up sequences |
| Mobile Optimization | Yes | Yes |
| Multilingual Support | Limited | Available |
| Pricing | Free plan for development stores; Pro plan at $25/month or $250/year | Custom pricing; starts around $50/month |
| Integrations | Native Shopify integration; limited other integrations | Direct Shopify integration; supports other platforms and CRM tools |
| Customer Support | Responsive support via email; comprehensive documentation | High marks for customer service with dedicated onboarding, live chat, webinars, and detailed documentation |
Which to Choose
Hulk NPS Post Purchase Survey: Best for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase NPS surveys.
AskNicely: Ideal for e-commerce and service businesses focused on NPS with full customer journey analytics and advanced automation.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth considering. It is a Shopify survey app that offers post-purchase, on-site, and exit-intent surveys, providing flexible ways to collect customer feedback beyond just NPS scores.
