When evaluating post-purchase survey tools for ecommerce startups, it's essential to consider features, pricing, ease of use, integrations, and customer support. This comparison of Hulk NPS Post Purchase Survey vs AskNicely for ecommerce startups will help determine which tool aligns best with your business needs.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Features
- Survey Types: Offers NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Provides a drag-and-drop editor, file upload options, and pop-up surveys.
- Data Management: Includes email responses, data export, a dashboard, and analytics.
Pricing Model
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month or $250 per year, offering unlimited responses, white-labeled forms, CSV export, required/optional fields, and survey statistics.
Ease of Setup and Use
Features one-click installation on Shopify, allowing for quick embedding of surveys on the order confirmation page.
Integrations
Primarily integrates with Shopify, with no specific integrations with other platforms mentioned.
Customer Support and Documentation
Offers a knowledge base, FAQs, and customer support through the Shopify App Store.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward solution for post-purchase NPS tracking without the need for advanced customization or multi-channel support.
AskNicely
AskNicely is an AI-powered customer experience platform built for multi-location businesses, capturing real-time customer sentiment and providing actionable insights.
Features
- Survey Types: Provides CSAT and NPS surveys.
- Customization: Offers AI-powered dynamic surveys, automated workflows, and trend reports.
- Data Management: Includes AI summaries, leaderboards, and scorecards.
Pricing Model
- Learn Plan: Pricing starts from $3,600 per year, based on response volume.
- Grow Plan: Pricing starts from $7,200 per year, based on response volume.
- Transform Plan: Pricing starts from $12,000 per year, based on response volume.
Ease of Setup and Use
Provides a personalized demo to assist with setup, with no free trial available.
Integrations
Integrates with platforms like Slack and Microsoft Teams.
Customer Support and Documentation
Offers chat and email support, with a named Customer Success Manager for higher-tier plans.
Best-Fit Customer Profile
Suitable for multi-location service businesses seeking advanced customer experience management with AI-driven insights and integrations with team collaboration tools.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | AskNicely |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase | CSAT, NPS |
| Customization | Drag-and-drop editor, file upload, pop-ups | AI-powered dynamic surveys, automated workflows, trend reports |
| Data Management | Email responses, data export, dashboard, analytics | AI summaries, leaderboards, scorecards |
| Pricing Model | Free Development Plan; Pro Plan at $25/month or $250/year | Learn Plan from $3,600/year; Grow Plan from $7,200/year; Transform Plan from $12,000/year |
| Ease of Setup and Use | One-click installation on Shopify; quick embedding on order confirmation page | Personalized demo; no free trial |
| Integrations | Primarily with Shopify; no other integrations specified | Slack, Microsoft Teams |
| Customer Support | Knowledge base, FAQs, customer support via Shopify App Store | Chat and email support; named Customer Success Manager for higher-tier plans |
| Best-Fit Customer Profile | Shopify store owners seeking straightforward post-purchase NPS tracking | Multi-location service businesses needing advanced customer experience management |
Which to Choose
Hulk NPS Post Purchase Survey: Best for Shopify store owners who need a simple, cost-effective solution for collecting post-purchase NPS feedback directly on the thank-you page.
AskNicely: Ideal for multi-location service businesses that require advanced customer experience management, AI-driven insights, and integrations with team collaboration tools.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
