When evaluating post-purchase survey tools for subscription commerce, two prominent options are Hulk NPS Post Purchase Survey and Delighted. Both aim to gather customer feedback to enhance the shopping experience, but they differ in features, pricing, ease of use, integrations, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback directly after a purchase. It offers features like custom survey creation, analytics dashboards, and conditional logic surveys. The app is available in two pricing tiers:
- Development Plan: Free, suitable for testing purposes.
- Pro Plan: $25 per month, offering unlimited responses, white-labeled forms, response exports, survey statistics, and advanced conditional logic. (shopcircle.co)
Delighted
Delighted is a survey tool that enables businesses to collect customer feedback through various channels, including email, web, and SMS. It supports multiple survey types, such as NPS, CSAT, and CES, and integrates with over 40 platforms. Delighted's pricing starts at $224 per month, with a free forever plan available for limited use. (spotsaas.com)
Comparison
| Feature | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Core Features | Custom survey creation, analytics dashboard, conditional logic surveys, white-labeled forms | Multiple survey types (NPS, CSAT, CES), over 40 integrations, real-time feedback analysis |
| Pricing | Free Development Plan; Pro Plan at $25/month | Free forever plan; Paid plans starting at $224/month |
| Ease of Use | One-click installation, intuitive interface | User-friendly setup, customizable survey templates |
| Integrations | Primarily integrates with Shopify | Integrates with over 40 platforms, including email, web, and SMS |
| Customer Support | Responsive support team, detailed documentation | Comprehensive support, including email and live chat |
| Ideal Customer Profile | Shopify merchants seeking a cost-effective, easy-to-implement post-purchase survey solution | Businesses of all sizes needing a versatile, multi-channel survey tool with extensive integrations |
Which to Choose
For Shopify Merchants: If you're operating a Shopify store and require a straightforward, budget-friendly solution to gather post-purchase feedback, Hulk NPS Post Purchase Survey is a suitable choice.
For Multi-Channel Feedback: If your business operates across various platforms and seeks a comprehensive survey tool with extensive integrations and multi-channel support, Delighted may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
