When evaluating attribution survey tools, it's essential to consider how they align with your business needs. In this comparison of Hulk NPS Post Purchase Survey vs Delighted, we'll examine their features, pricing, ease of use, integrations, and ideal customer profiles to help you make an informed decision.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It enables merchants to gather insights directly from customers post-purchase, aiding in customer satisfaction and loyalty improvements.
Features
- Survey Types: NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Conditional logic, required/optional fields, and white-labeled forms without watermarks.
- Analytics: Survey statistics and exportable responses in CSV format.
- Integration: Seamless embedding into Shopify's thank-you pages.
Pricing Model
Hulk NPS Post Purchase Survey offers a tiered pricing model:
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month, including unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic.
This pricing structure is suitable for businesses with varying response volumes, from startups to growing enterprises.
Ease of Setup and Use
The app provides a one-click installation process, allowing merchants to quickly integrate surveys into their Shopify stores. Its user-friendly interface ensures that even those with minimal technical expertise can set up and manage surveys effectively.
Integrations
Hulk NPS Post Purchase Survey is specifically designed for Shopify, offering seamless integration with the platform. This focus ensures optimal performance and ease of use for Shopify merchants.
Customer Support and Documentation
Users have reported prompt and efficient customer support. The app's documentation is comprehensive, providing clear guidance on installation, customization, and troubleshooting.
Best-Fit Customer Profile
This tool is ideal for Shopify merchants seeking a straightforward solution to collect post-purchase feedback. It's particularly beneficial for those looking to enhance customer satisfaction and loyalty through direct insights.
Delighted
Delighted is a customer experience management platform that offers NPS, CSAT, and CES surveys via email and SMS. It enables businesses to collect and analyze customer feedback across various touchpoints, facilitating data-driven decisions to improve customer experiences.
Features
- Survey Types: NPS, CSAT, and CES surveys.
- Customization: Branding customization with logos and colors, and question customization.
- Integrations: Over 35 free integrations, including Slack, Shopify, and Zendesk.
- Analytics: Unlimited surveys and CX projects with access to the Delighted Community.
Pricing Model
Delighted offers several pricing tiers:
- Free Plan: Up to 25 responses per month, suitable for small businesses or those just starting.
- Starter Plan: $19 per month for up to 50 responses.
- Growth Plan: $39 per month for up to 100 responses.
- Advanced Plan: $149 per month for up to 250 responses.
- Premium Plan: $249 per month for up to 500 responses.
These tiers cater to businesses of various sizes, from startups to larger enterprises. (delighted.com)
Ease of Setup and Use
Delighted is known for its user-friendly interface, allowing businesses to set up and deploy surveys quickly without requiring technical expertise. The platform's intuitive design ensures a smooth user experience.
Integrations
Delighted offers over 35 free integrations, including popular platforms like Slack, Shopify, and Zendesk. This extensive integration capability allows businesses to connect Delighted with their existing tools seamlessly. (delighted.com)
Customer Support and Documentation
Delighted provides comprehensive customer support and detailed documentation, assisting users in effectively utilizing the platform's features. The support team is responsive and knowledgeable, ensuring users can maximize the value of the tool.
Best-Fit Customer Profile
Delighted is well-suited for businesses seeking a versatile and scalable solution to collect and analyze customer feedback across multiple channels. It's ideal for organizations aiming to enhance customer experiences through actionable insights.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase surveys | NPS, CSAT, CES surveys via email and SMS |
| Customization | Conditional logic, required/optional fields, white-labeled forms without watermarks | Branding customization with logos and colors, question customization |
| Integrations | Seamless embedding into Shopify's thank-you pages | Over 35 free integrations, including Slack, Shopify, and Zendesk |
| Pricing Model | Free Development Plan; Pro Plan at $25/month for unlimited responses | Free Plan up to 25 responses; paid plans starting at $19/month for up to 50 responses |
| Ease of Setup and Use | One-click installation; user-friendly interface | User-friendly interface; quick setup without technical expertise |
| Customer Support and Documentation | Prompt and efficient support; comprehensive documentation | Responsive support; detailed documentation |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward post-purchase feedback solution | Businesses seeking a versatile and scalable customer feedback solution across multiple channels |
Which to Choose
When deciding between Hulk NPS Post Purchase
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
