When evaluating NPS survey software for online stores, it's essential to consider tools that effectively capture customer feedback and integrate seamlessly with e-commerce platforms. Two notable options are Hulk NPS Post Purchase Survey and Delighted. This comparison examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to assist in making an informed decision.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages.
Features
- NPS Surveys: Captures customer satisfaction and loyalty through NPS questions.
- Post-Purchase Surveys: Gathers insights immediately after purchase completion.
- Shopify Integration: Seamlessly integrates with Shopify stores.
Pricing Model
Specific pricing details for Hulk NPS Post Purchase Survey are not publicly disclosed. Potential users are encouraged to contact the vendor directly for current pricing information.
Pros
- Targeted Feedback: Collects insights from customers at a critical point in the buying process.
- Shopify Compatibility: Tailored for Shopify users, ensuring smooth integration.
Cons
- Limited Platform Support: Primarily designed for Shopify, which may not suit users on other e-commerce platforms.
- Feature Constraints: May lack advanced analytics and customization options found in other tools.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking a straightforward solution to gather post-purchase feedback without the need for extensive customization.
Delighted
Delighted is a customer experience platform that enables businesses to collect and analyze feedback through various survey methodologies, including NPS, CSAT, and CES. It offers multiple delivery channels such as email, SMS, and web.
Features
- Multiple Survey Types: Supports NPS, CSAT, CES, and other survey methodologies.
- Multi-Channel Delivery: Distributes surveys via email, SMS, web, and more.
- Customizable Branding: Allows for logo and color customization to match brand identity.
- Integrations: Offers over 35 free integrations, including Slack, Shopify, and Zendesk.
- Pre-Built Reports: Provides dashboards, metrics, and benchmarks for data analysis.
Pricing Model
Delighted offers several pricing tiers:
- Free Plan: Includes 25 responses per month and 1 user.
- Starter Plan: $19/month for 50 responses and 2 users.
- Growth Plan: $39/month for 100 responses and 3 users.
- Advanced Plan: $149/month for 250 responses and 5 users.
- Premium Plan: $249/month for 500 responses and 10 users.
Annual billing options are available with a 10% discount. (delighted.com)
Pros
- Versatile Survey Methods: Supports various survey types to capture comprehensive customer feedback.
- Multi-Channel Reach: Engages customers through multiple channels, increasing response rates.
- Scalability: Offers plans suitable for businesses of different sizes and needs.
Cons
- Pricing Structure: May be more expensive for small businesses or startups.
- Complexity: The array of features might be overwhelming for users seeking a simple solution.
Best-Fit Customer Profile
Suitable for businesses of all sizes, especially those requiring multi-channel survey distribution and advanced analytics.
Side-by-Side Comparison
The following table summarizes the key features and pricing models of Hulk NPS Post Purchase Survey and Delighted:
| Feature | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Survey Types | NPS, Post-Purchase | NPS, CSAT, CES, and more |
| Survey Delivery | Shopify Thank-You Pages | Email, SMS, Web, Link, SDK |
| Integrations | Shopify | 35+ free integrations, including Shopify, Slack, Zendesk |
| Pricing | Contact for Pricing | Free Plan: 25 responses/month; Paid Plans: $19 to $249/month, based on responses and users |
| Free Trial | Not specified | Yes, with 25 responses and 1 user |
| Customization | Limited | Branding customization (logo, colors) |
| Analytics & Reporting | Basic | Pre-built reports: Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Delighted for your online store, consider the following:
For Shopify Store Owners: If you operate a Shopify store and seek a straightforward solution to collect post-purchase feedback directly on thank-you pages, Hulk NPS Post Purchase Survey may be more suitable.
For Multi-Channel Feedback Needs: If your business requires collecting feedback through various channels (email, SMS, web) and desires advanced analytics and a broader range of survey methodologies, Delighted offers a more comprehensive solution.
Ultimately, the choice depends on your specific requirements, budget, and the scale at which you intend to collect and analyze customer feedback.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data
