When evaluating attribution survey tools for small ecommerce businesses, it's essential to consider how each tool aligns with your specific needs. This comparison of Hulk NPS Post Purchase Survey vs Delighted for small ecommerce businesses examines their features, pricing models, ease of use, integrations, and ideal customer profiles to help you make an informed decision.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys embedded on the order confirmation page. It focuses on measuring Net Promoter Score (NPS) to gauge customer satisfaction and loyalty.
Features
- Survey Types: Offers post-purchase surveys, including NPS, checkout, product, and exit surveys.
- Customization: Provides options for white-labeled forms without watermarks and the ability to export responses as CSV files.
- Conditional Logic: Allows creation of dynamic surveys that adapt based on user responses.
- Analytics: Includes a dashboard for real-time insights into survey results.
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing plans:
- Development Plan: Free for all partner development stores, suitable for testing the app.
- Pro Plan: Priced at $25 per month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Setup and Use
The app is designed for easy installation with a one-click setup, embedding surveys directly into the Shopify order confirmation page. Its user-friendly interface allows merchants to quickly create and manage surveys without extensive technical knowledge.
Integrations
Hulk NPS Post Purchase Survey is specifically built for Shopify, ensuring seamless integration with the platform. It does not mention integrations with other ecommerce platforms.
Customer Support and Documentation
The app provides a knowledge base with best practices, guides, and troubleshooting resources. Support is accessible through the Shopify App Store, where users can contact the developer directly.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify merchants seeking a straightforward solution to collect post-purchase feedback and measure NPS. It's particularly suitable for businesses focused on enhancing customer satisfaction and loyalty through direct feedback.
Delighted
Delighted is a survey tool that enables businesses to collect customer feedback via email and SMS, offering NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. It aims to provide actionable insights to improve customer experience.
Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Customization: Allows branding customization with logos and colors.
- Integrations: Offers over 35 integrations, including Slack, Shopify, Webhooks, and Zendesk.
- Reporting: Provides pre-built reports such as Dashboard, Over Time, Snapshot, Metrics, Additional Questions, Pivot Table, and Benchmarks. (capterra.com)
Pricing Model
Delighted offers several pricing plans:
- Free Plan: Includes 1 project, 4 pre-built feedback reports, branding customization, 5 trends filters, and invites for 3 team members.
- Starter Plan: Priced at $17 per month, includes 50 responses per month.
- Growth Plan: Priced at $35 per month, includes 100 responses per month.
- Advanced Plan: Priced at $134 per month, includes 1,000 responses per month.
- Premium Plan: Priced at $224 per month, includes 5,000 responses per month. (capterra.com)
Ease of Setup and Use
Delighted offers a straightforward setup process with options to send surveys via email, web links, or embedded in websites. Its intuitive interface allows users to create and manage surveys efficiently.
Integrations
Delighted integrates with over 35 platforms, including Slack, Shopify, Webhooks, and Zendesk, facilitating seamless data flow across various tools. (capterra.com)
Customer Support and Documentation
Delighted provides a knowledge base with guides, best practices, and troubleshooting resources. Support is accessible through email and offers a community forum for user discussions.
Best-Fit Customer Profile
Suitable for small to medium-sized businesses across various ecommerce platforms seeking a versatile survey tool to collect customer feedback via multiple channels. Ideal for businesses aiming to measure customer satisfaction and loyalty through various survey types.
Side-by-Side Comparison
The following table summarizes the key features and pricing models of Hulk NPS Post Purchase Survey and Delighted:
| Feature/Aspect | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Survey Types | Post-purchase NPS surveys, checkout, product, and exit surveys | NPS, CSAT, and CES surveys |
| Customization | White-labeled forms, export responses as CSV, conditional logic | Branding customization, pre-built reports, trends filters |
| Integrations | Shopify | Over 35 integrations, including Slack, Shopify, Webhooks, Zendesk |
| Pricing Model | Free Development Plan; Pro Plan at $25/month with unlimited responses | Free Plan; Paid plans starting at $17/month for 50 responses, scaling with response volume |
| Ease of Setup and Use | One-click installation, embedded surveys on Shopify order confirmation page | Multiple survey distribution channels, intuitive interface |
| Customer Support | Knowledge base, support via Shopify App Store | Knowledge base, email support, community forum |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
