When evaluating attribution survey tools for ecommerce, it's essential to consider how each platform aligns with your business needs. In this comparison of Hulk NPS Post Purchase Survey vs Delighted for ecommerce, we'll delve into the specifics of each tool, examining their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Features
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages. This integration allows for seamless data collection immediately after a purchase, capturing customer sentiments at a critical moment.
Pros:
Immediate Feedback Collection: By placing surveys on the thank-you page, it captures customer sentiments right after purchase, leading to higher response rates.
Shopify Integration: Tailored for Shopify users, ensuring smooth setup and operation within the Shopify ecosystem.
Cons:
Limited to Shopify: Its functionality is primarily restricted to Shopify stores, which may not be suitable for businesses using other ecommerce platforms.
Basic Survey Options: The app focuses on NPS and post-purchase surveys, lacking the variety of survey types offered by some competitors.
Pricing Model
Specific pricing details for Hulk NPS Post Purchase Survey are not readily available. It's advisable to contact the vendor directly for the most accurate and up-to-date pricing information.
Ease of Setup and Use
The app is designed for Shopify users, offering a straightforward installation process through the Shopify App Store. Once installed, configuring the survey to appear on the thank-you page is intuitive, requiring minimal technical expertise.
Integrations
Being a Shopify app, it integrates seamlessly with Shopify's native features. However, it may not offer integrations with other platforms or tools outside the Shopify ecosystem.
Customer Support and Documentation
Support is typically provided through Shopify's app support channels. Documentation is available within the app and on the Shopify App Store page, offering guidance on setup and troubleshooting.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a simple, integrated solution to gather post-purchase feedback without the need for additional survey tools or platforms.
Delighted
Features
Delighted is a versatile customer experience platform that offers NPS, CSAT, and CES surveys via email and SMS. It provides customizable survey templates, automated feedback programs, and real-time analytics, enabling businesses to monitor and act on customer sentiments effectively.
Pros:
Multi-Channel Surveys: Supports email and SMS surveys, allowing businesses to reach customers through their preferred communication channels.
Customizable Templates: Offers a variety of survey templates that can be tailored to specific business needs.
Real-Time Analytics: Provides immediate insights into customer feedback, facilitating prompt action.
Cons:
Pricing Structure: The tiered pricing model may be cost-prohibitive for small businesses or startups.
Feature Overload: The extensive features might be overwhelming for businesses seeking a simple survey tool.
Pricing Model
Delighted offers several pricing tiers:
Free Plan: Includes 25 responses and 1 user.
Starter Plan: $19/month for 50 responses and 2 users.
Growth Plan: $39/month for 100 responses and 3 users.
Advanced Plan: $149/month for 250 responses and 5 users.
Premium Plan: $249/month for 500 responses and 10 users.
These plans include unlimited surveys, branding customization, and integrations with over 35 platforms, including Slack, Shopify, and Zendesk. (delighted.com)
Ease of Setup and Use
Delighted is designed for ease of use, with a user-friendly interface that allows for quick survey creation and deployment. The platform also offers a mobile app for iOS and Android, enabling users to monitor feedback on the go. (delighted.com)
Integrations
Delighted integrates with over 35 platforms, including Shopify, Slack, and Zendesk. Premium integrations are available for Salesforce, Segment, and HubSpot. (delighted.com)
Customer Support and Documentation
Delighted provides comprehensive support through its Help Center, offering best practices and troubleshooting guides. The platform also offers a community forum for user discussions and insights. (delighted.com)
Best-Fit Customer Profile
Suitable for businesses of all sizes seeking a comprehensive, multi-channel survey tool with robust analytics and integrations.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Survey Types | NPS, Post-Purchase | NPS, CSAT, CES |
| Survey Channels | Shopify Thank-You Pages | Email, SMS |
| Integrations | Shopify | 35+ platforms, including Shopify, Slack, Zendesk, Salesforce, Segment, HubSpot |
| Pricing | Contact for Pricing | Free Plan; Paid Plans: $19–$249/month |
| Ease of Use | High | High |
| Customer Support | Shopify App Support | Help Center, Community Forum |
| Ideal Customer Profile | Shopify Merchants | Businesses of all sizes seeking multi-channel surveys with robust analytics and integrations |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Delighted, consider the following:
If you're a Shopify merchant seeking a straightforward, integrated solution to collect post-purchase feedback, Hulk NPS Post Purchase Survey is tailored for your needs.
If you're looking for a versatile, multi-channel survey tool with a variety of survey types and extensive integrations,
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
