Hulk NPS Post Purchase Survey and Delighted are tools designed to collect customer feedback for direct-to-consumer (DTC) brands. Hulk NPS Post Purchase Survey is a Shopify app that captures Net Promoter Score (NPS) and customer feedback on thank-you pages. Delighted is a survey tool that gathers NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES) feedback via email and SMS.
Hulk NPS Post Purchase Survey
Features
- Survey Types: NPS, customer satisfaction, product feedback, post-purchase.
- Customization: Font, color, custom CSS, custom JavaScript, embedded forms, email templates.
- Data Management: Email responses, data export, dashboard, analytics.
- Survey Display: Embedded on Shopify thank-you pages.
Pricing
- Development Plan: Free for partner development stores.
- Pro Plan: $25/month or $250/year; includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Pros
- Easy Installation: One-click setup on Shopify.
- High Response Rates: Embedded surveys on thank-you pages.
- Comprehensive Analytics: Actionable insights via dashboard.
Cons
- Limited Multi-Channel Support: Primarily for Shopify; limited to thank-you page surveys.
- Scalability Concerns: Pricing increases with higher response volumes.
Best-Fit Customer Profile
Ideal for Shopify-based DTC brands seeking a straightforward post-purchase survey solution with easy integration and basic analytics.
Delighted
Features
- Survey Types: NPS, CSAT, CES.
- Customization: Branding with logo and colors.
- Integrations: 35+ free integrations, including Slack, Shopify, Zendesk.
- Survey Delivery: Email and SMS.
Pricing
- Free Plan: Up to 25 responses/month; includes 1 user, survey branding, question customization, unlimited survey sends, question logic, and access to the Delighted Community.
- Starter Plan: $19/month; includes 50 responses/month, 2 users, and all free plan features.
- Growth Plan: $39/month; includes 100 responses/month, 3 users, and all Starter Plan features.
- Advanced Plan: $149/month; includes 250 responses/month, 5 users, and all Growth Plan features.
- Premium Plan: $249/month; includes 500 responses/month, 10 users, and all Advanced Plan features. (delighted.com)
Pros
- Multi-Channel Delivery: Supports email and SMS surveys.
- Generous Free Plan: Suitable for small businesses.
- Extensive Integrations: Over 35 free integrations.
Cons
- Pricing Scales Quickly: Costs increase with higher response volumes.
- Limited Survey Types: Focuses on NPS, CSAT, and CES; lacks advanced survey customization.
Best-Fit Customer Profile
Suitable for DTC brands seeking multi-channel survey capabilities with a generous free tier and a wide range of integrations.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Delighted |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase | NPS, CSAT, CES |
| Customization | Font, color, custom CSS, custom JavaScript, embedded forms, email templates | Branding with logo and colors |
| Data Management | Email responses, data export, dashboard, analytics | Not specified |
| Survey Display | Embedded on Shopify thank-you pages | Email and SMS |
| Integrations | Not specified | 35+ free integrations, including Slack, Shopify, Zendesk |
| Pricing | Free for development stores; Pro Plan at $25/month or $250/year | Free Plan up to 25 responses/month; Starter Plan at $19/month; Growth Plan at $39/month; Advanced Plan at $149/month; Premium Plan at $249/month |
Which to Choose
For Shopify-Based DTC Brands: If you operate a Shopify store and need a simple, cost-effective post-purchase survey tool, Hulk NPS Post Purchase Survey is a suitable choice.
For Multi-Channel Feedback Collection: If you require email and SMS survey capabilities with a generous free tier and extensive integrations, Delighted may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
