When evaluating Hulk NPS Post Purchase Survey vs Grapevine Surveys for Shopify Plus merchants, it's essential to understand how each tool functions and who they serve. Both are designed to collect customer feedback post-purchase, but they differ in their approach and features.
Hulk NPS Post Purchase Survey is a Shopify app that integrates directly into the order confirmation page, allowing merchants to gather Net Promoter Score (NPS) and customer feedback immediately after a purchase. This tool is tailored for merchants seeking straightforward, in-the-moment insights from customers.
Grapevine Surveys, also a Shopify app, offers a more comprehensive suite for collecting feedback across various channels, including post-purchase, on-site, and email surveys. It provides features like multi-language support and advanced reporting, catering to merchants who require a versatile and scalable feedback solution.
Core Features and Functionality
| Feature | Hulk NPS Post Purchase Survey | Grapevine Surveys |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase surveys | NPS, CSAT, product feedback, attribution, CRO, one-click email, POS, on-site surveys |
| Question Types | Single-choice, multiple-choice, open text | Single-choice, multiple-choice, open text, CSAT, NPS |
| Multi-Language Support | No | Yes |
| Integrations | Limited | Klaviyo, Shopify Flow, Google Sheets, Judge.me |
| Customization | Basic | Advanced (custom CSS, custom JavaScript) |
| Reporting and Analytics | Basic analytics dashboard | Detailed reporting with survey engagement stats, revenue reports, and flow triggers |
| Survey Channels | Post-purchase (thank-you page) | Post-purchase, on-site, email, POS, standalone landing page |
Pricing and Value
| Plan | Hulk NPS Post Purchase Survey | Grapevine Surveys |
|---|---|---|
| Free Plan | Yes (Development Plan) | Yes (14-day free trial) |
| Paid Plan | $25/month or $250/year (Pro Plan) | $25/month (Complete Plan) |
| Features Included in Paid Plan | Unlimited responses, white-labeled forms, export responses as CSV, required/optional fields, survey statistics, conditional logic | Unlimited responses, unlimited surveys, multi-language support, advanced reporting, flow triggers, export responses, custom CSS styling |
Ease of Setup and Use
Hulk NPS Post Purchase Survey offers a one-click installation process, embedding directly into the Shopify thank-you page without requiring additional styling. This simplicity is ideal for merchants seeking a quick and straightforward setup. However, its customization options are limited, which may not suit merchants needing more tailored survey designs.
Grapevine Surveys provides a more involved setup process due to its extensive features and customization capabilities. While this allows for a highly tailored survey experience, it may require a steeper learning curve and more time to implement effectively.
Integrations
Hulk NPS Post Purchase Survey integrates primarily with Shopify, focusing on embedding surveys within the Shopify ecosystem. This is suitable for merchants who prefer a solution that operates within the Shopify platform without additional integrations.
Grapevine Surveys offers broader integration capabilities, including platforms like Klaviyo and Shopify Flow. This allows merchants to automate workflows and synchronize data across various tools, providing a more interconnected feedback system.
Customer Support and Documentation
Both tools offer customer support, but the extent and responsiveness can vary. Hulk NPS Post Purchase Survey has received positive feedback for its responsive support team, assisting merchants in setting up and troubleshooting surveys. Grapevine Surveys also provides support, with users appreciating its ease of use and quick implementation. However, the complexity of its features may require more in-depth support for optimal utilization.
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is best suited for Shopify Plus merchants seeking a simple, cost-effective solution to gather immediate post-purchase feedback without the need for extensive customization or additional features.
Grapevine Surveys is ideal for merchants who require a versatile and scalable feedback tool capable of handling multiple survey types, languages, and integrations, and who are willing to invest time in setting up and managing a more complex system.
Which to Choose
For Simplicity and Cost-Effectiveness: If you prefer a straightforward, budget-friendly solution that integrates seamlessly into your Shopify store and provides essential post-purchase feedback, Hulk NPS Post Purchase Survey is a suitable choice.
For Versatility and Advanced Features: If you need a comprehensive feedback system with advanced customization, multi-channel surveys, and robust integrations to support complex workflows, Grapevine Surveys would be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a range of feedback collection methods to suit various merchant needs.
