When evaluating Hulk NPS Post Purchase Survey vs Grapevine Surveys for Shopify Plus merchants, it's essential to consider each tool's features, pricing, ease of use, integrations, customer support, and ideal customer profiles. Both applications aim to enhance customer feedback collection but differ in their approaches and offerings.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It enables merchants to gather insights into customer satisfaction and loyalty, aiding in product and service improvements.
Features
- Survey Types: Supports NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Offers a drag-and-drop editor, file upload options, pop-ups, and the ability to customize fonts, colors, CSS, and JavaScript.
- Data Management: Provides email responses, data export, a dashboard, and analytics.
- Conditional Logic: Allows for dynamic surveys based on customer responses.
Pricing Model
Hulk NPS Post Purchase Survey offers a tiered pricing model:
- Development Plan: Free for all partner development stores, suitable for testing the app.
- Pro Plan: Priced at $25 per month or $250 annually (with a 17% discount), this plan includes unlimited responses, white-labeled forms (no watermarks), export responses as CSV, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Setup and Use
The app is designed for easy installation with one-click setup on the order confirmation page. Its user-friendly interface allows merchants to create and manage surveys without extensive technical knowledge.
Integrations
Hulk NPS Post Purchase Survey integrates seamlessly with Shopify, embedding directly into the thank-you page. However, it may have limited integrations with other platforms compared to some competitors.
Customer Support and Documentation
The app boasts a 4.8 out of 5 rating based on 68 reviews, indicating high customer satisfaction. Users have praised the responsive customer support and the app's effectiveness in gathering valuable customer feedback. (apps.shopify.com)
Best-Fit Customer Profile
Ideal for merchants seeking a straightforward, cost-effective solution to collect post-purchase feedback directly on the thank-you page. It's particularly suitable for those who prioritize ease of use and quick implementation.
Grapevine Surveys
Grapevine Surveys is a Shopify app focused on collecting post-purchase feedback, NPS, CSAT, and customer insights without limits. It enables merchants to understand customer satisfaction and gather actionable feedback to improve their stores.
Features
- Survey Types: Offers post-purchase, NPS, CSAT, and attribution surveys.
- Customization: Provides multi-question surveys with various question types, including single-choice, multiple-choice, open text, CSAT, and NPS.
- Data Management: Includes detailed reporting, survey engagement stats, and the ability to export responses.
- Integrations: Supports integrations with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Multi-Language Support: Allows creation of surveys in different languages to cater to a diverse customer base.
Pricing Model
Grapevine Surveys offers a single pricing plan:
- Complete Plan: Priced at $25 per month, this plan includes unlimited surveys, unlimited responses, and all features without usage tiers or per-response fees. (grapevine-surveys.com)
Ease of Setup and Use
Grapevine Surveys is designed for easy installation and setup, with a user-friendly interface that allows merchants to create and manage surveys efficiently. The app's flexibility in survey creation and customization makes it adaptable to various business needs.
Integrations
Grapevine Surveys integrates with Shopify and other platforms, including Klaviyo, Shopify Flow, Google Sheets, and Judge.me, providing flexibility in data management and marketing automation. (grapevine-surveys.com)
Customer Support and Documentation
Grapevine Surveys is developed and supported by a small team of experienced developers, ensuring direct support and quick responses to inquiries. The app is built by a team with over a decade of experience in developing Shopify apps, focusing on reliability and merchant needs. (grapevine-surveys.com)
Best-Fit Customer Profile
Ideal for merchants seeking a comprehensive, flexible survey solution with unlimited responses and a wide range of features. It's particularly suitable for those who require multi-language support and advanced integrations to enhance their customer feedback collection.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Grapevine Surveys |
|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback, Post-Purchase | Post-Purchase, NPS, CSAT, Attribution |
| Customization | Drag-and-Drop Editor, File Upload, Pop-Ups, Custom Fonts, Colors, CSS, JavaScript | Multi-Question Surveys, Various Question Types, Multi-Language Support |
| Data Management | Email Responses, Data Export, Dashboard, Analytics | Detailed Reporting, Survey Engagement Stats, Response Export |
| Integrations | Shopify | Shopify, Klaviyo, Shopify Flow, Google Sheets, Judge.me |
| Pricing Model | Free Development Plan; Pro Plan at $25/month or $250/year | Single Plan at $25/month with unlimited surveys and responses |
| Ease of Setup and Use | One-Click Installation, User-Friendly Interface | Easy Installation, Flexible Survey Creation and Management |
| Customer Support and Documentation | 4.8/5 Rating, Responsive Support |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
