When evaluating Hulk NPS Post Purchase Survey vs Grapevine Surveys for online stores, it's essential to consider how each tool aligns with your business needs. Both are designed to collect zero-party data through post-purchase surveys, but they differ in features, pricing, ease of use, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app focused on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It's tailored for merchants seeking straightforward post-purchase insights without extensive customization.
Features
- Survey Types: Primarily NPS surveys, with options for customer satisfaction and product feedback.
- Customization: Offers basic customization, including font and color adjustments, custom CSS, and JavaScript.
- Data Management: Provides email responses, data export, a dashboard, and analytics.
- Survey Display: Embedded directly into the Shopify thank-you page for immediate post-purchase feedback.
Pricing Model
Hulk NPS Post Purchase Survey offers a tiered pricing model:
- Development Plan: Free for all partner development stores, allowing testing on development stores.
- Pro Plan: Priced at $25 per month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Pros
- Simple Setup: One-click installation on the order confirmation page.
- High Response Rates: Embedding surveys on the thank-you page leads to higher engagement.
- Actionable Insights: Analytics dashboard for prompt action on feedback.
Cons
- Limited Survey Types: Primarily focuses on NPS, lacking variety in survey formats.
- Customization Constraints: While customization is available, it may not be as extensive as some merchants require.
- Pricing Structure: The Pro Plan is priced at $25 per month, which may be a consideration for smaller businesses. (apps.shopify.com)
Best-Fit Customer Profile
Ideal for merchants seeking a straightforward, cost-effective solution for capturing NPS and basic customer feedback immediately after purchase, without the need for extensive customization or additional survey types.
Grapevine Surveys
Grapevine Surveys is a Shopify app designed to collect customer insights through post-purchase surveys, NPS, CSAT, and attribution surveys. It caters to merchants looking for a comprehensive survey tool with a flat-rate pricing model.
Features
- Survey Types: Offers post-purchase, NPS, CSAT, and attribution surveys.
- Customization: Provides multi-question surveys with various question types, including single-choice, multiple-choice, and open text.
- Data Management: Includes revenue reports, survey engagement stats, and export responses.
- Integrations: Supports integrations with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
- Survey Channels: Allows surveys via post-purchase, on-site, email, embedded on any page, Shopify POS, or standalone landing page. (grapevine-surveys.com)
Pricing Model
Grapevine Surveys offers a single plan:
- Complete Plan: Priced at $25 per month, includes unlimited surveys, unlimited responses, and all features without usage tiers or per-response fees. (grapevine-surveys.com)
Pros
- Flat-Rate Pricing: Predictable monthly cost with no hidden fees.
- Comprehensive Features: Access to all features from the start, including advanced question types and multiple survey channels.
- Integrations: Seamless integration with popular platforms for enhanced functionality.
Cons
- Complexity: The wide range of features may require a learning curve for new users.
- Overkill for Simple Needs: Merchants seeking basic post-purchase surveys may find the extensive features unnecessary.
Best-Fit Customer Profile
Suitable for merchants who need a versatile survey tool capable of handling various survey types and channels, with a flat-rate pricing model that remains consistent as the business grows.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Grapevine Surveys |
|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback | Post-Purchase, NPS, CSAT, Attribution |
| Customization | Basic (Font, Color, CSS, JS) | Advanced (Multi-Question, Various Question Types) |
| Data Management | Email Responses, Data Export, Dashboard, Analytics | Revenue Reports, Survey Stats, Response Export |
| Integrations | Limited | Klaviyo, Shopify Flow, Google Sheets, Judge.me |
| Survey Channels | Embedded on Thank-You Page | Post-Purchase, On-Site, Email, Embedded, POS, Standalone |
| Pricing | $25/month | $25/month |
| Free Plan | No | No |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey vs Grapevine Surveys for online stores, consider the following:
For Simple Needs: If your primary goal is to collect NPS and basic customer feedback immediately after purchase, Hulk NPS Post Purchase Survey offers a straightforward solution with easy setup and a focus on post-purchase insights.
For Comprehensive Insights: If you require a versatile survey tool capable of handling various survey types and channels, with advanced customization and integrations, Grapevine Surveys provides a robust platform that scales with your business needs.�
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
