When evaluating survey applications for Shopify, three tools often come up: Hulk NPS Post Purchase Survey, Grapevine Surveys, and Sogolytics. Each offers unique features tailored to different business needs. This comparison delves into their core functionalities, pricing models, ease of use, integrations, customer support, and ideal user profiles to help you determine the best fit for your store.

Hulk NPS Post Purchase Survey

Features

• Survey Types: Focuses on post-purchase surveys, including Net Promoter Score (NPS), customer satisfaction, and product feedback surveys.
• Customization: Offers a drag-and-drop editor for creating surveys, with options for custom CSS and JavaScript.
• Analytics: Provides an analytics dashboard to monitor survey performance and customer feedback.
• Conditional Logic: Allows for dynamic surveys based on customer responses.

Pricing Model

Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro plan at $25 per month, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)

Pros

• High Response Rates: Embedding surveys on the thank-you page can lead to increased customer engagement.
• Ease of Installation: One-click installation simplifies the setup process.
• Actionable Insights: The analytics dashboard helps in promptly acting on customer feedback.

Cons

• Limited Survey Types: Primarily focuses on post-purchase surveys, lacking support for other survey types.
• Customization Constraints: While customization is available, it may not be as extensive as some competitors.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a straightforward solution to collect post-purchase feedback and measure customer satisfaction through NPS surveys.

Grapevine Surveys

Features

• Survey Types: Supports post-purchase surveys, NPS, CSAT, and customer feedback surveys.
• Customization: Provides multi-question surveys with various question types, including single-choice, multiple-choice, and open-text.
• Analytics: Offers detailed reporting and survey engagement statistics.
• Integrations: Integrates with platforms like Klaviyo, Shopify Flow, Google Sheets, and Judge.me.
• Survey Channels: Allows surveys via post-purchase, on-site, email, embedded on any page, Shopify POS, or standalone landing page.

Pricing Model

Grapevine Surveys offers a single plan at $25 per month, providing unlimited surveys, unlimited responses, and all features without usage tiers or per-response fees. (grapevine-surveys.com)

Pros

• Unlimited Usage: No limits on surveys or responses, regardless of store size.
• Comprehensive Features: All features are included in the single plan, with no hidden fees.
• Multiple Survey Channels: Supports various survey channels to capture feedback at different customer touchpoints.

Cons

• Limited Free Trial: Offers a 14-day free trial, which may not be sufficient for thorough evaluation.
• Shopify-Centric: Primarily designed for Shopify, which may limit use for merchants on other platforms.

Best-Fit Customer Profile

Suitable for Shopify merchants seeking a flexible and cost-effective survey solution with unlimited usage and multiple survey channels.

Sogolytics

Features

• Survey Types: Offers a wide range of survey types, including NPS, CSAT, employee engagement, and market research surveys.
• Customization: Provides advanced customization options, including custom themes, branding, and logic.
• Analytics: Features advanced analytics with real-time reporting, data visualization, and sentiment analysis.
• Integrations: Integrates with various platforms, including Salesforce, HubSpot, and Zapier.
• Multilingual Support: Supports multiple languages for global reach.

Pricing Model

Sogolytics offers tiered pricing based on response volume and features, with plans starting at approximately $25 per month. (zigpoll.com)

Pros

• Versatile Survey Options: Supports a wide range of survey types beyond post-purchase feedback.
• Advanced Analytics: Provides in-depth analytics and reporting capabilities.
• Multilingual Capabilities: Enables surveys in multiple languages, suitable for global businesses.

Cons

• Complexity: The extensive features may require a learning curve for new users.
• Pricing Structure: Tiered pricing may lead to higher costs as response volume increases.

Best-Fit Customer Profile

Ideal for businesses seeking a comprehensive survey platform with advanced analytics and multilingual support, suitable for both customer and employee feedback.

Three-Way Comparison