When evaluating NPS survey software for online stores, it's essential to consider tools that align with your specific needs. In this comparison of Hulk NPS Post Purchase Survey vs Qualaroo for online stores, we'll delve into each platform's features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. This tool enables merchants to gather insights directly from customers post-purchase, facilitating immediate feedback collection.
Features
- Survey Types: Supports NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Offers drag-and-drop editor, file upload capabilities, and pop-up surveys.
- Data Management: Provides email responses, data export options, a dashboard, and analytics.
- Form Customization: Allows for font and color adjustments, custom CSS, and custom JavaScript.
Pricing Model
Hulk NPS Post Purchase Survey offers a tiered pricing model:
- Development Plan: Free for all partner development stores, allowing testing on development stores.
- Pro Plan: Priced at $25 per month or $250 annually (with a 17% discount), this plan includes unlimited responses, white-labeled forms (no watermarks), CSV response exports, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
The app is designed for easy integration with Shopify, featuring one-click installation. Merchants can quickly embed surveys into the thank-you page, enhancing response rates. The drag-and-drop editor simplifies survey creation, and the analytics dashboard provides actionable insights.
Integrations
As a Shopify-native app, Hulk NPS Post Purchase Survey seamlessly integrates with Shopify, ensuring smooth data flow and minimal setup. However, it may have limited integrations with other platforms.
Customer Support and Documentation
Hulk NPS Post Purchase Survey offers 24/7 customer support, assisting merchants with setup, customization, and troubleshooting. The app's documentation provides guidance on installation, survey creation, and data analysis.
Best-Fit Customer Profile
This tool is ideal for Shopify merchants seeking a straightforward solution to collect post-purchase feedback and NPS scores. It's particularly suitable for businesses with moderate response volumes and those looking for a cost-effective way to gather customer insights.
Qualaroo
Qualaroo is an on-site micro-survey nudge tool that captures real-time user feedback through in-app, website intercept, and email surveys. It features AI-powered sentiment analysis to help businesses understand customer emotions and sentiments.
Features
- Survey Types: Supports NPS, CSAT, CES, and other customer satisfaction metrics.
- Customization: Offers unlimited nudges and surveys, advanced targeting, mobile nudges, and nudge placement options.
- Data Management: Provides sentiment analysis by IBM Watson, exit surveys, and advanced analytics.
- Integrations: Connects with platforms like Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, Fullstory, and Sessioncam. (qualaroo.com)
Pricing Model
Qualaroo offers several pricing tiers:
- Free Plan: Includes up to 50 responses, 500 email sends, and 10,000 pageviews, with all premium features.
- Essentials Plan: Priced at $19.99 per month (billed annually at $239.88), includes 1,000 email sends and unlimited responses.
- Business Plan: Priced at $49.99 per month (billed annually at $599.88), includes 5,000 email sends and 100,000 pageviews.
- Enterprise Plan: Starts at $149.99 per month (billed annually at $1,798.88), offering custom email sends and pageviews. (qualaroo.com)
Ease of Setup and Use
Qualaroo provides a 14-day risk-free trial, allowing users to explore all features. The platform offers a user-friendly interface for creating and managing surveys, with advanced targeting and customization options. However, some users have noted that the survey editor lacks drag-and-drop functionality for re-organizing screens. (help.qualaroo.com)
Integrations
Qualaroo integrates with a wide range of platforms, including Segment, Slack, Tableau, HubSpot, Adobe Analytics, Zapier, Salesforce, Intercom, Fullstory, and Sessioncam, providing flexibility for businesses using multiple tools. (qualaroo.com)
Customer Support and Documentation
Qualaroo offers comprehensive customer support, including phone, chat, and email options. The platform provides extensive documentation, including API and SDK guides, to assist users in setup and usage. Additionally, Qualaroo offers a 15-day money-back guarantee for users who are not satisfied with the service. (qualaroo.com)
Best-Fit Customer Profile
Qualaroo is well-suited for growing businesses and enterprises seeking advanced survey capabilities, including AI-powered sentiment analysis and extensive integration options. It's ideal for organizations that require sophisticated targeting and customization to gather in-depth customer insights.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Qualaroo |
|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback, Post-Purchase Surveys | NPS, CSAT, CES, and other |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
