Table of Contents
When evaluating attribution survey tools, it's essential to consider how they integrate with your Shopify store, their feature sets, pricing models, ease of use, and the type of customer they best serve. In this comparison of Hulk NPS Post Purchase Survey vs ReConvert, we'll delve into these aspects to help you make an informed decision.
Hulk NPS Post Purchase Survey
Features
- Survey Types: Offers post-purchase surveys, including Net Promoter Score (NPS), customer satisfaction, product feedback, and exit surveys.
- Customization: Provides a drag-and-drop editor, file upload options, pop-ups, and conditional logic for dynamic surveys.
- Data Management: Includes email responses, data export (CSV), a dashboard, and analytics.
- Integration: Seamlessly integrates with Shopify, embedding surveys directly into the thank-you page.
Pricing Model
- Development Plan: Free for all partner development stores, allowing testing on development stores.
- Pro Plan: Priced at $25 per month or $250 annually (17% savings), offering unlimited responses, white-labeled forms, exportable responses, required/optional fields, survey statistics, and conditional logic.
Pros and Cons
Pros:
- High Response Rates: Embedding surveys on the thank-you page leads to increased customer engagement.
- Ease of Setup: One-click installation on Shopify stores.
- Actionable Insights: Provides an analytics dashboard for prompt action on feedback.
Cons:
- Limited Multi-Channel Options: Primarily focuses on post-purchase surveys without broader survey distribution capabilities.
- Pricing Scalability: As order volume grows, the Pro Plan may become costly for some businesses.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution to gather post-purchase feedback directly on the thank-you page.
ReConvert
Features
- Thank-You Page Customization: Allows personalization of the thank-you page with cross-sells, pop-ups, custom videos, and surveys.
- Survey Widgets: Offers survey widgets to collect customer feedback post-purchase.
- Upsell Tools: Provides tools for post-purchase upselling to increase average order value.
- Integration: Integrates with Shopify, enhancing the post-purchase experience.
Pricing Model
- Free Trial: Offers a 14-day no-risk free trial to test all features.
- Subscription Fees: Charges are based on the higher of two factors over the last 30 days: total orders or revenue generated by ReConvert.
Pros and Cons
Pros:
- Comprehensive Post-Purchase Experience: Combines surveys with upselling tools on the thank-you page.
- Flexible Pricing: Scales with store performance, aligning costs with revenue.
- 24/7 Support: Provides round-the-clock live chat support.
Cons:
- Complex Pricing Structure: Dynamic pricing based on orders and revenue can be unpredictable.
- Feature Overload: The extensive feature set may be overwhelming for merchants seeking a simple survey tool.
Best-Fit Customer Profile
Suitable for Shopify merchants aiming to enhance the post-purchase experience with integrated surveys and upselling features, and who prefer a pricing model that scales with their store's performance.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | ReConvert |
|---|---|---|
| Survey Types | Post-purchase surveys, NPS, customer satisfaction, product feedback, exit surveys | Post-purchase surveys, upsell surveys |
| Customization | Drag-and-drop editor, file upload, pop-ups, conditional logic | Thank-you page customization with cross-sells, pop-ups, custom videos, and surveys |
| Data Management | Email responses, data export (CSV), dashboard, analytics | Full reporting and analytics |
| Integration | Seamless integration with Shopify | Integrates with Shopify, enhancing the post-purchase experience |
| Pricing Model | Free Development Plan; Pro Plan at $25/month or $250/year | 14-day free trial; subscription fees based on orders or revenue generated by ReConvert |
| Support | 24/7 live chat support | 24/7 live chat support |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward, cost-effective post-purchase survey solution | Shopify merchants aiming to enhance the post-purchase experience with integrated surveys and upselling features |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and ReConvert, consider the following scenarios:
Choose Hulk NPS Post Purchase Survey if:
- You require a simple, cost-effective tool to collect post-purchase feedback directly on the thank-you page.
- Your focus is primarily on measuring customer satisfaction and NPS without the need for upselling features.
- You prefer a straightforward pricing model without dynamic charges based on store performance.
Choose ReConvert if:
- You aim to enhance the post-purchase experience by integrating surveys with upselling tools on the thank-you page.
- You prefer a pricing model that scales with your store's performance, aligning costs with revenue generated by the app.
- You require comprehensive reporting and analytics to inform your post-purchase strategies.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
