When evaluating post-purchase survey tools for SaaS companies, it's essential to compare Hulk NPS Post Purchase Survey and Retently. Both platforms offer unique features tailored to different business needs.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It enables merchants to create custom surveys, including checkout surveys, product surveys, and exit surveys, to measure NPS and gain insights into customer experiences. (apps.shopify.com)
Features
- Survey Types: NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Drag-and-drop editor, file upload, pop-ups, and conditional logic.
- Data Management: Email responses, data export, dashboard analytics, and survey statistics.
- Integrations: Native integration with Shopify.
Pricing
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month or $250 per year (17% discount). (apps.shopify.com)
Pros
- High Response Rates: Embedding surveys on the thank-you page increases engagement.
- Ease of Use: One-click installation and straightforward setup.
- Customization: Offers various customization options to match store branding.
Cons
- Limited Multi-Channel Options: Primarily focused on post-purchase surveys within Shopify.
- Scalability: Pricing may become costly as response volume grows.
Best-Fit Customer Profile
Ideal for Shopify-based SaaS companies seeking a simple, cost-effective solution for post-purchase NPS surveys.
Retently
Retently is a customer experience management platform offering NPS, CSAT, and CES surveys with a focus on e-commerce use cases. It provides multi-channel surveys, custom domains, and integrations with various platforms. (retently.com)
Features
- Survey Types: NPS, CSAT, and CES surveys.
- Customization: Custom survey design, multi-language templates, and A/B testing.
- Data Management: Advanced reporting, AI-powered feedback classification, and trend analysis.
- Integrations: Shopify, Salesforce, HubSpot, Intercom, Zendesk, and more.
Pricing
- Ecommerce Basic: $49 per month for up to 1,000 surveys.
- Ecommerce Pro: $299 per month for up to 20,000 surveys. (retently.com)
Pros
- Comprehensive Survey Options: Supports multiple survey types beyond NPS.
- Advanced Analytics: Offers AI-powered feedback analysis and trend reporting.
- Scalability: Pricing tiers accommodate growing response volumes.
Cons
- Complexity: May require a learning curve due to extensive features.
- Pricing: Higher tiers may be expensive for smaller businesses.
Best-Fit Customer Profile
Suitable for SaaS companies seeking a robust, scalable solution with advanced analytics and multi-channel survey capabilities.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Retently |
|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback, Post-Purchase | NPS, CSAT, CES |
| Customization | Drag-and-Drop Editor, File Upload, Pop-Ups, Conditional Logic | Custom Survey Design, Multi-Language Templates, A/B Testing |
| Data Management | Email Responses, Data Export, Dashboard Analytics, Survey Statistics | Advanced Reporting, AI-Powered Feedback Classification, Trend Analysis |
| Integrations | Native Integration with Shopify | Shopify, Salesforce, HubSpot, Intercom, Zendesk, and more |
| Pricing | Free Plan, Pro Plan at $25/month or $250/year | Ecommerce Basic at $49/month, Ecommerce Pro at $299/month |
| Best-Fit Customer Profile | Shopify-Based SaaS Companies Seeking Simple Post-Purchase NPS Surveys | SaaS Companies Seeking Robust, Scalable Solutions with Advanced Analytics |
Which to Choose
For Shopify-Based SaaS Companies: If your primary goal is to collect post-purchase NPS feedback within the Shopify ecosystem, Hulk NPS Post Purchase Survey offers a straightforward and cost-effective solution.
For SaaS Companies Seeking Advanced Analytics and Multi-Channel Surveys: If you require a comprehensive platform with advanced analytics, multiple survey types, and integrations across various platforms, Retently provides a more robust solution.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
