When evaluating Hulk NPS Post Purchase Survey vs Retently for retail businesses, it's essential to consider each platform's features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Features
- Survey Types: NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Drag-and-drop editor, file upload, pop-ups, and conditional logic.
- Data Management: Email responses, data export, dashboard, and analytics.
- Survey Embedding: Seamless integration into Shopify's thank-you pages.
Pricing Model
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month or $250 per year (17% savings).
The Pro Plan includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Pros
- Easy Setup: One-click installation on Shopify stores.
- High Response Rates: Embedded surveys on thank-you pages lead to increased engagement.
- Customization: Offers a range of customization options to match store branding.
Cons
- Limited Integrations: Primarily designed for Shopify; may not integrate with other platforms.
- Basic Analytics: Advanced analytics features are limited compared to some competitors.
Best-Fit Customer Profile
Ideal for Shopify-based retail businesses seeking a straightforward, cost-effective solution for post-purchase customer feedback.
Retently
Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce and retail businesses.
Features
- Survey Types: NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Supports email, web pop-ups, and in-app surveys.
- Customization: Custom FROM domain, survey branding, and personalization.
- Analytics: Advanced reporting, trends, benchmarking, AI-powered feedback classification, and topic analytics.
- Integrations: Offers integrations with platforms like Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, and Salesforce. (retently.com)
Pricing Model
- Ecommerce Basic: $49 per month for 1,000 surveys, 10 campaigns, and 1 seat.
- Ecommerce Pro: $299 per month for 20,000 surveys, 10 campaigns, and 10 seats.
Both plans include a 14-day free trial. (retently.com)
Pros
- Multi-Channel Support: Ability to collect feedback across various channels.
- Advanced Analytics: Provides in-depth insights into customer feedback.
- Integrations: Wide range of integrations with popular platforms.
Cons
- Pricing: Higher tiers may be costly for small businesses.
- Complexity: The platform's extensive features may require a learning curve.
Best-Fit Customer Profile
Suitable for e-commerce and retail businesses seeking a comprehensive customer experience management platform with advanced analytics and multi-channel feedback capabilities.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Retently |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase | NPS, CSAT, CES |
| Customization | Drag-and-drop editor, file upload, pop-ups, conditional logic | Custom FROM domain, survey branding, personalization |
| Data Management | Email responses, data export, dashboard, analytics | Advanced reporting, trends, benchmarking, AI-powered feedback classification |
| Integrations | Primarily Shopify | Shopify, Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce |
| Pricing | Free Development Plan; Pro Plan at $25/month or $250/year | Ecommerce Basic at $49/month; Ecommerce Pro at $299/month |
| Best-Fit Customer Profile | Shopify-based retail businesses seeking a straightforward, cost-effective solution for post-purchase feedback | E-commerce and retail businesses seeking a comprehensive customer experience management platform |
Which to Choose
For Shopify-Based Retailers: If your business operates exclusively on Shopify and requires a simple, cost-effective solution for post-purchase feedback, Hulk NPS Post Purchase Survey is a suitable choice.
For E-Commerce and Retail Businesses Seeking Advanced Features: If your business requires multi-channel feedback collection, advanced analytics, and integrations with various platforms, Retently offers a more comprehensive solution.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look.
