When evaluating attribution survey tools for Shopify Plus merchants, three platforms often come up: Hulk NPS Post Purchase Survey, Retently, and UserLoop. Each offers unique features tailored to different business needs. This comparison delves into their core functionalities, pricing models, ease of use, integrations, customer support, and ideal user profiles to help you make an informed decision.

Hulk NPS Post Purchase Survey

Core Features and Functionality

Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback directly on the order confirmation page. It enables merchants to create custom surveys, including checkout, product, and exit surveys, to measure Net Promoter Score (NPS) and gain insights into customer experiences. The app boasts high response rates due to its strategic placement post-purchase. Features include one-click installation, white-labeled forms, exportable responses, required/optional fields, survey statistics, and conditional logic for dynamic surveys. (hulkapps.com)

Pricing Model

Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month. The Pro Plan includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)

Ease of Setup and Use

The app is known for its one-click installation, allowing merchants to embed surveys seamlessly into the thank-you page without additional styling. Its user-friendly interface facilitates quick survey creation and deployment.

Integrations

As a Shopify-native app, Hulk NPS Post Purchase Survey integrates directly with Shopify, ensuring smooth data synchronization and minimal setup complexity.

Customer Support and Documentation

Support is accessible through the Shopify App Store, with resources available to assist merchants in utilizing the app effectively.

Best-Fit Customer Profile

This tool is ideal for Shopify Plus merchants seeking a straightforward, cost-effective solution to gather post-purchase feedback and measure NPS without extensive customization needs.

Retently

Core Features and Functionality

Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses. It supports multi-channel surveys, custom FROM domains, email and Slack alerts, free data migration, and custom survey design. Advanced features include AI-powered feedback classification, topic analytics, and trend analysis. (retently.com)

Pricing Model

Retently provides tiered pricing:

• Ecommerce Basic: $49 per month for up to 1,000 surveys, 10 campaigns, and 1 user seat.

• Ecommerce Pro: $299 per month for up to 20,000 surveys, 10 campaigns, and 10 user seats.

• Enterprise: Starting at $599 per month, offering custom integrations and dedicated support. (retently.com)

Ease of Setup and Use

Retently offers a 14-day free trial, allowing merchants to explore its features. The platform is designed for ease of use, with a focus on automating workflows and providing actionable insights.

Integrations

Retently integrates with various platforms, including Shopify, Salesforce, and HubSpot, facilitating seamless data flow across systems. (retently.com)

Customer Support and Documentation

Support is available via email, live chat, and Zoom, with dedicated account managers for higher-tier plans. Comprehensive documentation and resources are provided to assist users. (retently.com)

Best-Fit Customer Profile

Retently is suited for e-commerce and B2B businesses requiring multi-channel survey capabilities, advanced analytics, and integrations with existing platforms to enhance customer experience management.

UserLoop

Core Features and Functionality

UserLoop is an AI-powered post-purchase survey and automated insights app for Shopify. It enables merchants to collect customer feedback through customizable surveys, analyze responses using AI-driven insights, and make data-driven decisions to improve products and services. Features include survey customization, automated insights, and integration with Shopify for seamless data synchronization.

Pricing Model

Specific pricing details for UserLoop are not publicly available. Prospective users are encouraged to contact UserLoop directly for current pricing information.

Ease of Setup and Use

UserLoop is designed for easy integration with Shopify, allowing merchants to set up and deploy surveys with minimal effort. The AI-driven insights aim to simplify data analysis and decision-making processes.

Integrations

UserLoop integrates directly with Shopify, ensuring smooth data flow and minimal setup complexity.

Customer Support and Documentation

Support and documentation details for UserLoop are not specified in the available sources. Merchants should reach out to UserLoop directly for information on support channels and resources.

Best-Fit Customer Profile

UserLoop is ideal for Shopify Plus merchants seeking an AI-driven solution to collect and analyze post-purchase feedback, aiming to leverage insights for product and service improvements.

Three-Way Comparison

Worth a Look: Zigpoll

If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.