When evaluating NPS survey software, it's essential to consider tools that align with your business needs. In this comparison of Hulk NPS Post Purchase Survey vs SatisMeter vs Retently, we'll examine each platform's features, pricing, ease of use, integrations, customer support, and best-fit customer profile to help you make an informed decision.
Hulk NPS Post Purchase Survey
Features
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys embedded on the order confirmation page. It offers customizable survey forms, including NPS, product, and exit surveys, with features like conditional logic, white-labeled forms, and CSV export of responses. (hulkapps.com)
Pricing
Hulk NPS offers a free plan for development stores and a Pro Plan at $25 per month, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Setup and Use
The app provides one-click installation and integrates seamlessly into the Shopify order confirmation page, making it user-friendly for Shopify merchants. (hulkapps.com)
Integrations
Hulk NPS Post Purchase Survey is specifically designed for Shopify, offering deep integration with the platform. It does not support integrations with other platforms.
Customer Support and Documentation
The app has a 4.8 out of 5 rating based on 68 reviews, indicating high customer satisfaction. Users praise its ease of use and efficiency. (apps.shopify.com)
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward solution to collect post-purchase feedback and measure NPS without the need for complex integrations.
SatisMeter
Features
SatisMeter is an in-product survey tool that supports NPS and CSAT surveys with event-based triggers. It offers multiple channels, including web, in-app, email, iOS, and Android, along with features like survey throttling, sampling, integrations with Productboard and Segment, premium support, targeting by user attributes, automated recurring surveys, customizable design, and multilingual support. (getpulsesignal.com)
Pricing
SatisMeter offers a free plan with up to 25 responses per month and paid plans starting at $199 per month, which include all features with higher response limits. (getpulsesignal.com)
Ease of Setup and Use
SatisMeter provides a user-friendly interface with easy setup for in-product surveys across multiple channels, making it suitable for businesses with diverse customer touchpoints.
Integrations
SatisMeter integrates with platforms like Productboard and Segment, allowing for seamless data flow and analysis.
Customer Support and Documentation
SatisMeter offers premium support and comprehensive documentation to assist users in maximizing the platform's capabilities.
Best-Fit Customer Profile
Suitable for businesses seeking a versatile survey tool that can deploy in-product surveys across various channels and integrate with product management tools.
Retently
Features
Retently is a survey platform that supports NPS, CSAT, and CES surveys with e-commerce use cases. It offers features like customizable survey templates, automated survey triggers, real-time reporting, and integrations with platforms like Shopify, WooCommerce, and Zapier.
Pricing
Retently offers tiered pricing based on response volume, with plans starting at approximately $49 per month for up to 500 responses. Higher tiers are available for larger response volumes.
Ease of Setup and Use
Retently provides an intuitive setup process with easy-to-use survey creation tools, making it accessible for users without technical expertise.
Integrations
Retently integrates with e-commerce platforms like Shopify and WooCommerce, as well as automation tools like Zapier, enabling seamless workflows.
Customer Support and Documentation
Retently offers customer support and detailed documentation to help users effectively implement and utilize the platform.
Best-Fit Customer Profile
Ideal for e-commerce businesses looking for a survey platform that supports multiple survey types and integrates with their existing e-commerce and automation tools.
Three-Way Comparison
| Feature | Hulk NPS Post Purchase Survey | SatisMeter | Retently |
|---|---|---|---|
| Core Features | Post-purchase NPS surveys, customizable forms, conditional logic, white-labeled forms, CSV export | In-product NPS and CSAT surveys, multiple channels, survey throttling, integrations, premium support | NPS, CSAT, and CES surveys, customizable templates, automated triggers, real-time reporting |
| Pricing Model | Free plan for development stores; Pro Plan at $25/month | Free plan with up to 25 responses/month; paid plans starting at $199/month | Tiered pricing based on response volume, starting at approximately $49/month for up to 500 responses |
| Ease of Setup and Use | One-click installation, seamless Shopify integration | User-friendly interface, easy setup across multiple channels | Intuitive setup, accessible survey creation tools |
| Integrations | Shopify | Productboard, Segment | Shopify, WooCommerce, Zapier |
| Customer Support and Documentation | High customer satisfaction, 4.8 out of 5 rating based on 68 reviews | Premium support, comprehensive documentation | Customer support, detailed documentation |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward post-purchase feedback solution | Businesses needing versatile in-product surveys across various channels | E-commerce businesses requiring multiple survey types with existing platform integrations |
Situational Recommendations
For Shopify Merchants Focused on Post-Purchase Feedback: Hulk NPS Post Purchase Survey is a cost-effective and straightforward solution tailored for Shopify users seeking to collect post-purchase NPS data.
For Businesses Requiring Versatile In-Product Surveys Across Multiple Channels: SatisMeter offers a comprehensive suite for deploying in-product surveys across various channels, making it suitable for businesses with diverse customer touchpoints.
**For E-Commerce Businesses Needing Multiple
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
