When evaluating survey tools for small e-commerce businesses, it's essential to understand the specific needs of your store. Hulk NPS Post Purchase Survey and Simplesat are two platforms that cater to different aspects of customer feedback collection. Hulk NPS Post Purchase Survey is tailored for Shopify merchants seeking to gather post-purchase Net Promoter Score (NPS) data directly on thank-you pages. Simplesat, on the other hand, focuses on providing one-click Customer Satisfaction (CSAT), Customer Effort Score (CES), and NPS surveys for managed service providers and service teams.
Core Features and Functionality
Hulk NPS Post Purchase Survey specializes in embedding NPS surveys on Shopify thank-you pages, allowing merchants to collect immediate feedback from customers after a purchase. The app offers customizable survey forms, including multiple-choice and free-text responses, and integrates seamlessly into the checkout process. Features include conditional logic, white-labeled forms, and survey statistics. However, it primarily focuses on post-purchase feedback and may lack support for other survey types like CSAT or CES.
Simplesat provides one-click surveys for CSAT, CES, and NPS, designed to be easily deployed via email, chat, or ticketing systems. It offers real-time reporting and integrates with platforms like Zendesk, Freshdesk, Intercom, and Shopify. While it excels in customer service feedback, its focus is on service teams rather than e-commerce post-purchase insights.
Pricing and Value
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month or $250 per year, providing unlimited responses and additional features. This pricing structure is suitable for small to mid-sized e-commerce businesses looking for a cost-effective solution. (hulkapps.com)
Simplesat's pricing starts at $29 per month for 250 responses, with scalable plans available. This model may be more suitable for service teams with higher response volumes but could be less cost-effective for small e-commerce businesses. (zigpoll.com)
Ease of Setup and Use
Hulk NPS Post Purchase Survey offers a one-click installation for Shopify stores, embedding surveys directly into the thank-you page to boost response rates. The setup is straightforward, requiring minimal configuration. (hulkapps.com)
Simplesat provides easy deployment of surveys via email, chat, or ticketing systems, with minimal customization required. However, its focus on service teams may not align with the specific needs of e-commerce businesses. (zigpoll.com)
Integrations
Hulk NPS Post Purchase Survey integrates seamlessly with Shopify, enhancing the post-purchase experience for e-commerce customers. (hulkapps.com)
Simplesat integrates with platforms like Zendesk, Freshdesk, Intercom, and Shopify, facilitating seamless data exchange and workflow automation. (zigpoll.com)
Customer Support and Documentation
Hulk NPS Post Purchase Survey offers support via the Shopify App Store, with resources including a FAQ, tutorial, and app documentation. (hulkapps.com)
Simplesat provides responsive support and good documentation, with a focus on customer delight. (zigpoll.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for small to mid-sized e-commerce businesses using Shopify, aiming to gather post-purchase feedback directly on thank-you pages. (hulkapps.com)
Simplesat is best suited for service teams seeking to collect CSAT, CES, and NPS feedback through one-click surveys via email, chat, or ticketing systems. (zigpoll.com)
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | Simplesat |
|---|---|---|
| Core Functionality | Post-purchase NPS surveys on Shopify thank-you pages | One-click CSAT, CES, and NPS surveys for service teams |
| Pricing | Free plan for development stores; Pro Plan at $25/month or $250/year | Starts at $29/month for 250 responses; scalable plans available |
| Ease of Setup and Use | One-click installation; minimal configuration required | Easy deployment via email, chat, or ticketing systems; minimal customization |
| Integrations | Seamless integration with Shopify | Integrates with Zendesk, Freshdesk, Intercom, and Shopify |
| Customer Support and Docs | Support via Shopify App Store; FAQ, tutorial, and app documentation available | Responsive support; good documentation; focus on customer delight |
| Best-Fit Customer Profile | Small to mid-sized e-commerce businesses using Shopify, seeking post-purchase feedback | Service teams seeking to collect CSAT, CES, and NPS feedback through one-click surveys |
Which to Choose
For small e-commerce businesses using Shopify and seeking to gather post-purchase feedback directly on thank-you pages, Hulk NPS Post Purchase Survey is a suitable choice. Its seamless integration with Shopify and straightforward setup make it ideal for this use case.
If your focus is on collecting CSAT, CES, and NPS feedback through one-click surveys for service teams, Simplesat may be more appropriate. However, its pricing and focus on service teams may not align with the needs of small e-commerce businesses.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a comprehensive solution for gathering customer feedback within the Shopify ecosystem.
