When evaluating attribution survey tools for online stores, it's essential to consider how each tool aligns with your specific needs. Below is a detailed comparison of Hulk NPS Post Purchase Survey and Simplesat, focusing on their features, pricing models, ease of use, integrations, customer support, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Overview
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages. It aims to help online stores gather customer insights immediately after a purchase, facilitating timely feedback collection.
Features
- NPS Surveys: Collects NPS scores to gauge customer loyalty.
- Post-Purchase Surveys: Captures feedback immediately after purchase completion.
- Shopify Integration: Seamlessly integrates with Shopify stores.
Pricing Model
Specific pricing details for Hulk NPS Post Purchase Survey are not publicly available. It's advisable to contact the vendor directly for current pricing information.
Ease of Setup and Use
The app is designed for easy installation within Shopify, allowing merchants to set up surveys without extensive technical knowledge.
Integrations
- Shopify: Direct integration with Shopify stores.
Customer Support and Documentation
Support details are not specified. Prospective users should reach out to the vendor for information on support channels and available documentation.
Best-Fit Customer Profile
Ideal for Shopify-based online stores seeking to collect immediate post-purchase feedback to enhance customer experience and loyalty.
Simplesat
Overview
Simplesat is a cloud-based customer satisfaction survey solution tailored for managed service providers (MSPs) and service teams. It enables users to set up one-click satisfaction surveys, including CSAT, CES, and NPS, and distribute them via email or helpdesk systems.
Features
- CSAT and CES Surveys: Collects Customer Satisfaction and Customer Effort Scores.
- NPS Surveys: Gathers Net Promoter Scores.
- Multi-Channel Distribution: Distributes surveys via email, helpdesks, and other channels.
- Integrations: Supports over 50 integrations, including ConnectWise, Autotask, and Zendesk.
- Customization: Offers advanced survey customization and custom CSS.
Pricing Model
Simplesat offers four tiered plans:
- Standard: $119 per month (5 users, 1,000 monthly responses, unlimited surveys, 50+ integrations).
- Pro: $249 per month (15 users, 3,000 monthly responses, multi-brand support, custom CSS).
- Elite: $499 per month (30 users, 7,000 monthly responses, enterprise SSO, custom email templates).
- Enterprise: Custom pricing (directory sync, design and code support, dedicated customer success manager).
Annual billing options are available for discounted rates. (g2.com)
Ease of Setup and Use
Simplesat is designed for ease of use, with a user-friendly interface that allows for quick survey setup and distribution.
Integrations
- Helpdesk Systems: Integrates with platforms like Zendesk and ConnectWise.
- Email Platforms: Supports email distribution for surveys.
Customer Support and Documentation
Offers comprehensive support, including a help center, email support, and dedicated customer success managers for enterprise clients. (help.simplesat.io)
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking to collect customer feedback through various channels to improve service quality and customer satisfaction.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Simplesat |
|---|---|---|
| Survey Types | NPS, Post-Purchase Surveys | CSAT, CES, NPS |
| Integration | Shopify | Over 50 integrations, including Zendesk, ConnectWise, Autotask |
| Pricing | Contact vendor for pricing details | Standard: $119/month; Pro: $249/month; Elite: $499/month; Enterprise: Custom pricing |
| Ease of Use | Easy installation within Shopify | User-friendly interface for quick survey setup and distribution |
| Customer Support | Not specified | Help center, email support, dedicated customer success managers for enterprise clients |
| Ideal Customer Profile | Shopify-based online stores seeking immediate post-purchase feedback | MSPs and service teams aiming to collect customer feedback through various channels |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Simplesat, consider the following:
For Shopify-Based Online Stores: If your primary goal is to collect immediate post-purchase feedback directly on your Shopify store's thank-you pages, Hulk NPS Post Purchase Survey is tailored for this purpose.
For MSPs and Service Teams: If you're looking to gather customer feedback through various channels, including email and helpdesk systems, and require a range of survey types (CSAT, CES, NPS), Simplesat offers a comprehensive solution with extensive integrations.
Evaluate your specific needs, existing platforms, and the type of feedback you wish to collect to determine the best fit for your organization.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
