When evaluating post-purchase survey tools for retail businesses, it's essential to consider Hulk NPS Post Purchase Survey vs Simplesat. Both offer unique features tailored to different business needs.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys embedded on the thank-you page.
Features
- Survey Types: Customizable post-purchase surveys, including NPS, checkout, product, and exit surveys.
- Analytics: Dashboard for real-time insights into customer feedback.
- Customization: Conditional logic for dynamic survey questions.
- Integration: Seamless integration with Shopify stores.
Pricing
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Pros
- High Response Rates: Embedded surveys on the thank-you page lead to increased customer participation.
- Ease of Use: One-click installation and straightforward setup.
- Actionable Insights: Immediate access to customer feedback for prompt decision-making.
Cons
- Limited to Shopify: Primarily designed for Shopify users; may not be suitable for businesses on other platforms.
- Basic Survey Types: Focuses mainly on NPS surveys; lacks variety in survey formats.
Best For
Shopify-based retail businesses seeking a simple, cost-effective solution for collecting post-purchase customer feedback.
Simplesat
Simplesat is a customer satisfaction survey tool offering CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Features
- Survey Types: CSAT, CES, and NPS surveys.
- Customization: Customizable survey templates and branding.
- Integrations: Over 50 integrations with platforms like Zendesk, Freshdesk, and Slack.
- Analytics: Real-time reporting and analytics dashboard.
Pricing
- Standard Plan: $119 per month, includes 5 users, 1,000 monthly responses, unlimited surveys, and 50+ integrations.
- Pro Plan: $249 per month, includes 15 users, 3,000 monthly responses, multi-brand support, and custom CSS.
- Elite Plan: $499 per month, includes 30 users, 7,000 monthly responses, enterprise SSO, and custom email templates.
- Enterprise Plan: Custom pricing, includes directory sync, design and code support, and dedicated customer success manager. (g2.com)
Pros
- Comprehensive Survey Options: Offers multiple survey types suitable for various customer feedback needs.
- Extensive Integrations: Connects with a wide range of platforms, enhancing workflow efficiency.
- Scalable Plans: Pricing tiers cater to different business sizes and requirements.
Cons
- Pricing: Higher cost may be prohibitive for small businesses or startups.
- Complexity: Multiple features and integrations may require a learning curve.
Best For
MSPs and service teams needing a versatile and scalable customer satisfaction survey tool with extensive integrations.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Simplesat |
|---|---|---|
| Survey Types | NPS, checkout, product, and exit surveys | CSAT, CES, and NPS surveys |
| Customization | Conditional logic for dynamic questions | Customizable templates and branding |
| Integrations | Seamless integration with Shopify | Over 50 integrations with platforms like Zendesk, Freshdesk, and Slack |
| Pricing | Free Development Plan; Pro Plan at $25/month | Standard Plan at $119/month; Pro Plan at $249/month; Elite Plan at $499/month; Enterprise Plan with custom pricing |
| Ease of Use | One-click installation; straightforward setup | Multiple features and integrations may require a learning curve |
| Best Fit | Shopify-based retail businesses seeking a simple, cost-effective solution for post-purchase feedback | MSPs and service teams needing a versatile and scalable customer satisfaction survey tool with extensive integrations |
Which to Choose
For Shopify Retailers: If you're operating a Shopify store and need a straightforward, cost-effective tool to collect post-purchase feedback, Hulk NPS Post Purchase Survey is a suitable choice.
For MSPs and Service Teams: If you're part of an MSP or service team requiring a versatile survey tool with multiple survey types and extensive integrations, Simplesat may be more appropriate.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
