When evaluating post-purchase survey tools for online stores, it's essential to consider how each platform aligns with your specific business needs. Hulk NPS Post Purchase Survey and Sogolytics offer distinct features tailored to different user requirements.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. This tool is specifically tailored for Shopify merchants seeking to gather post-purchase insights seamlessly integrated into their existing workflows.
Features
- Survey Types: Offers NPS surveys, customer satisfaction surveys, product feedback, and post-purchase surveys.
- Customization: Provides drag-and-drop editor, file upload options, pop-ups, and customizable fonts and colors.
- Data Management: Includes email responses, data export, dashboard analytics, and survey statistics.
- Conditional Logic: Enables dynamic surveys based on user responses.
Pricing
Hulk NPS Post Purchase Survey offers a tiered pricing model:
- Development Plan: Free for all partner development stores, allowing testing on development stores.
- Pro Plan: Priced at $25 per month or $250 annually (with a 17% discount), offering unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic.
Pros
- Seamless Shopify Integration: Designed specifically for Shopify, ensuring smooth integration and ease of use.
- High Response Rates: Embedding surveys on the thank-you page typically results in higher response rates.
- Actionable Insights: Provides an analytics dashboard for prompt action on feedback.
Cons
- Limited Multi-Channel Options: Primarily focused on Shopify, lacking broader platform integrations.
- Scalability Concerns: Pricing can become costly as order volume and survey scope increase.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, integrated solution for post-purchase feedback without the need for extensive customization or multi-channel support.
Sogolytics
Sogolytics is a comprehensive survey design and Voice of the Customer (VoC) analytics platform that offers multilingual capabilities, catering to a wide range of survey needs beyond post-purchase feedback.
Features
- Survey Design: Provides a variety of question types, including essential and grid questions, with AI-based survey creation.
- Multilingual Support: Enables surveys in multiple languages, expanding reach to diverse audiences.
- Data Management: Offers real-time reports, participation tracking dashboards, and contact lists.
- Advanced Analytics: Includes customer profiling, journey mapping, complaint/feedback management, activity logs, and VoC analytics.
Pricing
Sogolytics offers several plans:
- Free Pro: Free for life, includes unlimited surveys, 15 questions per survey, and up to 50 responses per survey (200 annually).
- Pro: Priced at $66 per month, includes all Free Pro features with higher limits.
- Pro Max: Priced at $99 per month, includes all Pro features with even higher limits.
- Enterprise: Custom pricing for advanced features and support.
Pros
- Feature-Rich Platform: Offers a wide array of features suitable for various survey needs.
- Multilingual Capabilities: Supports surveys in multiple languages, ideal for global reach.
- Advanced Analytics: Provides in-depth analytics for comprehensive insights.
Cons
- Complexity: The extensive feature set may be overwhelming for users seeking a simple solution.
- Pricing Structure: Higher-tier plans can be expensive, especially for small businesses.
Best-Fit Customer Profile
Suitable for organizations requiring a versatile survey platform with advanced analytics and multilingual support, capable of handling complex survey projects across various channels.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Sogolytics |
|---|---|---|
| Survey Types | NPS, Customer Satisfaction, Product Feedback, Post-Purchase Surveys | Various question types, including essential and grid questions |
| Customization | Drag-and-drop editor, file upload, pop-ups, customizable fonts and colors | AI-based survey creation, multilingual support |
| Data Management | Email responses, data export, dashboard analytics, survey statistics | Real-time reports, participation tracking dashboards, contact lists |
| Conditional Logic | Yes | Yes |
| Pricing | Free Development Plan; Pro Plan at $25/month or $250/year | Free Pro Plan; Pro at $66/month; Pro Max at $99/month; Enterprise with custom pricing |
| Integrations | Shopify | Various platforms; specific integrations not detailed |
| Customer Support | Email support | 24/7 email support |
| Best-Fit Customer Profile | Shopify merchants seeking integrated post-purchase feedback solutions | Organizations needing versatile survey tools with advanced analytics and multilingual support |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Sogolytics, consider the following:
For Shopify Merchants Focused on Post-Purchase Feedback: If your primary goal is to collect post-purchase insights directly within the Shopify ecosystem, Hulk NPS Post Purchase Survey offers a straightforward, integrated solution.
For Organizations Requiring Versatile Survey Capabilities: If you need a comprehensive survey platform with advanced analytics and multilingual support for various survey types, Sogolytics provides a robust set of features suitable for
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
