When evaluating survey tools for SaaS companies using Shopify, two notable options are Hulk NPS Post Purchase Survey and SurveySparrow. Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. SurveySparrow, on the other hand, is an omnichannel conversational survey and customer experience platform that offers a wide range of survey types and distribution channels.
Core Features and Functionality
Hulk NPS Post Purchase Survey focuses on post-purchase feedback collection, allowing merchants to create customizable surveys that integrate seamlessly into the Shopify checkout process. Features include multiple-choice and free-text responses, data export capabilities, and a responsive support team. However, it may lack advanced customization options and multi-channel survey capabilities. (apps.shopify.com)
SurveySparrow provides a broader suite of features, including conversational surveys, NPS surveys, 360-degree assessments, reputation management, and case management. It supports multiple question formats, automation for survey deployment, and feedback collection across various channels such as email, web, and mobile devices. While it offers extensive functionality, some users have reported limitations in advanced customization and complex survey logic setup. (gartner.com)
Pricing and Value
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month, which includes unlimited responses, white-labeled forms, and data export options. This pricing is straightforward and suitable for businesses with moderate survey needs. (apps.shopify.com)
SurveySparrow's pricing is tiered, with a free plan offering 50 responses per month, and paid plans starting at approximately $19 per month for 2,500 annual responses. Higher tiers, such as the Business Plan at around $79 per month, provide additional features like branding and advanced logic. However, some users have found the pricing structure to be complex and the costs for advanced features to be high. (formepic.com)
Ease of Setup and Use
Hulk NPS Post Purchase Survey is praised for its simple setup and integration with Shopify, allowing merchants to implement surveys quickly without significant technical expertise. (apps.shopify.com)
SurveySparrow is recognized for its user-friendly interface and drag-and-drop survey builder, enabling users to create surveys without technical knowledge. However, some users have reported challenges with rearranging text fields and setting up advanced survey logic. (joinsecret.com)
Integrations
Hulk NPS Post Purchase Survey is specifically designed for Shopify, ensuring seamless integration within the Shopify ecosystem. (apps.shopify.com)
SurveySparrow offers integrations with various platforms, including email, web, and mobile channels, but may not provide native integration with Shopify. This could require additional configuration or third-party tools to achieve full integration. (gartner.com)
Customer Support and Documentation
Hulk NPS Post Purchase Survey has received positive feedback for its responsive customer support, assisting users with setup and troubleshooting. (apps.shopify.com)
SurveySparrow's customer support is generally well-regarded, though some users have reported slow response times and issues with billing clarity. (trustpilot.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for Shopify merchants seeking a straightforward solution to collect post-purchase feedback without the need for extensive customization or multi-channel distribution.
SurveySparrow is better suited for organizations requiring a comprehensive survey platform with advanced features, multiple survey types, and cross-channel distribution, and that are willing to invest in a more complex setup and higher pricing tiers.
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | SurveySparrow |
|---|---|---|
| Core Features | Post-purchase NPS surveys, customizable forms, data export, responsive support | Conversational surveys, NPS surveys, 360-degree assessments, reputation management, case management |
| Pricing | Free plan for development stores; Pro Plan at $25/month | Free plan (50 responses/month); paid plans start at ~$19/month for 2,500 annual responses |
| Ease of Setup and Use | Simple setup and integration with Shopify | User-friendly interface; some challenges with advanced survey logic setup |
| Integrations | Native integration with Shopify | Integrations with various platforms; may require additional configuration for Shopify |
| Customer Support and Documentation | Responsive support; praised for effective assistance | Generally well-regarded; some reports of slow response times and billing issues |
| Best-Fit Customer Profile | Shopify merchants seeking straightforward post-purchase feedback solutions | Organizations needing comprehensive survey platforms with advanced features and cross-channel distribution |
Which to Choose
For SaaS companies using Shopify that require a simple, cost-effective solution for collecting post-purchase feedback, Hulk NPS Post Purchase Survey is a suitable choice. Its seamless integration with Shopify and straightforward setup make it ideal for businesses focused on enhancing customer satisfaction through immediate post-purchase insights.
Conversely, if your organization demands a more versatile survey platform capable of handling various survey types, advanced customization, and multi-channel distribution, SurveySparrow may be more appropriate. Be prepared for a steeper learning curve and higher costs associated with its extensive feature set.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing additional flexibility in gathering customer feedback.
