When evaluating survey tools for SaaS companies using Shopify, it's essential to compare Hulk NPS Post Purchase Survey and SurveySparrow. Hulk NPS Post Purchase Survey is a Shopify app designed for capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. SurveySparrow is an omnichannel conversational survey and customer experience platform that offers a wide range of survey types and analytics.
Hulk NPS Post Purchase Survey
Features
- Survey Types: NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Offers drag-and-drop editor, file uploads, pop-ups, and custom CSS/JavaScript.
- Data Management: Provides email responses, data export, dashboard analytics, and survey statistics.
- Integrations: Seamlessly integrates with Shopify, embedding directly into thank-you pages.
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month or $250 per year, which includes unlimited responses, white-labeled forms, exportable responses, and survey statistics. (apps.shopify.com)
Pros
- Shopify Integration: Native integration with Shopify ensures smooth setup and operation.
- Simplicity: User-friendly interface suitable for straightforward post-purchase surveys.
Cons
- Limited Survey Types: Primarily focused on post-purchase NPS surveys, lacking variety in survey types.
- Customization Constraints: Advanced customization options may be limited compared to other platforms.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking a straightforward, cost-effective solution for post-purchase NPS surveys without the need for extensive customization or additional survey types.
SurveySparrow
Features
- Survey Types: Offers NPS, CSAT, CES, 360 assessments, and offline surveys.
- Customization: Provides unlimited questions per survey, custom branding, advanced question types, workflows, webhooks, and multilingual support.
- Data Management: Includes analytics, reporting, and integrations with platforms like HubSpot and Zendesk.
- Integrations: Supports over 25 integrations, including HubSpot, Zendesk, and PowerBI.
Pricing Model
SurveySparrow offers a free plan with limited features. Paid plans start at $19 per month for the Basic plan, which includes 2,500 responses and 1 user. The Business plan is priced at $99 per month, offering 36,000 responses and 3 users. (surveysparrow.com)
Pros
- Versatility: Supports a wide range of survey types and advanced features.
- Customization: Extensive customization options for branding and survey design.
- Integrations: Broad integration capabilities with various platforms.
Cons
- Complexity: The extensive feature set may require a learning curve for new users.
- Pricing: Higher-tier plans may be cost-prohibitive for smaller businesses.
Best-Fit Customer Profile
Suitable for SaaS companies needing a comprehensive survey platform with advanced features, customization, and integration capabilities.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | SurveySparrow |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase surveys | NPS, CSAT, CES, 360 assessments, offline surveys |
| Customization | Drag-and-drop editor, file uploads, pop-ups, custom CSS/JavaScript | Unlimited questions per survey, custom branding, advanced question types, workflows, webhooks, multilingual support |
| Data Management | Email responses, data export, dashboard analytics, survey statistics | Analytics, reporting, integrations with platforms like HubSpot and Zendesk |
| Integrations | Seamless integration with Shopify | Supports over 25 integrations, including HubSpot, Zendesk, and PowerBI |
| Pricing Model | Free plan for development stores; Pro Plan at $25/month or $250/year | Free plan with limited features; paid plans start at $19/month for Basic, $99/month for Business |
| Ease of Setup and Use | User-friendly interface with native Shopify integration | User-friendly interface with a learning curve due to extensive features |
| Best-Fit Customer Profile | Shopify merchants seeking a straightforward, cost-effective solution for post-purchase NPS surveys | SaaS companies needing a comprehensive survey platform with advanced features and integrations |
Which to Choose
Hulk NPS Post Purchase Survey: Choose this if you are a Shopify merchant looking for a simple, cost-effective solution to gather post-purchase NPS feedback directly on thank-you pages.
SurveySparrow: Opt for this if you are a SaaS company requiring a versatile survey platform with a wide range of survey types, advanced customization, and integration capabilities to gather comprehensive customer insights.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
