Retail businesses often seek post-purchase survey tools to gather customer feedback and enhance satisfaction. Hulk NPS Post Purchase Survey, SurveySparrow, and Delighted are three such tools commonly compared for this purpose.
Hulk NPS Post Purchase Survey
Features
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month or $250 per year, which includes unlimited responses, white-labeled forms, and survey statistics. (apps.shopify.com)
Pros
- Easy integration with Shopify thank-you pages.
- Straightforward setup process.
- Provides basic NPS data collection.
Cons
- Limited customization options.
- Lacks multi-channel survey capabilities.
- Pricing increases with higher response volumes.
Best-Fit Customer Profile
Suitable for small to medium-sized Shopify stores seeking a simple, cost-effective solution for post-purchase NPS surveys.
SurveySparrow
Features
SurveySparrow is an omnichannel experience management platform offering conversational surveys, including NPS, CSAT, and CES surveys, across various channels. (surveysparrow.com)
Pricing Model
SurveySparrow provides a free plan with limited features and paid plans starting at $19 per month for 2,500 responses, with higher tiers offering more responses and additional features. (surveysparrow.com)
Pros
- Supports multiple survey types and channels.
- Offers a free plan for basic use.
- Scalable pricing based on response volume.
Cons
- Advanced features may require higher-tier plans.
- Some users find the interface complex.
Best-Fit Customer Profile
Ideal for businesses needing versatile survey tools with multi-channel support and scalability.
Delighted
Features
Delighted is a simple survey tool for collecting NPS, CSAT, and CES feedback via email and SMS, focusing on ease of use and quick deployment.
Pricing Model
Delighted offers a free plan for up to 100 responses per month, with paid plans starting at $199 per month for 100,000 responses, including additional features like custom branding and advanced analytics.
Pros
- User-friendly interface.
- Quick setup process.
- Supports multiple survey types.
Cons
- Higher pricing for larger response volumes.
- Limited customization options compared to competitors.
Best-Fit Customer Profile
Suitable for businesses seeking a straightforward survey tool with a focus on email and SMS channels.
Three-Way Comparison
| Feature | Hulk NPS Post Purchase Survey | SurveySparrow | Delighted |
|---|---|---|---|
| Survey Types | NPS | NPS, CSAT, CES | NPS, CSAT, CES |
| Channels Supported | Shopify thank-you pages | Multiple | Email, SMS |
| Free Plan | Yes | Yes | Yes |
| Starting Paid Plan | $25/month | $19/month | $199/month |
| Response Volume in Starting Plan | Unlimited | 2,500 | 100 |
| Integrations | Shopify | Multiple | Multiple |
| Customization Options | Limited | Advanced | Limited |
| Pricing Scalability | Increases with volume | Scalable | Increases with volume |
Situational Recommendations
For Small Shopify Stores: Hulk NPS Post Purchase Survey offers a straightforward, cost-effective solution for basic NPS surveys.
For Businesses Requiring Versatility: SurveySparrow provides a wide range of survey types and channels, suitable for businesses needing flexibility and scalability.
For Quick Deployment Needs: Delighted offers a user-friendly interface with rapid setup, ideal for businesses seeking a simple survey tool for email and SMS channels.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
