When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. In this comparison of Hulk NPS Post Purchase Survey vs SurveySparrow vs Retently, we'll delve into the features, pricing, ease of use, integrations, customer support, and ideal user profiles for each.
Hulk NPS Post Purchase Survey
Features
Hulk NPS Post Purchase Survey is designed to capture customer feedback immediately after a purchase, typically on the thank-you page. It focuses on Net Promoter Score (NPS) surveys, allowing you to gauge customer satisfaction and loyalty. The app is tailored for Shopify, ensuring seamless integration with your store's checkout process.
Pricing Model
Specific pricing details for Hulk NPS Post Purchase Survey are not publicly available. It's advisable to contact the vendor directly for the most accurate and up-to-date pricing information.
Ease of Setup and Use
The app is designed for straightforward installation within Shopify, typically requiring minimal technical expertise. Its user-friendly interface allows for easy customization of survey questions and appearance to match your store's branding.
Integrations
As a Shopify-native app, Hulk NPS Post Purchase Survey integrates seamlessly with your Shopify store, ensuring smooth data flow and minimal setup. However, it may have limited integrations with other platforms or third-party tools.
Customer Support and Documentation
Support options and documentation specifics are not detailed in the available information. It's recommended to reach out to the vendor directly to understand the support channels and resources they offer.
Best-Fit Customer Profile
This tool is ideal for Shopify store owners seeking a simple, integrated solution to collect post-purchase feedback without the need for extensive customization or additional features.
SurveySparrow
Features
SurveySparrow is an omnichannel experience management platform that offers conversational surveys across various channels, including web, email, and mobile. It supports multiple survey types, including NPS, CSAT, and CES, and provides advanced analytics and reporting features. The platform also offers automation capabilities, such as workflows and webhooks, and integrates with over 25 platforms, including HubSpot, Zendesk, and PowerBI. (surveysparrow.com)
Pricing Model
SurveySparrow offers several pricing tiers:
- Basic: $19 per month, billed annually, includes 2,500 responses and 1 user.
- Starter: $49 per month, billed annually, includes 15,000 responses and 1 user.
- Business: $149 per month, billed annually, includes 36,000 responses and 3 users.
- Enterprise: Custom pricing for large enterprises with complex needs. (surveysparrow.com)
Each plan offers a 14-day free trial.
Ease of Setup and Use
SurveySparrow provides a user-friendly interface with a conversational survey builder, making it accessible for users without technical backgrounds. The platform offers customization options to align surveys with your brand identity.
Integrations
SurveySparrow integrates with over 25 platforms, including HubSpot, Zendesk, and PowerBI, facilitating seamless data synchronization and workflow automation. (surveysparrow.com)
Customer Support and Documentation
SurveySparrow offers 24x5 email support for the Basic and Starter plans, and 24x5 chat support for the Business and Enterprise plans. They also provide a comprehensive knowledge base and community forums for self-help.
Best-Fit Customer Profile
SurveySparrow is well-suited for businesses seeking a versatile, omnichannel survey platform with advanced analytics and automation capabilities, and who require integrations with multiple platforms.
Retently
Features
Retently specializes in customer experience management, offering NPS, CSAT, and CES surveys. It provides multi-channel survey distribution, custom branding, and advanced reporting with AI-powered feedback classification. Retently integrates with platforms like Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and offers a REST API for custom integrations. (retently.com)
Pricing Model
Retently offers several pricing tiers:
- Ecommerce Basic: $49 per month, includes 1,000 surveys, 10 campaigns, and 1 user seat.
- Ecommerce Pro: $299 per month, includes 20,000 surveys, 10 campaigns, and 10 user seats.
- Enterprise: Starting from $599 per month, includes 10,000 surveys, 10 campaigns, and 10 user seats. (retently.com)
Each plan offers a 14-day free trial.
Ease of Setup and Use
Retently provides a straightforward setup process with a user-friendly interface. The platform offers customization options for survey design and branding to match your company's identity.
Integrations
Retently integrates with various platforms, including Zendesk, Freshdesk, Intercom, Pipedrive, HubSpot, Segment, Salesforce, and offers a REST API for custom integrations. (retently.com)
Customer Support and Documentation
Retently offers email support for all plans, with live chat and Zoom support available for higher-tier plans. They provide a knowledge base and community forums for self-help.
Best-Fit Customer Profile
Retently is ideal for e-commerce businesses seeking a specialized customer experience management platform with advanced analytics and AI-powered feedback classification, and who require integrations with various platforms.
Three-Way Comparison
| Feature | Hulk NPS Post Purchase Survey | SurveySparrow | Retently |
|---|
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
