Table of Contents
When evaluating Hulk NPS Post Purchase Survey vs Survicate for Shopify stores, it's essential to consider each tool's features, pricing, ease of use, integrations, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Features
- Survey Types: NPS, customer satisfaction, product feedback, and post-purchase surveys.
- Customization: Font and color adjustments, custom CSS, and JavaScript.
- Data Management: Email responses, data export, dashboard analytics.
- Survey Display: Pop-ups and embedded forms.
Pricing Model
- Development Plan: Free for all partner development stores.
- Pro Plan: $25 per month or $250 per year, offering unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Pros
- High Response Rates: Embedding surveys on the order confirmation page increases engagement.
- Quick Setup: One-click installation on Shopify thank-you pages.
- Actionable Insights: Instant analytics dashboard for immediate feedback.
Cons
- Limited Multi-Channel Options: Primarily focused on post-purchase surveys; lacks broader survey distribution channels.
- Scalability Concerns: Pricing can become costly as survey volume increases.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify stores seeking straightforward post-purchase feedback with a focus on NPS.
Survicate
Survicate is a multi-channel survey platform offering website and in-product surveys, suitable for various business needs.
Features
- Survey Types: NPS, CSAT, CES, and custom surveys.
- Customization: AI survey creator, template library, answer piping, and automated onboarding.
- Multi-Channel Surveys: Email, link, website pop-ups, in-product, mobile app (SDK), iframe embeds, QR code distribution, feedback button, Intercom surveys, and Braze surveys. (survicate.com)
- Integrations: Over 25 integrations, including ActiveCampaign, Amplitude, App Store, Attentive, Bloomreach, Braze, Customer.io, Drip, Email Inbox, Email Notifications, Export API, Front, FullStory, Glassbox (Session Cam), Gong, Google Analytics, Google BigQuery, Google Play, Google Reviews, Google Sheets, HubSpot, Intercom, Iterable, Jira, Klaviyo, Linear, LiveChat, Mailchimp, Marketo, Microsoft Teams, Mixpanel, OneSignal, Optimizely, Productboard, Salesforce CRM, Salesforce Marketing Cloud (Pardot), Segment, Slack, Smartlook, tl;dv, UXCam, Webhooks, Woopra, Zapier, and Zendesk. (survicate.com)
Pricing Model
- Free Plan: 25 responses per month, includes NPS, CSAT, and CES surveys, AI survey creator, and template library.
- Starter Plan: $79 per month, 100 responses per month, overage charge of $0.79 per response, add your company logo, build a brand theme library.
- Growth Plan: $49 per month, 10 user seats, hide Survicate branding, unlimited active surveys, recurring surveys, static feedback button. (capterra.com)
Pros
- Multi-Channel Support: Collect feedback across various channels, including email, website, and in-product.
- Advanced Features: AI survey creator, answer piping, and automated onboarding enhance survey creation and analysis.
- Extensive Integrations: Connects with over 25 platforms, facilitating seamless data flow.
Cons
- Complexity: The wide range of features may require a learning curve for new users.
- Pricing Structure: Overage charges can add up, especially for high-response-volume users.
Best-Fit Customer Profile
Suitable for businesses of all sizes seeking a versatile survey platform with multi-channel capabilities and advanced features.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Survicate |
|---|---|---|
| Survey Types | NPS, customer satisfaction, product feedback, post-purchase | NPS, CSAT, CES, custom surveys |
| Customization | Font and color adjustments, custom CSS, JavaScript | AI survey creator, template library, answer piping, automated onboarding |
| Multi-Channel Support | Primarily post-purchase surveys on Shopify thank-you pages | Email, link, website pop-ups, in-product, mobile app (SDK), iframe embeds, QR code distribution, feedback button, Intercom surveys, Braze surveys |
| Integrations | Limited to Shopify | Over 25 integrations, including ActiveCampaign, Amplitude, App Store, Attentive, Bloomreach, Braze, Customer.io, Drip, Email Inbox, Email Notifications, Export API, Front, FullStory, Glassbox (Session Cam), Gong, Google Analytics, Google BigQuery, Google Play, Google Reviews, Google Sheets, HubSpot, Intercom, Iterable, Jira, Klaviyo, Linear, LiveChat, Mailchimp, Marketo, Microsoft Teams, Mixpanel, OneSignal, Optimizely, Productboard, Salesforce CRM, Salesforce Marketing Cloud (Pardot), Segment, Slack, Smartlook, tl;dv, UXCam, Webhooks, Woopra, Zapier, and Zendesk |
| Pricing Model | Free Development Plan; Pro Plan at $25/month or $250/year | Free Plan with 25 responses/month; Starter Plan at $79/month; Growth Plan at $49/month |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
