Table of Contents
When evaluating feedback tools for Shopify Plus merchants, three options often arise: Hulk NPS Post Purchase Survey, UserLoop, and AskNicely. Each offers unique features tailored to different business needs.
Hulk NPS Post Purchase Survey
Features
- Post-Purchase Surveys: Collect customer feedback via surveys on the thank-you page.
- Customizable Surveys: Create checkout, product, and exit surveys.
- Analytics Dashboard: Analyze survey responses for actionable insights.
- Conditional Logic: Design dynamic surveys based on customer responses.
Pricing Model
- Development Plan: Free for development stores.
- Pro Plan: $25/month, includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Setup and Use
- Installation: One-click setup for quick deployment.
- User Interface: Intuitive design for easy survey creation and management.
Integrations
- Shopify Integration: Seamless integration with Shopify stores.
- Other Platforms: Limited information available; primarily designed for Shopify.
Customer Support and Documentation
- Support: Responsive customer service.
- Documentation: Comprehensive guides and FAQs available.
Best-Fit Customer Profile
- Ideal For: Shopify Plus merchants seeking a straightforward post-purchase survey tool to gather customer feedback.
UserLoop
Features
- AI-Powered Surveys: Utilize artificial intelligence to analyze customer feedback.
- Feedback Collection: Gather insights through various survey types.
- Roadmap Integration: Incorporate feedback into product development plans.
- Public Boards: Share feedback and updates with customers.
Pricing Model
- Starter Plan: $29/month, includes up to 2 team members and 100 feedback users.
- Professional Plan: $49/month, includes up to 10 team members and 500 feedback users.
- Ultimate Plan: $99/month, includes up to 50 team members and 1,000 feedback users. (usersloop.com)
Ease of Setup and Use
- Setup: Quick account creation and easy embedding of the widget.
- User Interface: User-friendly design with straightforward navigation.
Integrations
- Shopify Integration: Compatible with Shopify stores.
- Other Platforms: Integrates with tools like Segment and Zapier.
Customer Support and Documentation
- Support: Offers priority support in higher-tier plans.
- Documentation: Provides detailed guides and resources.
Best-Fit Customer Profile
- Ideal For: Growing Shopify Plus merchants looking for AI-driven feedback tools to inform product decisions.
AskNicely
Features
- NPS Surveys: Focuses on Net Promoter Score surveys to gauge customer loyalty.
- Automated Feedback: Collects and analyzes customer feedback automatically.
- Real-Time Reporting: Provides immediate insights into customer sentiments.
- Integrations: Connects with various platforms for streamlined data flow.
Pricing Model
- Pricing Information: Specific pricing details are not publicly disclosed; interested parties should contact AskNicely directly for current rates.
Ease of Setup and Use
- Setup: Easy integration with existing systems.
- User Interface: Clean and intuitive interface for managing surveys and viewing results.
Integrations
- Shopify Integration: Supports integration with Shopify Plus.
- Other Platforms: Offers integrations with various CRM and marketing tools.
Customer Support and Documentation
- Support: Provides dedicated support channels.
- Documentation: Offers comprehensive resources and training materials.
Best-Fit Customer Profile
- Ideal For: Shopify Plus merchants seeking a specialized NPS tool to measure and improve customer loyalty.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeThree-Way Comparison
| Feature | Hulk NPS Post Purchase Survey | UserLoop | AskNicely |
|---|---|---|---|
| Core Features | Post-purchase surveys, customizable forms, analytics dashboard, conditional logic | AI-powered surveys, feedback collection, roadmap integration, public boards | NPS surveys, automated feedback, real-time reporting |
| Pricing Model | Free plan; Pro Plan at $25/month | Starter Plan at $29/month; Professional Plan at $49/month; Ultimate Plan at $99/month | Contact for pricing |
| Ease of Setup and Use | One-click installation, intuitive interface | Quick setup, user-friendly design | Easy integration, clean interface |
| Integrations | Shopify integration | Shopify integration; Segment, Zapier | Shopify integration; various CRM and marketing tools |
| Customer Support and Documentation | Responsive support, comprehensive guides | Priority support in higher-tier plans, detailed guides | Dedicated support, comprehensive resources |
| Best-Fit Customer Profile | Shopify Plus merchants seeking straightforward post-purchase surveys | Growing Shopify Plus merchants looking for AI-driven feedback tools | Shopify Plus merchants seeking specialized NPS tools |
Situational Recommendations
For Simple Post-Purchase Feedback: If you need a straightforward tool to collect post-purchase feedback, Hulk NPS Post Purchase Survey is a suitable choice.
For AI-Driven Insights: �
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
