When evaluating post-purchase survey tools for ecommerce startups, it's essential to consider how each platform aligns with your specific needs. Hulk NPS Post Purchase Survey, UserLoop, and Retently are three prominent options, each offering unique features and pricing structures.
Hulk NPS Post Purchase Survey
Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It offers customizable surveys, including checkout, product, and exit surveys, to measure customer satisfaction and loyalty. The app integrates seamlessly with Shopify, allowing for easy embedding of surveys into the order confirmation page. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey operates on a tiered pricing model based on survey response volume. The Pro Plan is priced at $25 per month, offering unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. A free trial is available for 1 day. (apps.shopify.com)
Pros and Cons
Pros:
- Easy integration with Shopify.
- Customizable survey options.
- High response rates due to placement on the thank-you page.
Cons:
- Limited to Shopify; no support for other ecommerce platforms.
- Pricing may become costly as response volume increases.
Best-Fit Customer Profile
Ideal for Shopify-based startups seeking a straightforward solution to gather post-purchase feedback without extensive customization needs.
UserLoop
Features and Functionality
UserLoop is an AI-powered survey platform tailored for Shopify growth teams. It offers post-purchase surveys, attribution tracking, and feedback collection, all designed to inform marketing and retention strategies. The platform supports multiple survey types, including NPS, and integrates with tools like Klaviyo, Slack, and Meta Conversion API. (pages.userloop.io)
Pricing Model
UserLoop provides a free plan with unlimited responses, advanced reporting, and PDF exports. The Unlimited plan starts at $19 per month, offering additional features such as email surveys, automations, AI insights, and integrations. (pages.userloop.io)
Pros and Cons
Pros:
- AI-driven insights for data analysis.
- Supports multiple survey types and integrations.
- Free plan available with substantial features.
Cons:
- May require a learning curve due to advanced features.
- Primarily designed for growth teams; may be complex for smaller startups.
Best-Fit Customer Profile
Suitable for startups aiming to leverage AI for customer insights and requiring advanced survey capabilities beyond basic post-purchase feedback.
Retently
Features and Functionality
Retently is a survey platform offering NPS, CSAT, and CES surveys with ecommerce use cases. It provides customizable surveys, automated reporting, and integrates with platforms like Shopify, WooCommerce, and BigCommerce. Retently also offers features like email triggers, response tracking, and data export.
Pricing Model
Retently offers tiered pricing based on response volume, with plans starting at $49 per month for up to 1,000 responses. Higher tiers are available for increased response limits.
Pros and Cons
Pros:
- Supports multiple survey types.
- Integrates with various ecommerce platforms.
- Automated reporting and analytics.
Cons:
- Pricing may be higher compared to competitors.
- Some features may be more advanced than necessary for startups.
Best-Fit Customer Profile
Ideal for startups seeking a comprehensive survey platform with multi-channel support and advanced reporting capabilities.
Three-Way Comparison
| Feature/Functionality | Hulk NPS Post Purchase Survey | UserLoop | Retently |
|---|---|---|---|
| Survey Types | NPS, Product Feedback | NPS, Attribution, Feedback | NPS, CSAT, CES |
| Integrations | Shopify | Shopify, Klaviyo, Slack, Meta Conversion API | Shopify, WooCommerce, BigCommerce |
| Pricing | $25/month (Pro Plan) | Free Plan, $19/month (Unlimited Plan) | $49/month (up to 1,000 responses) |
| Ease of Setup | Easy integration with Shopify | Quick setup with guided flow | Standard setup process |
| Customer Support | 24/7 support | Email support, AI insights | Email support, documentation |
Situational Recommendations
For Shopify-Based Startups Seeking Simplicity: Hulk NPS Post Purchase Survey offers an easy-to-implement solution with a focus on post-purchase feedback, making it suitable for startups looking for straightforward integration without extensive customization.
For Startups Requiring Advanced Insights and Integrations: UserLoop provides AI-driven insights and supports multiple survey types and integrations, catering to startups aiming to leverage data for growth and requiring advanced survey capabilities.
For Startups Needing Multi-Channel Survey Support: Retently offers a comprehensive survey platform with support for various survey types and integrations across multiple ecommerce platforms, ideal for startups seeking a versatile solution with advanced reporting capabilities.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
