When evaluating survey tools for Shopify Plus merchants, it's essential to consider how each platform aligns with your specific needs. Let's delve into the details of Hulk NPS Post Purchase Survey and Wootric, examining their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Hulk NPS Post Purchase Survey
Features
Hulk NPS Post Purchase Survey is designed to collect customer feedback through post-purchase surveys embedded on the thank-you page. Key features include:
Customizable Surveys: Create checkout, product, and exit surveys to measure Net Promoter Score (NPS) and gather insights into customer experiences.
High Response Rates: Embedding surveys on the thank-you page increases response rates by capturing feedback immediately after purchase.
Analytics Dashboard: Access survey statistics and analytics to make data-driven decisions.
Conditional Logic: Implement conditional logic to tailor survey questions based on previous answers.
White-Labeling: Remove branding to maintain a consistent brand experience.
Pricing
Hulk NPS Post Purchase Survey offers two pricing plans:
Development Plan: Free for all partner development stores, allowing testing of the app on development stores.
Pro Plan: Priced at $25 per month, it includes unlimited responses, white-labeled forms, CSV export of responses, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Use
The app offers one-click installation, enabling quick setup without the need for coding. Its user-friendly interface allows merchants to create and manage surveys efficiently.
Integrations
Hulk NPS Post Purchase Survey integrates seamlessly with Shopify, embedding surveys directly into the thank-you page. However, it does not offer integrations with other platforms or tools.
Customer Support and Documentation
The app provides support through the Shopify App Store, with a rating of 4.8 based on 68 reviews. Users have praised its efficiency and simplicity. (apps.shopify.com)
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking a straightforward solution to collect post-purchase feedback without the need for extensive customization or multi-platform integrations.
Wootric
Features
Wootric is a customer experience management platform that offers real-time NPS, CSAT, and CES micro-surveys. Key features include:
Multiple Survey Types: Collect feedback using NPS, CSAT, and CES surveys across various customer journey points.
Multi-Channel Delivery: Distribute surveys via web app, mobile app, email, link, Intercom Messenger, and SMS.
Advanced Analytics: Utilize CXInsight™ for text and sentiment analysis, and access custom dashboards and reporting.
Integrations: Connect with platforms like Salesforce, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, and Heap. (wootric.com)
Pricing
Wootric offers three pricing plans:
Professional: Designed for businesses focusing on a single customer journey point, includes core survey functionality and basic reporting.
Growth: Suited for businesses addressing multiple customer experience journey points, offering expanded reporting and integrations.
Voice of the Customer: Includes all features from the Growth plan plus CXInsight™, text and sentiment analytics, and custom dashboards. (wootric.com)
Pricing details are available upon request, as Wootric encourages potential customers to contact them for tailored pricing information. (wootric.com)
Ease of Use
Wootric provides a user-friendly interface with customizable survey options and real-time analytics. However, the setup process may require more time due to the platform's extensive features and integrations.
Integrations
Wootric offers integrations with a wide range of platforms, including Salesforce, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, and Heap. (wootric.com)
Customer Support and Documentation
Wootric provides support through their help center, offering articles on pricing and billing, as well as account settings. (help.wootric.com)
Best-Fit Customer Profile
Ideal for B2B SaaS companies and larger enterprises seeking a comprehensive customer experience management platform with advanced analytics and multi-channel survey distribution.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Wootric |
|---|---|---|
| Survey Types | Post-purchase NPS surveys | NPS, CSAT, and CES surveys |
| Survey Delivery Channels | Embedded on Shopify thank-you page | Web app, mobile app, email, link, Intercom Messenger, SMS |
| Integrations | Shopify | Salesforce, Intercom, Zendesk, Freshdesk, Mixpanel, Segment, HubSpot, ServiceNow, Microsoft, Heap |
| Pricing | Free Development Plan; Pro Plan at $25/month | Professional, Growth, and Voice of the Customer plans; pricing upon request |
| Ease of Use | One-click installation; user-friendly interface | User-friendly interface; setup may require more time due to extensive features |
| Customer Support | Support through Shopify App Store; 4.8 rating based on 68 reviews | Support through help center; articles on pricing, billing, and account settings |
| Best-Fit Customer Profile | Shopify Plus merchants seeking a straightforward post-purchase feedback solution | B2B SaaS companies and larger enterprises seeking comprehensive customer experience management |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Wootric, consider the following:
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Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
