When evaluating post-purchase survey tools for e-commerce, it's essential to compare Hulk NPS Post Purchase Survey and Zigpoll. Both are designed to collect customer feedback after a purchase, but they offer different features and pricing structures.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app that integrates directly into thank-you pages, enabling merchants to gather Net Promoter Score (NPS) and other post-purchase feedback seamlessly.
Features
- NPS Collection: Focuses on capturing NPS scores to gauge customer satisfaction.
- Shopify Integration: Designed specifically for Shopify stores, ensuring smooth integration.
- Customizable Surveys: Offers basic customization options to align surveys with store branding.
Pricing Model
Pricing details are not publicly available on the official website. Prospective users should contact Hulk NPS directly for current pricing information.
Pros
- Shopify Focused: Tailored for Shopify users, providing a specialized solution.
- Simplicity: Straightforward setup and operation, ideal for merchants seeking a no-frills approach.
Cons
- Limited Features: Primarily focuses on NPS without offering a variety of survey types.
- Customization Constraints: Offers basic customization, which may not meet the needs of all merchants.
Best-Fit Customer Profile
Best suited for Shopify merchants who prioritize NPS collection and prefer a simple, dedicated tool without the need for extensive customization.
Zigpoll
Zigpoll is a versatile survey app for Shopify that supports post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection.
Features
- Multiple Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
- Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization.
- AI-Powered Insights: Provides automated analysis of survey responses.
- Customizable Surveys: Offers extensive customization to match store branding.
- Integrations: Seamlessly integrates with Shopify and other platforms.
Pricing Model
Zigpoll offers tiered pricing:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month for up to 500 responses.
- Advanced: $97/month for up to 2,000 responses.
- Ultimate: $194/month for unlimited responses.
Each plan includes unlimited surveys and AI-powered insights. (zigpoll.com)
Pros
- Comprehensive Survey Options: Supports various survey types beyond post-purchase.
- Advanced Analytics: AI-driven insights facilitate data-driven decisions.
- Customization: High level of survey customization.
- Integrations: Easy integration with Shopify and other platforms.
Cons
- Pricing Complexity: Multiple tiers may be confusing for some users.
- Feature Overload: The range of features might be overwhelming for merchants seeking a simple solution.
Best-Fit Customer Profile
Ideal for Shopify merchants looking for a flexible, feature-rich survey tool capable of handling various survey types and providing in-depth analytics.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|
| Survey Types | NPS | Post-purchase, on-site, exit-intent |
| Data Collection | NPS Scores | Zero-party data |
| AI-Powered Insights | No | Yes |
| Customization | Basic | Extensive |
| Integrations | Shopify | Shopify and other platforms |
| Pricing | Contact for details | Free plan; paid plans start at $29/month |
| Best-Fit Customer Profile | Shopify merchants seeking simple NPS collection | Shopify merchants needing versatile surveys with advanced analytics |
Which to Choose
For Simple NPS Collection: If your primary goal is to collect NPS scores on your Shopify store's thank-you pages with minimal setup, Hulk NPS Post Purchase Survey is a straightforward choice.
For Versatile Survey Needs: If you require a range of survey types, advanced analytics, and extensive customization, Zigpoll offers a more comprehensive solution.
Ultimately, the choice between Hulk NPS Post Purchase Survey and Zigpoll depends on your specific requirements, budget, and the level of complexity you're prepared to manage.
