When evaluating post-purchase survey tools for small e-commerce businesses, two prominent options are Hulk NPS Post Purchase Survey and Zigpoll. Both integrate with Shopify, offering features to collect customer feedback, but they differ in functionality, pricing, ease of use, and target audiences.
Core Features and Functionality
Hulk NPS Post Purchase Survey focuses on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It allows for the creation of custom surveys, including checkout surveys, product surveys, and exit surveys, to measure NPS and gain insights into customer experiences. (apps.shopify.com)
Zigpoll offers a broader range of survey types, including post-purchase, on-site, and exit-intent surveys, with zero-party data collection. It provides unlimited survey types, survey questions, live surveys, integrations, and general support via email. (docs.zigpoll.com)
Pricing and Value
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Zigpoll's pricing starts with a free Lite plan, which includes 100 responses per month and 5 AI chat insights per month. The Standard plan is $25 per month ($12.50 when billed annually) and includes 500 responses per month, 2,500 emails per month, installation support, copywriting support, and 20 AI chat insights per month. Higher-tier plans offer more responses, emails, and additional features. (docs.zigpoll.com)
Ease of Setup and Use
Hulk NPS Post Purchase Survey is designed for easy integration with Shopify, allowing for one-click installation and embedding surveys into the thank-you page to boost response rates. (apps.shopify.com)
Zigpoll also integrates seamlessly with Shopify, offering a user-friendly interface for creating and managing surveys. It provides installation support and copywriting support to assist users in setting up and customizing surveys. (docs.zigpoll.com)
Integrations
Hulk NPS Post Purchase Survey integrates with Shopify and supports customer accounts, checkout, Shopify Admin, and Recharge. (apps.shopify.com)
Zigpoll integrates with Shopify and offers additional integrations with platforms like Slack and Klaviyo. (docs.zigpoll.com)
Customer Support and Documentation
Hulk NPS Post Purchase Survey provides customer support and documentation through the Shopify App Store. (apps.shopify.com)
Zigpoll offers general support via email and provides comprehensive documentation on installation, surveys, slides, accounts, participants, subscription plans, language and translations, and more. (docs.zigpoll.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is ideal for small e-commerce businesses using Shopify that primarily seek to collect post-purchase feedback through NPS surveys.
Zigpoll is suitable for small to medium-sized e-commerce businesses using Shopify that require a variety of survey types, including post-purchase, on-site, and exit-intent surveys, and value zero-party data collection.
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|
| Survey Types | Post-purchase surveys, including checkout, product, and exit surveys | Post-purchase, on-site, and exit-intent surveys |
| Pricing | Free plan for development stores; Pro Plan at $25/month | Free Lite plan; Standard plan at $25/month ($12.50 when billed annually) |
| Integrations | Shopify, customer accounts, checkout, Shopify Admin, Recharge | Shopify, Slack, Klaviyo |
| Customer Support | Support through Shopify App Store | General support via email; comprehensive documentation |
| Best-Fit Customer Profile | Small e-commerce businesses using Shopify seeking post-purchase NPS feedback | Small to medium-sized e-commerce businesses using Shopify needing diverse survey types |
Which to Choose
For small e-commerce businesses using Shopify that primarily seek to collect post-purchase feedback through NPS surveys, Hulk NPS Post Purchase Survey offers a straightforward solution. However, for those requiring a broader range of survey types, including on-site and exit-intent surveys, and value zero-party data collection, Zigpoll provides a more versatile platform. Additionally, Zigpoll's flexible pricing plans and responsive support make it a compelling choice for businesses looking to gather comprehensive customer insights.
