When evaluating attribution survey tools for ecommerce startups, it's essential to consider how each tool aligns with your business needs. This comparison of Hulk NPS Post Purchase Survey vs Zigpoll for ecommerce startups examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app designed to capture Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It enables merchants to gather insights into customer satisfaction and loyalty, aiding in product and service improvements.

Features

• Survey Types: Primarily focuses on post-purchase NPS surveys.
• Customization: Offers customization options for fonts, colors, and custom CSS.
• Data Management: Provides email responses, data export, dashboard analytics, and survey statistics.
• Conditional Logic: Supports conditional logic to tailor survey questions based on previous answers.

Pricing Model

Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan priced at $25 per month or $250 annually, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)

Pros

• Easy Installation: One-click installation on Shopify thank-you pages.
• High Response Rates: Embedding surveys at the end of the purchase journey can lead to higher response rates.
• Actionable Insights: Analytics dashboard provides immediate access to survey results.

Cons

• Limited Survey Types: Primarily focuses on post-purchase NPS surveys, lacking variety in survey types.
• Customization Constraints: While customization is available, it may not be as extensive as some competitors.
• Pricing Structure: Pricing can become costly as response volumes increase, which may not be ideal for rapidly growing businesses.

Best-Fit Customer Profile

Hulk NPS Post Purchase Survey is suitable for startups seeking a straightforward solution to collect post-purchase feedback with minimal setup. It's ideal for businesses that primarily require NPS surveys and have a moderate response volume.

Zigpoll

Zigpoll is a versatile survey app for Shopify that supports post-purchase, on-site, and exit-intent surveys, enabling zero-party data collection. It offers a range of survey types and customization options to gather customer insights throughout the shopping journey.

Features

• Survey Types: Supports post-purchase, on-site, and exit-intent surveys.
• Customization: Provides flexible question formats, custom styling, and white-label support.
• Data Management: Includes automatic AI insights, survey analytics, and data export capabilities.
• Integrations: Offers one-click Shopify integration and premium integrations.
• AI Insights: Provides AI-powered analysis of survey responses.

Pricing Model

Zigpoll offers a free plan with up to 100 responses per month and several paid plans:

• Standard: $29 per month, includes 500 responses, 2,500 emails, AI insights, and more.
• Advanced: $97 per month, includes 2,000 responses, 10,000 emails, AI insights, and additional features.
• Ultimate: $194 per month, includes unlimited responses, 10,000 emails, AI insights, and more.

Annual billing options are available with a 25% discount. (zigpoll.com)

Pros

• Flexible Survey Types: Supports various survey types, including post-purchase, on-site, and exit-intent surveys.
• Easy Shopify Integration: One-click integration with Shopify simplifies setup.
• AI-Powered Insights: Automatic AI analysis of survey responses saves time and provides actionable insights.
• Customization Options: Offers extensive customization for survey appearance and functionality.
• Affordable Pricing: Competitive pricing with a free plan and tiered paid plans to suit different business sizes.

Cons

• Learning Curve: The variety of features may require time to fully utilize.
• Feature Overlap: Some features may overlap with existing tools, potentially leading to redundancy.

Best-Fit Customer Profile

Zigpoll is ideal for startups seeking a comprehensive survey solution with multiple survey types, advanced customization, and AI-driven insights. It's well-suited for businesses aiming to collect zero-party data across various customer touchpoints.

Side-by-Side Comparison