When evaluating feedback tools for online stores, it's essential to consider how they align with your specific needs. In this comparison of Hulk NPS Post Purchase Survey vs Zigpoll for online stores, we'll delve into each tool's features, pricing, ease of use, integrations, and ideal customer profiles to help you make an informed decision.

Hulk NPS Post Purchase Survey

Hulk NPS Post Purchase Survey is a Shopify app designed to collect customer feedback through post-purchase surveys embedded on the order confirmation page. This placement aims to capture insights immediately after a purchase, potentially leading to higher response rates.

Features

• Survey Types: Primarily focuses on post-purchase surveys, including Net Promoter Score (NPS) assessments.
• Customization: Offers white-labeled forms without watermarks, allowing for brand consistency.
• Data Export: Provides the ability to export responses as CSV files for further analysis.
• Conditional Logic: Enables the creation of dynamic surveys with required or optional fields based on user responses.

Pricing

• Development Plan: Free for all partner development stores, suitable for testing purposes.
• Pro Plan: Priced at $25 per month, offering unlimited responses and additional features like white-labeled forms and data export.

Pros

• High Response Rates: Embedding surveys on the order confirmation page can lead to increased engagement.
• Ease of Use: One-click installation simplifies the setup process.
• Actionable Insights: The analytics dashboard facilitates prompt action on feedback.

Cons

• Limited Survey Types: Focuses mainly on post-purchase surveys, which may not capture feedback at other customer journey stages.
• Shopify Exclusivity: Designed specifically for Shopify, limiting its applicability for stores on other platforms.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking a straightforward solution to gather post-purchase feedback and measure customer satisfaction through NPS surveys.

Zigpoll

Zigpoll is a versatile survey tool that integrates seamlessly with Shopify, offering a range of survey types, including post-purchase, on-site, and exit-intent surveys. It emphasizes zero-party data collection, allowing businesses to gather insights directly from customers.

Features

• Survey Types: Supports various survey formats, such as post-purchase, on-site, and exit-intent surveys.
• Customization: Provides flexible question formats and the ability to style surveys to match your brand.
• AI Insights: Offers automatic AI-powered insights to analyze survey responses efficiently.
• Integrations: Seamlessly integrates with Shopify and other platforms, enhancing its versatility.

Pricing

• Lite Plan: Free with up to 100 responses per month, suitable for small businesses or testing purposes.
• Standard Plan: Priced at $29 per month, includes 500 responses and additional features like AI insights and SMS surveys.
• Advanced Plan: At $97 per month, offers 2,000 responses and priority customer support.

Pros

• Flexibility: Supports multiple survey types, catering to various customer touchpoints.
• Zero-Party Data: Emphasizes collecting data directly from customers, enhancing data accuracy.
• Affordable Pricing: Offers a free plan and reasonably priced paid plans, making it accessible for businesses of different sizes.
• Responsive Support: Known for providing excellent customer support.

Cons

• Learning Curve: The variety of features may require time to fully utilize.
• Advanced Features: Some advanced features are available only in higher-tier plans.

Best-Fit Customer Profile

Suitable for Shopify merchants looking for a flexible and comprehensive survey tool that supports various survey types and emphasizes direct customer data collection.

Side-by-Side Comparison

Which to Choose

When deciding between Hulk NPS Post Purchase Survey and Zigpoll, consider the following:

• For Shopify Merchants Focused on Post-Purchase Feedback: If your primary goal is to gather post-purchase insights through NPS surveys and you're operating exclusively on Shopify, Hulk NPS Post Purchase Survey offers a straightforward solution.

• For Merchants Seeking Versatility and Direct Customer Data: If you're looking for a flexible survey tool that supports various survey types, emphasizes zero-party data collection, and integrates with multiple platforms, Zigpoll provides a more comprehensive approach.

Ultimately, the choice depends on your specific business needs, the breadth of feedback you wish to collect, and the platforms you utilize.