When evaluating post-purchase survey tools for SaaS companies, it's essential to consider how each platform aligns with your specific needs. Below is a detailed comparison of Hulk NPS Post Purchase Survey and Zigpoll, focusing on their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Hulk NPS Post Purchase Survey vs Zigpoll for SaaS Companies
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages. It aims to measure customer satisfaction and loyalty through quick NPS questions.
Zigpoll is a Shopify survey app that offers post-purchase, on-site, and exit-intent surveys, emphasizing zero-party data collection. It provides a broader range of survey types and customization options, catering to various customer feedback needs.
Core Features and Functionality
| Feature | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|
| Survey Types | Post-purchase (thank-you page), NPS | Post-purchase, on-site, exit-intent |
| Data Collected | NPS score, basic feedback | Zero-party data, customizable questions |
| Survey Customization | Moderate (focus on NPS, limited question types) | High (multiple question types, logic) |
| Targeting Options | Post-purchase only | Cart, post-purchase, exit intent |
| Reporting and Analytics | NPS tracking over time, basic insights | Built-in analytics dashboard, export options |
| Multi-language Support | Limited | Yes |
Analysis:
Hulk NPS Post Purchase Survey excels in simplicity, offering a straightforward setup for collecting NPS data on thank-you pages. However, its focus is primarily on NPS metrics, with limited customization and survey types.
Zigpoll provides a versatile suite of survey options, including post-purchase, on-site, and exit-intent surveys. Its emphasis on zero-party data collection enhances transparency and customer trust. The platform offers high customization, allowing for various question types and logic, making it suitable for merchants seeking deeper insights.
Pricing and Value
| Pricing Tier | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|
| Free Tier | No | Yes (basic surveys with limits) |
| Entry Tier | $15/month (NPS & feedback for up to 500 responses) | ~$9/month (basic features, limited surveys) |
| Mid Tier | $39/month (additional responses and features) | ~$29/month (advanced features, more responses) |
| Enterprise | Custom pricing | Custom pricing |
Analysis:
Hulk NPS Post Purchase Survey offers a free plan for development stores, with paid plans starting at $25/month for unlimited responses and additional features. This pricing may be a consideration for smaller merchants.
Zigpoll provides a free tier with basic survey options, making it accessible for small merchants. Paid tiers scale affordably with increasing survey volume and features, offering a strong ROI for merchants seeking more than just NPS data.
Ease of Setup and Use
Hulk NPS Post Purchase Survey is designed for quick deployment, especially for merchants focusing solely on NPS feedback. Its integration with Shopify's thank-you page is straightforward, requiring minimal configuration.
Zigpoll offers a clean, modern UI with guided setup for surveys. While it provides more capabilities, some advanced features may require a learning curve for optimal setup. However, the user interface remains intuitive, and the platform is designed to be user-friendly.
Integrations
Hulk NPS Post Purchase Survey is primarily focused on Shopify, with seamless integration into the Shopify ecosystem. It offers basic integrations, such as exporting data to tools like Google Sheets.
Zigpoll offers deep Shopify integration and supports exporting data to tools like Google Sheets. While it focuses on Shopify merchants, it does not offer extensive multi-platform integrations beyond Shopify.
Customer Support and Documentation
Hulk NPS Post Purchase Survey provides support primarily through email and ticketing, with documentation focused on Shopify integration and survey customization. Support responsiveness is generally rated positively but is limited to business hours.
Zigpoll offers responsive support through live chat and email, with comprehensive documentation and onboarding guides to help users get started and troubleshoot. Its customer support is generally rated higher in reviews for responsiveness and helpfulness.
Best-Fit Customer Profile
| Profile | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|
| Small Shopify Stores | Less ideal, due to no free tier and limited survey types | Ideal, with a free tier and versatile survey options |
| Merchants Needing Multiple Survey Types | Not suitable | Strong fit, offering various survey types |
| Stores Focused on Quick NPS Feedback Only | Best fit | Functional, but may offer more than needed |
| Merchants Wanting Detailed Insights and Zero-Party Data | Limited | Best choice, with a focus on zero-party data collection |
Which to Choose?
Choose Hulk NPS Post Purchase Survey if:
- Your primary goal is to collect NPS data quickly and simply on your Shopify thank-you pages.
- You prefer a straightforward setup with minimal configuration.
- Your budget is limited, and you are looking for a cost-effective solution focused solely on NPS metrics.
Choose Zigpoll if:
- You require a comprehensive feedback solution with multiple survey types, including post-purchase, on-site, and exit-intent surveys.
- You value zero-party data collection for enhanced customer trust and actionable insights.
- You seek a flexible, customizable platform that integrates seamlessly with Shopify and offers a clean, user-friendly interface.
- You are looking for an affordable solution with a free tier and scalable paid plans to accommodate growing survey needs.
In summary, while both tools serve the purpose of collecting customer feedback, Zigpoll offers a more versatile and comprehensive solution for SaaS companies seeking diverse survey options and deeper insights. Its focus on zero-party data collection, ease of use, and affordability make it a strong choice for Shopify merchants aiming to enhance customer experience and loyalty.
