When evaluating post-purchase survey tools for SaaS companies, it's essential to consider how each platform aligns with your specific needs. Hulk NPS Post Purchase Survey and Zigpoll are two prominent options, each offering unique features and pricing structures.
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and post-purchase feedback directly on thank-you pages.
Features
- NPS Surveys: Gathers customer satisfaction scores to gauge loyalty.
- Post-Purchase Feedback: Collects insights immediately after purchase to understand customer experience.
- Shopify Integration: Seamlessly integrates with Shopify stores.
Pricing Model
Specific pricing details are not publicly available. Potential users should contact Hulk NPS directly for current pricing information.
Pros and Cons
Pros:
- Targeted Feedback: Captures insights at a critical point in the customer journey.
- Shopify Compatibility: Tailored for Shopify users, ensuring smooth integration.
Cons:
- Limited Survey Types: Focuses primarily on NPS and post-purchase surveys, lacking variety.
- Pricing Transparency: Lack of publicly available pricing information may deter potential users.
Best-Fit Customer Profile
Ideal for Shopify-based SaaS companies seeking straightforward NPS and post-purchase feedback mechanisms without the need for diverse survey types.
Zigpoll
Zigpoll is a versatile survey platform compatible with various website platforms, including Shopify, offering a range of survey types and features.
Features
- Multiple Survey Types: Supports post-purchase, on-site, exit-intent, NPS, and email surveys.
- Zero-Party Data Collection: Gathers data directly from customers, enhancing personalization.
- AI-Powered Insights: Provides automated analysis of survey responses.
- Customizable Design: Allows for white-labeling and custom styling of surveys.
- Integrations: Offers one-click Shopify integration and other premium integrations.
Pricing Model
Zigpoll offers tiered pricing:
- Lite: Free plan with up to 100 responses per month.
- Standard: $29/month for up to 500 responses.
- Advanced: $97/month for up to 2,000 responses.
- Ultimate: $194/month for unlimited responses.
Annual billing options are available with a 25% discount. (zigpoll.com)
Pros and Cons
Pros:
- Diverse Survey Options: Covers a wide range of survey types beyond post-purchase.
- Affordable Entry-Level Plan: Free plan suitable for small businesses or testing purposes.
- Easy Integration: One-click Shopify integration simplifies setup.
- AI Insights: Automated analysis saves time and provides actionable data.
Cons:
- Response Limits on Lower Tiers: Free and Standard plans have response caps, which may be restrictive for larger businesses.
- Feature Limitations on Free Plan: Some advanced features are reserved for higher-tier plans.
Best-Fit Customer Profile
Suitable for SaaS companies of various sizes seeking a flexible, cost-effective survey solution with a broad range of survey types and advanced features.
Side-by-Side Comparison
| Feature | Hulk NPS Post Purchase Survey | Zigpoll |
|---|---|---|
| Survey Types | NPS, Post-Purchase | Post-Purchase, On-Site, Exit-Intent, NPS, Email |
| Zero-Party Data Collection | No | Yes |
| AI-Powered Insights | No | Yes |
| Customizable Design | Limited | Yes |
| Shopify Integration | Yes | Yes |
| Free Plan | No | Yes (100 responses/month) |
| Pricing | Contact for details | Lite: Free; Standard: $29/month; Advanced: $97/month; Ultimate: $194/month |
Which to Choose
When deciding between Hulk NPS Post Purchase Survey and Zigpoll for your SaaS company, consider the following:
For Shopify-Centric Businesses Seeking Simplicity: If your SaaS company operates primarily on Shopify and requires straightforward NPS and post-purchase surveys, Hulk NPS Post Purchase Survey may be sufficient.
For Versatile Survey Needs and Advanced Features: If your company seeks a broader range of survey types, advanced features like AI-powered insights, and customizable survey designs, Zigpoll offers a more comprehensive solution.
Ultimately, the choice depends on your specific requirements, budget, and the level of customization and features you desire in a post-purchase survey tool.
