Hulk NPS Post Purchase Survey vs Zonka Feedback for subscription commerce: Both are Shopify survey apps designed to collect customer feedback, but they cater to different needs and offer distinct features.
Core Features and Functionality
Hulk NPS Post Purchase Survey
Specializes in capturing Net Promoter Score (NPS) and basic customer feedback immediately after purchase, typically on thank-you pages. Offers customizable surveys with multiple-choice and free-text responses. Integrates seamlessly into the Shopify checkout process. Provides data export options for further analysis. (apps.shopify.com)
Zonka Feedback
Provides multi-channel customer feedback collection across email, SMS, WhatsApp, web, in-app, and kiosks. Supports NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Features a drag-and-drop survey builder, advanced targeting, and AI-powered analytics. Offers integrations with over 20 platforms, including CRMs and helpdesk tools. (zonkafeedback.com)
Pricing and Value
Hulk NPS Post Purchase Survey
Offers a free Development Plan for testing purposes. The Pro Plan is priced at $25 per month, providing unlimited responses, white-labeled forms, CSV export, and survey statistics. (shopdigest.com)
Zonka Feedback
Pricing is based on response volume and features:
Starter Plan: $39 per month for 1 user and 100 responses.
Professional Plan: $89 per month for 3 users and 1,000 responses.
Growth Plan: $169 per month for 10 users and 10,000 responses.
Enterprise Plan: Custom pricing for unlimited users and advanced features. (linktly.com)
Ease of Setup and Use
Hulk NPS Post Purchase Survey
Features a straightforward setup process, especially for merchants focusing solely on NPS surveys on thank-you pages. Minimal configuration is required, making it appealing for users seeking quick deployment. (zigpoll.com)
Zonka Feedback
Designed for Shopify merchants with a streamlined integration process. Offers a clean, modern UI and guided setup for surveys. Some advanced features may require a learning curve for optimal setup, but the user interface remains intuitive. (zigpoll.com)
Integrations
Hulk NPS Post Purchase Survey
Integrates natively with Shopify, embedding surveys directly into the checkout process. Offers data export options for further analysis. (apps.shopify.com)
Zonka Feedback
Supports integrations with over 20 platforms, including CRMs and helpdesk tools. Offers native connectors for top CRMs and helpdesk systems, as well as APIs for custom integrations. (zonkafeedback.com)
Customer Support and Documentation
Hulk NPS Post Purchase Survey
Users praise the responsive support team for their effective assistance. Documentation is available but may be limited compared to more feature-rich platforms. (apps.shopify.com)
Zonka Feedback
Offers dedicated expert support ensuring quick resolutions and uninterrupted business operations. Provides comprehensive documentation and training resources to assist users. (zonkafeedback.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey
Ideal for Shopify merchants seeking a simple, cost-effective solution to collect NPS and basic customer feedback immediately after purchase. Best suited for businesses with lower response volumes and a focus on post-purchase insights.
Zonka Feedback
Suited for businesses requiring multi-channel feedback collection, advanced analytics, and integrations with various platforms. Appropriate for companies with higher response volumes and a need for comprehensive customer experience management.
Comparison Table
| Feature | Hulk NPS Post Purchase Survey | Zonka Feedback |
|---|---|---|
| Survey Types | NPS, Post-Purchase Feedback | NPS, CSAT, CES, Multi-Channel Surveys |
| Pricing | Free Development Plan; Pro Plan at $25/month | Starter Plan at $39/month; Professional Plan at $89/month; Growth Plan at $169/month; Enterprise Plan at custom pricing |
| Integrations | Native Shopify Integration; Data Export Options | Over 20 Integrations; Native Connectors; APIs for Custom Integrations |
| Ease of Use | Simple Setup; Focused on NPS Surveys | Streamlined Integration; Guided Setup; Some Advanced Features Require Learning Curve |
| Customer Support | Responsive Support Team; Limited Documentation | Dedicated Expert Support; Comprehensive Documentation and Training Resources |
| Best-Fit Customer Profile | Shopify Merchants Seeking Simple, Cost-Effective NPS Collection | Businesses Needing Multi-Channel Feedback Collection and Advanced Analytics |
Which to Choose?
Hulk NPS Post Purchase Survey
Choose this app if you are a Shopify merchant looking for a straightforward, budget-friendly solution to gather NPS and basic customer feedback immediately after purchase. It's ideal for businesses with lower response volumes and a primary focus on post-purchase insights.
Zonka Feedback
Opt for Zonka Feedback if your business requires multi-channel feedback collection, advanced analytics, and integrations with various platforms. It's suitable for companies with higher response volumes and a need for comprehensive customer experience management.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in feedback collection.
