When evaluating form and survey builders for ecommerce, two platforms often come up: Jotform and Fillout. Both offer unique features tailored to different business needs. This comparison delves into their core functionalities, pricing structures, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Core Features and Functionality
Jotform is a versatile online form and survey builder renowned for its extensive library of customizable templates. It supports over 40 payment gateways, including Stripe and PayPal, facilitating seamless payment collection. Advanced features like AI-powered form creation and chatbots enhance user experience. Additionally, Jotform offers built-in approvals, reports, tables, PDFs, and mobile access, enabling comprehensive workflow management. (jotform.com)
Fillout focuses on creating modern, interactive forms with a clean interface. It integrates natively with Airtable and Notion, allowing for efficient data management. Fillout provides unlimited forms and responses on its free plan, with advanced features like approval workflows and team collaboration available on higher-tier plans. (fillout.com)
Pricing and Value
Jotform offers a free plan with limitations, such as a 100-submission monthly limit and up to five forms. Paid plans start at $24 per month for the Bronze plan, $39 per month for the Silver plan, and $99 per month for the Gold plan. The Enterprise plan offers custom pricing tailored to organizational needs. (jotform.com)
Fillout provides a generous free plan with unlimited forms and up to 1,000 responses per month. Paid plans include the Starter plan at $15 per month, Professional at $49 per month, and Business at $89 per month. Each tier offers increasing features, with the Business plan providing advanced functionalities suitable for larger teams. (fillout.com)
Ease of Setup and Use
Jotform features a user-friendly drag-and-drop interface, making form creation accessible without coding knowledge. However, some users find the platform's extensive features can lead to a steeper learning curve.
Fillout emphasizes simplicity with its intuitive design, allowing users to build forms quickly. Its focus on native integrations with Airtable and Notion streamlines the setup process for users familiar with these platforms.
Integrations
Jotform boasts over 150 integrations, including Google Sheets, Notion, Airtable, Slack, and HubSpot, facilitating seamless data flow across various platforms. (jotform.com)
Fillout excels in native integrations with Airtable and Notion, enabling direct data synchronization. It also supports integrations with platforms like Google Sheets and Zapier, though its overall integration ecosystem is more limited compared to Jotform.
Customer Support and Documentation
Jotform offers extensive documentation, tutorials, and a community forum. Customer support is accessible via email and live chat, with response times varying based on the plan.
Fillout provides responsive customer support through email and live chat. Its documentation is comprehensive, with a focus on guiding users through integrations and advanced features.
Best-Fit Customer Profile
Jotform is ideal for businesses seeking a comprehensive form builder with a vast template library and extensive integrations. Its scalability suits both small businesses and large enterprises requiring advanced features and customization.
Fillout is tailored for teams using Airtable and Notion who need a form builder that integrates seamlessly with their existing workflows. Its modern interface and focus on simplicity make it suitable for businesses prioritizing ease of use and efficient data management.
Comparison Table
| Feature | Jotform | Fillout |
|---|---|---|
| Free Plan | 5 forms, 100 submissions/month | Unlimited forms, 1,000 submissions/month |
| Paid Plans | Bronze: $24/month, Silver: $39/month, Gold: $99/month, Enterprise: Custom pricing | Starter: $15/month, Professional: $49/month, Business: $89/month |
| Integrations | Over 150 integrations, including Google Sheets, Notion, Airtable, Slack, HubSpot | Native integrations with Airtable and Notion; supports Google Sheets and Zapier |
| Payment Gateways | Over 40, including Stripe and PayPal | Supports payment pages on all plans; Stripe fees apply |
| Approval Workflows | Available on higher-tier plans | Available on higher-tier plans |
| Team Collaboration | Available on higher-tier plans | Available on higher-tier plans |
| Customer Support | Email and live chat | Email and live chat |
| Documentation | Extensive tutorials and community forum | Comprehensive guides focusing on integrations and advanced features |
Which to Choose?
For Comprehensive Form Building Needs: If your ecommerce business requires a wide range of templates, extensive integrations, and advanced features like payment collection and AI-powered tools, Jotform is a strong contender.
For Seamless Integration with Airtable and Notion: If your team relies heavily on Airtable and Notion for data management and seeks a form builder that integrates natively with these platforms, Fillout offers a streamlined solution.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing valuable insights into customer behavior and feedback.
