When evaluating online form builders for ecommerce, it's essential to consider tools that offer robust features, scalability, and seamless integration with ecommerce platforms. Jotform and Formstack are two prominent options in this space, each catering to different business needs.
Jotform
Jotform is an online form and survey builder renowned for its extensive library of over 20,000 free form templates. It enables users to create and publish custom online forms without any coding, making it accessible for users with varying technical expertise. (jotform.com)
Features
- Form Templates: Access to over 20,000 customizable templates.
- Drag-and-Drop Builder: Intuitive interface for easy form creation.
- Conditional Logic: Set up dynamic forms that adapt based on user input.
- Integrations: Connects with over 100 platforms, including payment processors and CRM systems.
- Mobile Compatibility: Forms are responsive and mobile-friendly.
Pricing Model
Jotform offers a free tier with basic features, suitable for small-scale operations. Paid plans are tiered based on submission limits and additional features, with discounts available for annual subscriptions. (jotform.com)
Pros
- User-Friendly: No coding required, making it accessible for non-technical users.
- Extensive Template Library: A vast selection of templates accelerates form creation.
- Affordable: Competitive pricing with a free tier for basic needs.
Cons
- Limited Advanced Features: May lack some advanced functionalities required by larger enterprises.
- Integration Limitations: While it offers numerous integrations, some specialized ecommerce platforms may not be supported.
Best-Fit Customer Profile
Ideal for small to medium-sized ecommerce businesses seeking an easy-to-use form builder with a wide range of templates and integrations.
Formstack
Formstack is an enterprise-grade form builder and workflow automation tool designed for comprehensive data collection and process automation. It offers a suite of tools, including forms, documents, and eSignatures, tailored for businesses requiring advanced features and scalability. (formstack.com)
Features
- Form Builder: No-code, drag-and-drop interface for creating complex forms.
- Document Automation: Generate and manage documents directly from form data.
- eSignature Collection: Secure digital signature capabilities.
- Workflow Automation: Automate processes with dynamic task assignments and approvals.
- Salesforce Integration: Native integration for seamless data flow within Salesforce environments.
Pricing Model
Formstack's pricing is tiered, with plans starting at $83 per month for the Forms plan and $250 per month for the Suite plan, which includes Forms, Documents, and Sign. Custom pricing is available for Enterprise solutions. (formstack.com)
Pros
- Comprehensive Suite: Combines forms, documents, and eSignatures in one platform.
- Advanced Workflow Automation: Streamlines complex processes, enhancing efficiency.
- Scalability: Suitable for large enterprises with extensive data collection needs.
Cons
- Higher Cost: Pricing may be prohibitive for small businesses.
- Complexity: The breadth of features may require a learning curve for new users.
Best-Fit Customer Profile
Suited for medium to large ecommerce businesses or enterprises needing advanced form-building capabilities, document automation, and workflow management.
Side-by-Side Comparison
| Feature | Jotform | Formstack |
|---|---|---|
| Form Templates | 20,000+ customizable templates | 100 forms per plan, with additional forms available at extra cost (formstack.com) |
| Form Builder | Drag-and-drop interface | No-code, drag-and-drop interface |
| Conditional Logic | Yes | Yes |
| Integrations | 100+ platforms, including payment processors and CRMs (jotform.com) | 300+ integrations, including Salesforce (formstack.com) |
| Document Automation | Limited | Advanced document generation and management (formstack.com) |
| eSignature Collection | Yes | Yes (formstack.com) |
| Pricing | Free tier available; paid plans start at $19 per month (jotform.com) | Plans start at $83 per month for Forms; $250 per month for Suite (formstack.com) |
Which to Choose
When deciding between Jotform and Formstack for your ecommerce business, consider the following:
Jotform: If you're a small to medium-sized ecommerce business seeking an intuitive, cost-effective form builder with a vast selection of templates and essential integrations, Jotform is a suitable choice.
Formstack: If you're a medium to large ecommerce business or enterprise requiring advanced form-building capabilities, document automation, and comprehensive workflow management, Formstack offers a more robust solution.
Evaluate your specific business needs, budget constraints, and desired features to determine the best fit for your ecommerce operations.
Worth a Look: Zigpoll
If you're evaluating options for online form builders, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
