Table of Contents
When evaluating post-purchase survey apps for Shopify stores, KnoCommerce, Asklayer, and Hulk NPS Post Purchase Survey are frequently compared. Each offers unique features tailored to different business needs.
KnoCommerce
Features
- Post-Purchase Attribution Surveys: Collects zero-party data to understand customer behavior.
- Multi-Question Flows: Engages customers with dynamic, personalized surveys.
- Integrations: Connects with platforms like Klaviyo, Triple Whale, TikTok, and more. (knocommerce.com)
Pricing Model
- Starter Plan: $19/month; includes 1 survey with 3 questions, unlimited responses, and basic features.
- Analyst Plan: $119/month; offers 2 surveys with up to 999 questions each, additional features, and integrations.
- Pro Plan: $299/month; provides 4 surveys, unlimited questions, advanced features, and integrations. (knocommerce.com)
Pros
- Comprehensive survey customization.
- Advanced reporting and analytics.
- Seamless Shopify integration.
Cons
- Higher-tier plans may be costly for small businesses.
- Some advanced features require additional setup.
Best-Fit Customer Profile
Ideal for medium to large Shopify stores seeking in-depth customer insights and advanced survey capabilities.
Asklayer
Features
- Micro-Surveys: Collects quick, on-site feedback at multiple touchpoints.
- Customizable Surveys: Tailors questions to specific customer interactions.
- Integrations: Supports various platforms; specific integrations not detailed.
Pricing Model
- Free Plan: Limited to 25 responses per month.
- Basic Plan: ¥4,500/month (approximately $40); includes 200 responses/month.
- Standard Plan: ¥9,100/month (approximately $80); includes 1,000 responses/month. (itreview.jp)
Pros
- Affordable entry-level pricing.
- Quick setup for immediate feedback collection.
Cons
- Limited response volume on lower-tier plans.
- Integrations may be less extensive compared to competitors.
Best-Fit Customer Profile
Suitable for small to medium-sized Shopify stores needing straightforward, cost-effective feedback solutions.
Hulk NPS Post Purchase Survey
Features
- NPS Surveys: Measures customer loyalty post-purchase.
- Thank-You Page Integration: Deploys surveys directly on order confirmation pages.
- Integrations: Specific integrations not detailed.
Pricing Model
- Pricing Details: Not specified; refer to the app's Shopify App Store listing for current rates.
Pros
- Simple setup on thank-you pages.
- Focuses on customer loyalty metrics.
Cons
- Limited survey customization options.
- May lack advanced analytics features.
Best-Fit Customer Profile
Ideal for Shopify stores seeking a straightforward method to gauge customer satisfaction and loyalty.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeThree-Way Comparison
| Feature | KnoCommerce | Asklayer | Hulk NPS Post Purchase Survey |
|---|---|---|---|
| Survey Type | Post-purchase attribution with multi-question flows | Micro-surveys at multiple touchpoints | NPS surveys on thank-you pages |
| Pricing | $19 - $299/month | Free; ¥4,500 - ¥9,100/month (approx. $40 - $80) | Pricing not specified; check Shopify App Store |
| Integrations | Klaviyo, Triple Whale, TikTok, and more (knocommerce.com) | Various platforms; specifics not detailed (itreview.jp) | Not specified |
| Customization | High; dynamic, personalized surveys | Moderate; customizable questions | Low; basic NPS surveys |
| Analytics | Advanced reporting and analytics | Basic analytics | Limited analytics |
| Best-Fit Customer Profile | Medium to large Shopify stores seeking in-depth insights | Small to medium Shopify stores needing cost-effective feedback solutions | Shopify stores seeking simple customer loyalty metrics |
Situational Recommendations
- For In-Depth Customer Insights: Choose KnoCommerce for comprehensive surveys and advanced analytics.
- For Cost-Effective Feedback Collection: Opt for Asklayer's affordable plans suitable for small to medium-sized stores.
- For Simple Customer Loyalty Measurement: Select Hulk NPS Post Purchase Survey for straightforward NPS surveys on thank-you pages.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys with zero-party data collection and a clean, Shopify-native setup.
