Table of Contents
When evaluating NPS survey software, it's essential to consider tools that align with your business needs. KnoCommerce, AskNicely, and Fairing are three prominent options, each offering unique features and pricing structures.
KnoCommerce
Features:
- Shopify post-purchase attribution surveys
- Multi-question flows
- Zero-party data collection
Pricing Model:
- Starter: $19/month
- Analyst: $119/month
- Pro: $299/month
- Enterprise: $499+/month
Pros:
- Tailored for Shopify users
- Offers a free trial
- No long-term contracts
Cons:
- Limited to Shopify integration
- Higher-tier plans may be costly for small businesses
Best Fit:
- Shopify merchants seeking post-purchase insights
AskNicely
Features:
- NPS-focused customer feedback platform
- AI-powered surveys
- Automated workflows
- Reports and leaderboards
Pricing Model:
- Pricing varies based on response volume and contract terms
- Annual costs range from $3,600 to $75,000+
- Multi-year commitments may unlock discounts of 15–25%
Pros:
- AI-driven insights
- Scalable for various business sizes
- Offers a free demo
Cons:
- Pricing can be opaque
- Additional costs for premium integrations and services
Best Fit:
- Businesses seeking AI-enhanced customer feedback
Fairing
Features:
- Shopify post-purchase attribution surveys
- Deep analytics integrations
Pricing Model:
- Pricing details not publicly disclosed
- Contact Fairing for customized quotes
Pros:
- Designed for Shopify users
- Emphasis on analytics
Cons:
- Lack of transparent pricing
- Limited information on features
Best Fit:
- Shopify merchants needing advanced analytics
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeThree-Way Comparison
| Feature/Aspect | KnoCommerce | AskNicely | Fairing |
|---|---|---|---|
| Core Features | Shopify post-purchase surveys, multi-question flows, zero-party data | NPS-focused surveys, AI-powered insights, automated workflows, reports, leaderboards | Shopify post-purchase surveys, deep analytics integrations |
| Pricing Model | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: $499+/month | Pricing varies; annual costs range from $3,600 to $75,000+; discounts for multi-year commitments | Pricing not publicly disclosed; contact for quotes |
| Ease of Setup and Use | Easy integration with Shopify; user-friendly interface | User-friendly; AI-driven insights; setup may require guidance | Designed for Shopify; setup details not specified |
| Integrations | Shopify integration; 20+ integrations (varies by plan) | Integrates with various platforms; specific integrations not detailed | Shopify integration; deep analytics integrations |
| Customer Support | Email and chat support; free demos and onboarding | Contact sales for demos; support details not specified | Support details not specified |
| Best-Fit Customer Profile | Shopify merchants seeking post-purchase insights | Businesses seeking AI-enhanced customer feedback | Shopify merchants needing advanced analytics |
Situational Recommendations
For Shopify Merchants Seeking Post-Purchase Insights:
- KnoCommerce offers tailored solutions with transparent pricing and easy integration.
For Businesses Seeking AI-Enhanced Customer Feedback:
- AskNicely provides AI-driven insights and scalable plans, though pricing may be complex.
For Shopify Merchants Needing Advanced Analytics:
- Fairing focuses on deep analytics integrations, suitable for those requiring in-depth data analysis.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
