When evaluating ecommerce feedback tools, it's essential to consider how they align with your business needs. KnoCommerce, Gojiberry, and Delighted are three platforms that offer distinct features tailored to different aspects of customer feedback. This comparison will delve into each tool's core functionalities, pricing models, ease of use, integrations, customer support, and ideal user profiles to help you determine the best fit for your ecommerce store.

KnoCommerce

Core Features and Functionality

KnoCommerce specializes in post-purchase attribution surveys, enabling ecommerce brands to gather zero-party data directly from customers. Key features include:

• Multi-Question Flows: Design comprehensive surveys with multiple questions to gain in-depth insights.
• Zero-Party Data Collection: Collect data that customers willingly share, enhancing personalization efforts.
• Order Attribution Reports: Analyze how different marketing channels contribute to sales.
• Benchmarking: Compare your performance against industry standards.

Pricing Model

KnoCommerce offers tiered pricing based on the scale of your business:

• Starter Plan: $19/month, includes 1 live survey with up to 3 questions.
• Analyst Plan: $119/month, includes 2 live surveys with unlimited questions.
• Pro Plan: $299/month, includes 4 live surveys with unlimited questions.

All plans come with a 7-day free trial and a 10% discount for annual payments. (knocommerce.com)

Ease of Setup and Use

KnoCommerce integrates seamlessly with Shopify, allowing for quick setup. The platform is user-friendly, enabling merchants to create and deploy surveys without technical expertise.

Integrations

Beyond Shopify, KnoCommerce supports over 20 integrations, including email service providers and analytics tools, facilitating a cohesive feedback ecosystem. (knocommerce.com)

Customer Support and Documentation

KnoCommerce provides robust support through email and chat, available Monday to Friday. They offer free onboarding calls and comprehensive documentation to assist users. (knocommerce.com)

Best-Fit Customer Profile

Ideal for growing to scaling ecommerce brands seeking in-depth post-purchase insights and attribution analysis to inform marketing strategies.

Gojiberry

Core Features and Functionality

Gojiberry focuses on post-purchase attribution and customer polls, offering:

• Unlimited Surveys and Questions: Create as many surveys as needed with customizable questions.
• Survey Link and QR Creation: Easily share surveys via links or QR codes.
• Unlimited Interviews: Conduct in-depth customer interviews to gather qualitative feedback.
• White Label Support: Remove Gojiberry branding for a seamless brand experience.

Pricing Model

Gojiberry offers a free tier and several paid plans:

• Free Plan: Up to 100 responses per month.
• Starter Plan: $18/month for up to 200 responses.
• Growth Plan: $46/month for up to 500 responses.
• Premium Plan: $180/month for unlimited responses.

All plans include unlimited surveys and interviews, with higher tiers offering additional features like white labeling and survey segmentation. (gojiberry.app)

Ease of Setup and Use

Gojiberry integrates with Shopify, allowing for straightforward setup. The platform is designed for ease of use, enabling merchants to quickly create and distribute surveys.

Integrations

Gojiberry integrates with Shopify, ensuring seamless data synchronization. Additional integrations may be available; however, specific details should be verified on their website. (gojiberry.app)

Customer Support and Documentation

Gojiberry offers customer support through their website, with resources like FAQs and contact options. While they provide support, the depth and responsiveness may vary; it's advisable to contact them directly for more information. (gojiberry.app)

Best-Fit Customer Profile

Suitable for small to medium-sized ecommerce businesses seeking an affordable solution for post-purchase surveys and customer polls.

Delighted

Core Features and Functionality

Delighted specializes in simple NPS, CSAT, and CES surveys via email and SMS, offering:

• NPS Surveys: Measure customer loyalty and satisfaction.
• CSAT Surveys: Assess customer satisfaction with products or services.
• CES Surveys: Evaluate the ease of customer interactions.
• Email and SMS Distribution: Reach customers through their preferred channels.

Pricing Model

Delighted offers tiered pricing based on response volume:

• Free Plan: Up to 100 responses per month.
• Basic Plan: $199/year for up to 1,200 responses.
• Plus Plan: $399/year for up to 3,000 responses.
• Pro Plan: Custom pricing for over 3,000 responses.

All plans include unlimited surveys and basic reporting features.

Ease of Setup and Use

Delighted integrates with Shopify, allowing for quick setup. The platform is straightforward, enabling merchants to deploy surveys with minimal effort.

Worth a Look: Zigpoll

If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.