When evaluating attribution survey tools for SaaS companies, KnoCommerce, Hulk NPS Post Purchase Survey, and Survicate are frequently compared. Each offers unique features tailored to different business needs.
KnoCommerce
Core Features and Functionality
KnoCommerce specializes in post-purchase attribution surveys for Shopify stores, focusing on multi-question flows and zero-party data collection. It integrates seamlessly with Shopify, allowing for easy setup and management of surveys. The platform offers advanced question types, including image and video, and provides order attribution reports and benchmarking tools. (try.knocommerce.com)
Pricing Model
KnoCommerce offers tiered pricing:
- Starter Plan: $19 per month, includes 1 live survey with up to 3 questions.
- Analyst Plan: $119 per month, includes 2 live surveys with unlimited questions.
- Pro Plan: $299 per month, includes 4 live surveys with unlimited questions.
- Enterprise Plan: Starting at $499 per month, includes unlimited surveys and questions.
Annual billing options are available with a 20% discount. (try.knocommerce.com)
Ease of Setup and Use
KnoCommerce is designed for quick setup, integrating directly with Shopify stores. The user interface is intuitive, allowing users to create and manage surveys without technical expertise.
Integrations
KnoCommerce integrates exclusively with Shopify, providing a streamlined experience for Shopify users. It offers over 20 integrations, including email marketing platforms and analytics tools. (try.knocommerce.com)
Customer Support and Documentation
KnoCommerce provides comprehensive support, including free onboarding calls and access to a knowledge base. Customer support is available via email and chat during business hours. (knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is ideal for Shopify-based SaaS companies seeking advanced post-purchase attribution surveys with a focus on zero-party data collection. Its pricing structure caters to both small and large businesses.
Hulk NPS Post Purchase Survey
Core Features and Functionality
Hulk NPS Post Purchase Survey is a Shopify app designed to collect Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It offers customizable surveys, including checkout, product, and exit surveys, with features like conditional logic and analytics dashboards. (apps.shopify.com)
Pricing Model
Hulk NPS Post Purchase Survey offers two pricing tiers:
- Development Plan: Free for all partner development stores, suitable for testing the app.
- Pro Plan: $25 per month or $250 per year (17% discount), includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (apps.shopify.com)
Ease of Setup and Use
The app is easy to install with a one-click setup on Shopify thank-you pages. Its user-friendly interface allows for quick creation and deployment of surveys.
Integrations
Hulk NPS Post Purchase Survey integrates exclusively with Shopify, providing a seamless experience for Shopify users. It does not offer integrations with other platforms.
Customer Support and Documentation
Customer support is available via email and chat during business hours. The app has a rating of 4.8 out of 5 based on 68 reviews, indicating high user satisfaction. (apps.shopify.com)
Best-Fit Customer Profile
Hulk NPS Post Purchase Survey is suitable for Shopify-based SaaS companies seeking a straightforward solution for collecting NPS and customer feedback post-purchase. Its pricing is cost-effective for small to medium-sized businesses.
Survicate
Core Features and Functionality
Survicate is a multi-channel survey platform offering website and in-product surveys. It provides a variety of question types, including NPS, and supports advanced targeting and segmentation. Survicate integrates with various platforms, including Shopify, and offers analytics and reporting tools.
Pricing Model
Survicate offers tiered pricing:
- Free Plan: Limited to 100 responses per month.
- Basic Plan: Starting at $89 per month, includes 1,000 responses.
- Professional Plan: Starting at $149 per month, includes 5,000 responses.
- Enterprise Plan: Custom pricing for higher response volumes.
Annual billing options are available with a discount.
Ease of Setup and Use
Survicate offers easy integration with websites and in-product environments. The platform provides a user-friendly interface for creating and managing surveys.
Integrations
Survicate integrates with various platforms, including Shopify, HubSpot, and Salesforce, offering flexibility for businesses using multiple tools.
Customer Support and Documentation
Survicate provides customer support via email and live chat. The platform offers extensive documentation, including guides and tutorials, to assist users.
Best-Fit Customer Profile
Survicate is suitable for SaaS companies seeking a versatile survey platform that supports multiple channels and integrates with various platforms. Its pricing structure caters to businesses of different sizes.
Three-Way Comparison
| Feature | KnoCommerce | Hulk NPS Post Purchase Survey | Survicate |
|---|---|---|---|
| Core Features | Post-purchase attribution surveys |
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
