KnoCommerce and Retently are Shopify survey apps designed to enhance ecommerce customer insights. KnoCommerce focuses on post-purchase attribution surveys with multi-question flows and zero-party data, while Retently offers NPS, CSAT, and CES surveys tailored for ecommerce use cases.
KnoCommerce
Features
KnoCommerce provides post-purchase surveys that capture zero-party data, enabling brands to understand customer attribution and preferences. The platform offers multi-question flows and integrates with over 20 platforms, including Shopify. Users can create unlimited surveys with various question types, including images and videos. Advanced reporting features include trend analysis and benchmarking.
Pricing
KnoCommerce offers tiered pricing:
- Starter: $19/month for 1 live survey with 3 questions.
- Analyst: $119/month for 2 live surveys with unlimited questions.
- Pro: $299/month for 4 live surveys with unlimited questions.
- Enterprise: Starting at $499/month for unlimited surveys and questions.
Annual payments receive a 20% discount. (try.knocommerce.com)
Pros
- Affordable entry-level pricing.
- Comprehensive survey customization.
- Strong Shopify integration.
Cons
- Limited to post-purchase surveys.
- Advanced features are in higher-tier plans.
Best-Fit Customer Profile
Ideal for small to medium-sized ecommerce brands seeking in-depth post-purchase insights without a significant investment.
Retently
Features
Retently specializes in NPS, CSAT, and CES surveys, offering multi-channel survey distribution and custom branding. It integrates with platforms like Shopify, Gorgias, and Klaviyo. Advanced analytics include AI-powered sentiment analysis and trend reporting. Users can automate survey campaigns and receive real-time alerts via email and Slack.
Pricing
Retently's pricing is as follows:
- Ecommerce Basic: $49/month for 1,000 surveys and 10 campaigns.
- Ecommerce Pro: $299/month for 20,000 surveys and 10 campaigns.
- Enterprise: Starting at $599/month for 10,000 surveys and 10 campaigns.
Annual payments receive a 10% discount. (retently.com)
Pros
- Comprehensive CX metrics.
- Multi-channel survey capabilities.
- Advanced analytics and reporting.
Cons
- Higher starting price point.
- May be complex for small businesses.
Best-Fit Customer Profile
Suitable for medium to large ecommerce businesses aiming to implement a comprehensive customer experience management strategy.
Side-by-Side Comparison
| Feature | KnoCommerce | Retently |
|---|---|---|
| Survey Types | Post-purchase attribution surveys | NPS, CSAT, CES surveys |
| Integrations | Shopify, over 20 platforms | Shopify, Gorgias, Klaviyo, and more |
| Pricing | Starter: $19/month; Analyst: $119/month; Pro: $299/month; Enterprise: $499+/month | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: $599+/month |
| Free Trial | 7-day free trial | 14-day free trial |
| Support | Email and chat support; free onboarding and demos | Email support; live chat and Zoom support for higher-tier plans |
| Best-Fit Customer Profile | Small to medium-sized ecommerce brands seeking post-purchase insights | Medium to large ecommerce businesses aiming for comprehensive CX management |
Which to Choose
KnoCommerce: Opt for KnoCommerce if your primary need is post-purchase attribution surveys with a focus on understanding customer behavior and ad performance. Its affordability and ease of use make it ideal for smaller ecommerce brands.
Retently: Choose Retently if you require a broader range of customer experience metrics, including NPS, CSAT, and CES surveys, across multiple touchpoints. Its advanced analytics and multi-channel capabilities are suited for medium to large ecommerce businesses aiming to enhance overall customer satisfaction.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
