When evaluating survey applications for Shopify Plus merchants, two prominent options are KnoCommerce and Retently. Both platforms offer unique features tailored to different business needs. This comparison delves into their core functionalities, pricing structures, ease of use, integrations, customer support, and ideal customer profiles to assist you in making an informed decision.
KnoCommerce vs Retently for Shopify Plus Merchants
Overview
KnoCommerce: Specializes in post-purchase attribution surveys, providing multi-question flows and zero-party data collection. (try.knocommerce.com)
Retently: Focuses on customer feedback through NPS, CSAT, and CES surveys, catering to various e-commerce use cases.
Core Features and Functionality
| Feature | KnoCommerce | Retently |
|---|---|---|
| Survey Types | Post-purchase attribution surveys with multiple question types and flows. (try.knocommerce.com) | NPS, CSAT, and CES surveys designed for e-commerce feedback. (sourceforge.net) |
| Data Collection | Zero-party data collection for customer preferences. (try.knocommerce.com) | Customer feedback through various survey methodologies. (sourceforge.net) |
| Analytics and Reporting | Basic analytics with trend reports and pie charts. (try.knocommerce.com) | Advanced analytics with cohort analysis and trend visualizations. (sourceforge.net) |
Pricing and Value
| Plan | KnoCommerce | Retently |
|---|---|---|
| Free Tier | Available with limited features. (try.knocommerce.com) | Not specified. (sourceforge.net) |
| Starter | $19/month: 1 live survey, 3 questions per survey, basic question types, Shopify integration. (try.knocommerce.com) | Not specified. (sourceforge.net) |
| Analyst | $119/month: 2 live surveys, unlimited questions, advanced question types, 20+ integrations, order attribution report, benchmarking. (try.knocommerce.com) | Not specified. (sourceforge.net) |
| Pro | $299/month: 4 live surveys, unlimited questions, all question types, 20+ integrations, 5 custom audiences, free onboarding call, remove branding, automated insights. (try.knocommerce.com) | Not specified. (sourceforge.net) |
Ease of Setup and Use
KnoCommerce: Offers a user-friendly interface with easy installation via the Shopify app. (try.knocommerce.com)
Retently: Provides a straightforward setup process with customizable survey templates. (sourceforge.net)
Integrations
KnoCommerce: Integrates with Shopify, Klaviyo, Triple Whale, and more. (try.knocommerce.com)
Retently: Supports integrations with Shopify, Acuity Scheduling, Drift, Google Forms, Groove, Keap, and more. (sourceforge.net)
Customer Support and Documentation
KnoCommerce: Provides email and chat support Monday to Friday, 9 am – 5 pm MST, along with onboarding, training, and demos by appointment. (knocommerce.com)
Retently: Offers documentation, webinars, live online training, and in-person support. (sourceforge.net)
Best-Fit Customer Profile
KnoCommerce: Ideal for Shopify Plus merchants seeking in-depth post-purchase attribution insights and customer preferences to optimize marketing strategies. (try.knocommerce.com)
Retently: Suited for e-commerce businesses aiming to gather customer feedback through NPS, CSAT, and CES surveys to enhance customer satisfaction and loyalty. (sourceforge.net)
Which to Choose?
KnoCommerce: Choose KnoCommerce if your primary goal is to understand customer acquisition channels and gather zero-party data to refine marketing efforts.
Retently: Opt for Retently if you focus on measuring customer satisfaction and loyalty through standardized survey methodologies.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing versatile solutions for capturing customer feedback across various touchpoints.
