When evaluating survey applications for Shopify, KnoCommerce, Simplesat, and Gojiberry are frequently compared due to their focus on post-purchase attribution and customer feedback. Each offers unique features tailored to different business needs.
KnoCommerce
Core Features and Functionality
KnoCommerce specializes in post-purchase attribution surveys, enabling e-commerce businesses to directly ask customers how they discovered the brand. This approach provides accurate data on customer acquisition channels, enhancing marketing strategies. The platform offers multi-question flows and collects zero-party data, allowing for in-depth customer insights. (knocommerce.com)
Pricing Model
KnoCommerce offers tiered pricing:
- Starter Plan: $19 per month, includes one live survey with up to three questions.
- Analyst Plan: $119 per month, includes two live surveys with unlimited questions.
- Pro Plan: $299 per month, includes four live surveys with unlimited questions.
- Enterprise Plan: Starting at $499 per month, includes unlimited surveys and questions.
Annual billing offers a 20% discount. (try.knocommerce.com)
Ease of Setup and Use
KnoCommerce integrates seamlessly with Shopify, allowing for quick setup. The user interface is intuitive, facilitating easy survey creation and management. Comprehensive documentation and dedicated support are available to assist users. (docs.knocommerce.com)
Integrations
Beyond Shopify, KnoCommerce integrates with platforms like Klaviyo and TripleWhale, enhancing its utility for e-commerce businesses. (knocommerce.com)
Customer Support and Documentation
KnoCommerce provides robust customer support through email and chat, available Monday to Friday. They offer free onboarding calls and have an extensive help center with articles covering various topics. (docs.knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is ideal for e-commerce startups seeking to understand customer acquisition channels and improve marketing strategies through direct customer feedback.
Simplesat
Core Features and Functionality
Simplesat focuses on customer satisfaction surveys, including CSAT, CES, and NPS, tailored for managed service providers (MSPs) and service teams. It offers customizable surveys, multilingual support, and powerful conditional logic to adapt questions based on responses. (simplesat.io)
Pricing Model
Simplesat offers four tiered plans:
- Standard Plan: Fixed monthly price.
- Pro Plan: Fixed monthly price.
- Elite Plan: Fixed monthly price.
- Enterprise Plan: Customized pricing based on specific needs.
Annual billing provides savings compared to monthly payments. (help.simplesat.io)
Ease of Setup and Use
Simplesat integrates with various helpdesk and CRM platforms, allowing for easy embedding of surveys into existing workflows. The platform is user-friendly, with straightforward survey creation and distribution processes. (simplesat.io)
Integrations
Simplesat integrates with platforms such as Zendesk, ConnectWise, Autotask, and Freshdesk, facilitating seamless survey distribution within existing systems. (simplesat.io)
Customer Support and Documentation
Simplesat offers world-class support with a dedicated team available to assist users. Their help center provides comprehensive articles and guides to help users maximize the platform's potential. (simplesat.io)
Best-Fit Customer Profile
Simplesat is best suited for service-oriented businesses, particularly MSPs, looking to measure and improve customer satisfaction through targeted surveys.
Gojiberry
Core Features and Functionality
Gojiberry provides post-purchase attribution surveys and customer polls, enabling e-commerce businesses to gather insights into customer behavior and preferences. The platform offers customizable survey templates and analytics to interpret collected data.
Pricing Model
Gojiberry offers tiered pricing based on response volume, with a free tier available for businesses with lower survey needs. Paid plans are usage-based, scaling with the number of responses and features required.
Ease of Setup and Use
Gojiberry integrates with Shopify, allowing for straightforward survey deployment. The user interface is designed for ease of use, enabling quick survey creation and analysis.
Integrations
Gojiberry integrates primarily with Shopify, ensuring seamless survey implementation within the e-commerce platform.
Customer Support and Documentation
Gojiberry provides customer support through email and offers documentation to assist users in setting up and utilizing surveys effectively.
Best-Fit Customer Profile
Gojiberry is suitable for e-commerce startups seeking a cost-effective solution for post-purchase surveys and customer polls to gain insights into customer behavior.
Three-Way Comparison
| Feature | KnoCommerce | Simplesat | Gojiberry |
|---|---|---|---|
| Core Features | Post-purchase attribution surveys with multi-question flows and zero-party data | CSAT, CES, and NPS surveys tailored for MSPs and service teams | Post-purchase attribution surveys and customer polls |
| Pricing Model | Tiered pricing: Starter ($19/month), Analyst ($119/month), Pro ($299/month), Enterprise ($499+/month) | Tiered pricing: Standard, Pro, Elite (fixed monthly prices), Enterprise (customized) | Tiered pricing based on response volume; free tier available |
| Ease of Setup and Use | Seamless Shopify integration; intuitive interface; comprehensive documentation |
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
