KnoCommerce and Sogolytics are survey tools catering to different needs. KnoCommerce focuses on post-purchase attribution surveys for DTC brands, integrating seamlessly with Shopify to gather zero-party data. Sogolytics offers a comprehensive survey design and Voice of the Customer (VoC) analytics platform with multilingual capabilities, suitable for a wide range of survey applications.
KnoCommerce
Features
- Post-Purchase Attribution Surveys: Tailored for DTC brands to understand customer purchase behavior.
- Multi-Question Flows: Engage customers with dynamic survey paths.
- Zero-Party Data Collection: Gather data directly from customers, enhancing personalization.
- Shopify Integration: Seamless connection with Shopify stores for easy setup.
Pricing Model
- Starter Plan: $19/month; includes 1 live survey with 3 questions.
- Analyst Plan: $119/month; includes 2 live surveys with unlimited questions.
- Pro Plan: $299/month; includes 4 live surveys with unlimited questions.
- Enterprise Plan: $499+/month; includes unlimited surveys with unlimited questions.
All plans are month-to-month with no long-term contracts. A 7-day free trial is available. (try.knocommerce.com)
Pros
- Shopify Integration: Tailored for Shopify users.
- Zero-Party Data: Enhances personalization.
- Flexible Pricing: Multiple plans to suit different needs.
Cons
- Shopify Focus: Limited to Shopify users.
- Pricing: Higher tiers may be costly for small brands.
Best-Fit Customer Profile
Ideal for DTC brands using Shopify, seeking to gather direct customer insights through post-purchase surveys.
Sogolytics
Features
- Survey Design: Create surveys with various question types.
- VoC Analytics: Analyze customer feedback for actionable insights.
- Multilingual Surveys: Reach a global audience with multiple languages.
- Advanced Reporting: Generate detailed reports for in-depth analysis.
Pricing Model
- Free Pro Plan: Free; includes unlimited surveys with 15 questions per survey and up to 50 responses per survey (200 annually).
- Pro Plan: $66/month; includes all Free Pro features plus higher limits.
- Pro Max Plan: $99/month; includes all Pro features with even higher limits.
- Enterprise Plan: Custom pricing; includes all Pro Max features with additional customization and support.
All plans are subscription-based with monthly and annual billing options. (sogolytics.com)
Pros
- Free Plan: No credit card required.
- Multilingual Support: Cater to a global audience.
- Advanced Features: Comprehensive survey tools.
Cons
- Complexity: May be overwhelming for simple survey needs.
- Pricing: Higher tiers may be costly for small teams.
Best-Fit Customer Profile
Suitable for organizations needing versatile survey tools with advanced analytics and multilingual capabilities.
Side-by-Side Comparison
| Feature | KnoCommerce | Sogolytics |
|---|---|---|
| Core Functionality | Post-purchase attribution surveys for Shopify DTC brands | Survey design and VoC analytics with multilingual support |
| Pricing Model | Tiered monthly plans; free trial available | Free Pro plan; paid plans with monthly and annual billing options |
| Ease of Setup and Use | Easy integration with Shopify; user-friendly interface | User-friendly interface; may require time to explore advanced features |
| Integrations | Shopify integration; other integrations not specified | Integrates with various platforms; specific integrations not detailed |
| Customer Support | Email and chat support; onboarding and demos available | 24/7 email support; extensive documentation; dedicated account management for Enterprise plan |
| Best-Fit Customer Profile | DTC brands using Shopify seeking post-purchase insights | Organizations needing versatile survey tools with advanced analytics and multilingual support |
Which to Choose
- KnoCommerce: Best for Shopify-based DTC brands aiming to gather direct customer insights through post-purchase surveys.
- Sogolytics: Ideal for organizations requiring comprehensive survey tools with advanced analytics and multilingual capabilities.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
