When evaluating post-purchase survey tools for SaaS companies, it's essential to consider how each platform aligns with your specific needs. KnoCommerce and Survicate offer distinct features tailored to different business requirements.
KnoCommerce
KnoCommerce specializes in post-purchase attribution surveys for Shopify stores, focusing on collecting zero-party data through multi-question flows.
Features
- Post-Purchase Attribution Surveys: Designed to capture customer feedback immediately after purchase, providing insights into customer satisfaction and purchase drivers.
- Multi-Question Flows: Enables the creation of comprehensive surveys with multiple question types, enhancing data richness.
- Zero-Party Data Collection: Gathers data directly from customers, ensuring high-quality, consented information.
- Shopify Integration: Seamlessly integrates with Shopify, allowing for easy setup and management within the existing e-commerce platform.
Pricing Approach
KnoCommerce offers tiered pricing based on the number of active surveys and features:
- Starter Plan: $19/month for 1 live survey with basic question types and Shopify integration.
- Analyst Plan: $119/month for 2 live surveys, unlimited questions, advanced question types, and 20+ integrations.
- Pro Plan: $299/month for 4 live surveys, all question types, 20+ integrations, and additional features.
- Enterprise Plan: Custom pricing for unlimited surveys, all question types, unlimited integrations, and dedicated support.
These plans are month-to-month, allowing for flexibility without long-term commitments. (try.knocommerce.com)
Pros and Cons
Pros:
- Shopify Focus: Tailored specifically for Shopify users, ensuring compatibility and ease of use.
- Zero-Party Data: Collects high-quality, consented data directly from customers.
- Flexible Pricing: Offers month-to-month plans without long-term contracts.
Cons:
- Shopify Exclusivity: Limited to Shopify users; not suitable for businesses on other platforms.
- Feature Limitations: Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
Ideal for Shopify-based SaaS companies seeking in-depth post-purchase insights through tailored surveys.
Survicate
Survicate is a multi-channel survey platform that offers website and in-product surveys, enabling businesses to collect feedback across various touchpoints.
Features
- Multi-Channel Surveys: Supports email, link, website, in-product, and mobile app surveys, allowing for diverse feedback collection.
- Advanced Survey Logic: Provides features like branch logic, AI-generated questions, and multilingual surveys.
- Integrations: Offers over 25 integrations, including HubSpot, Intercom, and Salesforce, facilitating seamless data flow.
- Insights Hub: Centralized dashboard for analyzing survey responses and generating reports.
Pricing Approach
Survicate provides a free plan and several paid plans:
- Free Plan: Collect up to 25 survey responses per month with basic features.
- Starter Plan: $89/month for up to 500 responses, 2 active surveys, and additional features.
- Growth Plan: Custom pricing for higher response limits and advanced features.
- Pro and Enterprise Plans: Custom pricing for large-scale operations with extensive needs.
Pricing varies based on response volume and features, with overage fees applicable for exceeding plan limits. (help.survicate.com)
Pros and Cons
Pros:
- Multi-Channel Support: Collects feedback across various platforms, providing a comprehensive view.
- Advanced Features: Offers sophisticated survey logic and AI capabilities.
- Scalable Pricing: Flexible plans suitable for businesses of different sizes.
Cons:
- Complexity: The wide range of features may require a learning curve.
- Pricing Structure: Overage fees can add up if response limits are frequently exceeded.
Best-Fit Customer Profile
Suitable for SaaS companies seeking a versatile survey tool capable of collecting feedback across multiple channels with advanced features.
Side-by-Side Comparison
| Feature | KnoCommerce | Survicate |
|---|---|---|
| Survey Channels | Post-purchase surveys via Shopify | Email, link, website, in-product, and mobile app surveys |
| Integration | Shopify integration | Over 25 integrations, including HubSpot, Intercom, and Salesforce |
| Survey Logic | Multi-question flows | Branch logic, AI-generated questions, multilingual surveys |
| Data Collection | Zero-party data | Mixed data collection methods |
| Pricing | $19 to $299 per month, month-to-month plans | Free plan; paid plans start at $89 per month, with overage fees |
| Best-Fit Customer Profile | Shopify-based SaaS companies seeking in-depth post-purchase insights | SaaS companies needing versatile survey tools with advanced features across multiple channels |
Which to Choose
When deciding between KnoCommerce and Survicate for your SaaS company, consider the following:
KnoCommerce: If your SaaS business operates on Shopify and you require detailed post-purchase insights through tailored surveys, KnoCommerce is well-suited to your needs.
Survicate: If your SaaS company seeks a versatile survey tool capable of collecting feedback across multiple channels with advanced features, Survicate offers a comprehensive solution.
Evaluate your specific requirements, budget, and desired features to determine
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
