Table of Contents
KnoCommerce and UserLoop are post-purchase survey tools designed for direct-to-consumer (DTC) brands using Shopify. KnoCommerce offers Shopify post-purchase attribution surveys with multi-question flows and zero-party data, while UserLoop provides AI-powered Shopify post-purchase surveys and automated insights.
KnoCommerce
Features
- Survey Types: Offers post-purchase surveys with multi-question flows and zero-party data collection.
- Attribution: Provides multi-touch attribution templates to analyze customer journeys.
- Integrations: Integrates with platforms like Klaviyo for data synchronization.
- Reporting: Delivers detailed reporting, breaking down responses by average order value (AOV), products purchased, and over 60 other data points.
- Actions: Enables actions such as upsells, referrals, loyalty programs, and reviews directly from surveys.
Pricing Model
- Free Plan: Offers a free plan with limited features.
- Analyst Plan: Priced at $119 per month, includes two surveys with up to 999 questions per survey, 12 question types, four audiences, actions, benchmarks, and two active integrations.
- Pro Plan: Priced at $299 per month, includes four surveys, survey links, unlimited audiences, all question/action types, four active integrations, and a team Slack channel.
Pros
- Comprehensive survey capabilities with multiple question types.
- Detailed reporting and analytics.
- Actionable insights to drive revenue.
Cons
- Free plan has limited features.
- Higher-tier plans may be costly for smaller brands.
Best-Fit Customer Profile
Brands seeking in-depth post-purchase insights with advanced survey capabilities and integrations.
UserLoop
Features
- Survey Types: Provides post-purchase surveys with AI-powered insights.
- Attribution: Offers attribution surveys to understand customer acquisition channels.
- Integrations: Integrates with platforms like Klaviyo, Slack, and Meta Conversion API.
- Reporting: Includes AI-powered reporting with summaries and PDF exports.
- Actions: Supports email surveys and automations.
Pricing Model
- Free Plan: Offers a free plan with unlimited responses, advanced reporting, and AI insights.
- Starter Plan: Priced at $29 per month, includes up to 300 responses per month, five surveys, and five questions per survey.
- Professional Plan: Priced at $49 per month, includes up to 500 responses per month, unlimited surveys, and advanced analytics.
- Ultimate Plan: Priced at $99 per month, includes up to 1,000 responses per month, unlimited surveys, and AI-powered responses.
Pros
- Free plan available with essential features.
- AI-powered insights and reporting.
- Integrations with major platforms.
Cons
- Free plan has limited features.
- Higher-tier plans may be costly for smaller brands.
Best-Fit Customer Profile
Brands seeking AI-driven post-purchase insights with flexible pricing options.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | KnoCommerce | UserLoop |
|---|---|---|
| Survey Types | Post-purchase surveys with multi-question flows and zero-party data | Post-purchase surveys with AI-powered insights |
| Attribution | Multi-touch attribution templates | Attribution surveys to understand customer acquisition channels |
| Integrations | Klaviyo | Klaviyo, Slack, Meta Conversion API |
| Reporting | Detailed reporting with AOV, products purchased, and 60+ data points | AI-powered reporting with summaries and PDF exports |
| Actions | Upsells, referrals, loyalty programs, reviews | Email surveys and automations |
| Free Plan | Yes, with limited features | Yes, with unlimited responses, advanced reporting, and AI insights |
| Pricing | Free, $119/month (Analyst), $299/month (Pro) | Free, $29/month (Starter), $49/month (Professional), $99/month (Ultimate) |
Which to Choose
- KnoCommerce: Ideal for brands needing comprehensive survey capabilities with advanced reporting and actionable insights to drive revenue.
- UserLoop: Suitable for brands seeking AI-driven post-purchase insights with flexible pricing options and integrations with major platforms.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
