KnoCommerce and UserLoop are Shopify survey apps designed to enhance customer insights through post-purchase surveys. KnoCommerce focuses on post-purchase attribution surveys with multi-question flows and zero-party data, while UserLoop offers AI-powered post-purchase surveys and automated insights.
KnoCommerce
Features
- Post-Purchase Attribution Surveys: Collects data on how customers discovered the store.
- Multi-Question Flows: Supports surveys with multiple questions for comprehensive insights.
- Zero-Party Data Collection: Gathers data directly from customers, ensuring accuracy.
- Advanced Analytics: Provides detailed reports on customer behavior and survey responses.
- Integrations: Offers integrations with various platforms, including Shopify.
Pricing Model
KnoCommerce offers tiered pricing based on features and usage:
- Starter Plan: $19/month, includes 1 live survey with up to 3 questions.
- Analyst Plan: $119/month, includes 2 live surveys with unlimited questions.
- Pro Plan: $299/month, includes 4 live surveys with unlimited questions.
All plans come with a 7-day free trial and no long-term contracts. (knocommerce.com)
Pros
- High Response Rates: Achieves an average survey response rate of 45%.
- Comprehensive Analytics: Offers in-depth reporting on customer behavior.
- Flexible Pricing: Provides multiple pricing tiers to suit different business sizes.
Cons
- Limited Free Plan: The free plan is basic and may not meet the needs of all users.
- Pricing Complexity: Multiple plans with varying features can be confusing.
Best-Fit Customer Profile
Ideal for Shopify stores seeking detailed post-purchase insights and attribution data, especially those with significant advertising spend.
UserLoop
Features
- AI-Powered Surveys: Utilizes artificial intelligence to analyze survey responses.
- Automated Insights: Provides actionable insights from survey data.
- Multiple Survey Types: Supports various survey formats, including attribution and feedback surveys.
- Integrations: Connects with platforms like Shopify, Klaviyo, Slack, and Meta Conversion API.
Pricing Model
UserLoop offers a free plan and paid subscriptions:
- Free Plan: Includes 50 responses per month, up to 2 surveys, and 1 question per survey.
- Starter Plan: $29/month, includes 300 responses per month, up to 5 surveys, and 5 questions per survey.
- Unlimited Plan: $19/month, includes unlimited responses, advanced reporting, and AI insights. (pages.userloop.io)
Pros
- AI Integration: Leverages AI for deeper analysis of survey data.
- Multiple Survey Formats: Offers various survey types to gather diverse insights.
- Affordable Entry Point: The free plan and low-cost paid plans are accessible for small businesses.
Cons
- Limited Free Plan: The free plan has restrictions that may not suit all users.
- Complex Integrations: Setting up integrations with multiple platforms can be challenging.
Best-Fit Customer Profile
Suitable for Shopify stores looking to leverage AI for customer feedback analysis and those needing multiple survey formats.
Side-by-Side Comparison
| Feature | KnoCommerce | UserLoop |
|---|---|---|
| Survey Types | Post-purchase attribution surveys with multi-question flows | AI-powered post-purchase surveys with various formats |
| Data Collection | Zero-party data | Customer feedback with AI analysis |
| Integrations | Shopify and other platforms | Shopify, Klaviyo, Slack, Meta Conversion API |
| Pricing | Free plan; paid plans at $19, $119, and $299 per month | Free plan; paid plans at $19, $29 per month |
| Response Limits | Unlimited responses | Free plan: 50 responses; paid plans: unlimited |
| Ease of Use | User-friendly setup with guided onboarding | Quick setup with Shopify app integration; may require technical knowledge for advanced features |
| Customer Support | Email and chat support; free onboarding and demos | Email support; AI-powered insights; no mention of live support |
| Ideal Customer Profile | Shopify stores with significant ad spend seeking detailed attribution data | Shopify stores looking to leverage AI for customer feedback analysis |
Which to Choose
KnoCommerce: Choose KnoCommerce if you need detailed post-purchase attribution data and have a significant advertising budget.
UserLoop: Opt for UserLoop if you want to utilize AI for analyzing customer feedback and require multiple survey formats.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
